London Assay Office
@LondonAssay
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LAO is where hallmarking began over 700 years ago. Hallmarking • Laser Engraving • Lab Services • Antique Plate Authentication • Valuations • Trial of the Pyx •
Goldsmiths' Hall, London
Joined September 2012
Please note that this account is not actively monitored, and that we are unable to provide customer support through this platform. Please email any customer queries to: customerservice@assayofficelondon.co.uk
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Other services remain operational. We apologise for any inconvenience and hope the issue will be resolved soon. With thanks, The Customer Service Team
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Service update: We are currently experiencing service disruption due to intermittent internet access. This means customers may experience the following problems: 1. Making payments 2. Submitting packets online 3. Registrations 4. Contacting the Assay Office teams
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Service update: Due to an issue with our internet provider, the counter at Greville St is currently closed. We are able to accept packets for laser marking from Greville St customers at Goldsmiths’ Hall. We are working hard to resolve the issue and apologise for any inconvenience
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The King’s Remembrancer, Senior Master Cook of the Kings’ Bench Division of the High Court, has today pronounced a positive verdict on the 7,960 coins submitted by @RoyalMintUK at the Trial of the Pyx – the United Kingdom’s oldest judicial process. https://t.co/uigB1faMDf
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Learn how the Goldsmiths’ Hallmark Authentication Committee and the London Assay Office help to protect consumers and the trade from fakes and forgeries of Antique British Silver, at our Fakes & Forgeries seminar on Friday 12 April 2024. https://t.co/YuB5VYmDM3
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Thank you for your patience and understanding, your business is important to us, we will be providing a further update in the coming days. The London Assay Office Team 7/7
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We are still working to resolve some issues with our IT systems, and at this time, we cannot provide updates about specific packets. All packets in our possession remain safe and secure. 6/7
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We understand this has been a frustrating experience, and apologise for any inconvenience caused to you and your business. 5/7
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The London Assay Office team have continued to work through all of the packets in our possession, and our IT team have been working hard to resolve the IT issue. 4/7
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If you have received notification that your packet is complete, you can collect it from the appropriate counter during our normal opening hours. Please remember that you must show your ticket receipt for your packet to be released. 3/7
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We are not currently accepting packets for a one-hour service. At this time, it is not possible to submit a Hallnote online, so before bringing your work to a counter, or posting it to Goldsmiths' Hall, please download, complete and print a paper Hallnote. 2/7
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Service update - Tuesday 27 February 2024 - 17:00 Tomorrow (Wednesday 28 February) we will begin posting out completed packets, and will be open to accept new packets at the Greville Street and Goldsmiths' Hall counters for next day and standard hall services. 1/7
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Thank you for your patience and understanding, your business is important to us, we will be providing a further update on Tuesday 27 February. The London Assay Office Team 5/5
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All packets in our possession remain safe and secure. At this time, we cannot provide updates about specific packets. 4/5
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If you have received notification that your packet is complete, you can collect it from the appropriate counter during our normal opening hours. Please remember that you must show your ticket receipt for your packet to be released. 3/5
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We are currently working to resolve this issue and apologise for any inconvenience caused to you and your business. 2/5
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Service update: Monday 26 February - 13:00 We are experiencing a technical issue with one of our IT systems, which has impacted our ability to accept packets and to dispatch packets by post, and access to our website and to our emails. 1/5
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We apologise for any inconvenience caused to you and your business and will be providing an update tomorrow (Friday) at 12:00noon. Many thanks your patience and understanding. The London Assay Office Team. 3/3
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If you have received notification that your packet is complete, you can collect it from the appropriate counter now. Please remember that you must show your ticket receipt for your packet to be released. 2/3
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