Enghouse Systems enters into asset purchase agreement with @Lifesize and #videoconferencing #contactcenter #customerexperience.

Combining innovative #videoconferencing and omnichannel #contactcenter technologies, CxConcierge delivers instant video connections, lowering costs and improving first-call resolution rates. #customerexperience.

Lifesize Connect Plus+ makes meeting easy by supporting #microsoftteams, #ciscowebex, #zoom and more. #hybridmeetings #videoconferencing #4kvideo #videomeetings #hybridworkplace

Join us at the Call & Contact Centre Expo 2021. On November 17th, Ashish Seth will highlight how to reach your customers like never before with Video in the Contact Centre. Register for free here: #CCCExpo21

Can AI really help in contact centers? See how these new implementations of AI can make contact experiences streamlined, and some concerns to look out for. #contactcentersolutions #artificialintelligence.

Do you know the difference between audio & video conferencing? It's okay if the answer is no, with so many applications, buzzwords, & terminology it can get confusing. Check out how audio or video, or both, can help your business connect easier.

Keeping your contact center evolving is essential in curating the best customer experience and presents the opportunity for elite innovation. Learn how you can keep your contact centers competitive in the developing digital era. Check this out!

AI applications are becoming more common in the workplace. See how artificial intelligence will be integrated into mainstream work environments and what that might mean for the future. Click here!: #AImainstream.

Have you heard? Zoom's acquisition of Five9 has caused many to speculate what this could mean for video and contact center applications. Check out our article where we weigh in on how this will further challenge, change, and connect the industry.

AI has been a futuristic goal for decades and now, its soon to help companies merge their platforms easier and more efficiently. Take a deeper dive into these new innovations in the article below. #AItechnology #mergingmadeeasier.

'M' is for Monday, just like 'M' is for empathy. Learn how the idea of empathy is centering future AI models within the contact center, and how customers are better served as a result. Click here: #contactcentersolutions #AI.

We've all experienced a difficult call and it's not always easy to diffuse the tension. But never to fear, here are some ace's to keep up your sleeve for the next time you find yourself in the same heated situation. Click here:

Going back to offices, using old methods for training agents, or even measuring the same KPIs won't cut it anymore. So, what's the future of the CX industry?. @observeAI new article deep dives into 5 trends set to transform the CX world. . #CXTrends.

Pre-pandemic, AI capabilities were conveniences rather than tools. Now Post COVID, virtual assistants have taken a larger role in the work landscape. Here's how: #virtualassistances #AItechnology.

RT @RGareiss: Getting started now--join us!

Contact centers are at the core of providing exceptional customer service. Hear from some of the best in the industry and their advice on how to foster an environment of community success. Find out more: #contactcentersuccess.

Want to learn how to roll out a seamless experience for agents as they navigate the new hybrid reality? Join our webinar on July 14th to discover the 5 Cloud Contact Center Best Practices for 2021. Register today! #Contactcenter #bestpractices.

Can you tell a good story? Spinning a great narrative is truly a talent, one that can extend to the contact center. See how storytelling creates better connections in customer experiences. #customerexperience #contactcenters #storytelling.

Nobody can match the velvet voice of Morgan Freeman but, everyone can learn a thing or two of the importance of empathy in the work space. See how being empathic can personalize a customer's contact center experience and guarantee satisfaction.

Want to learn how to roll out a seamless experience for agents as they navigate the new hybrid reality? Join our webinar on July 14th to discover the 5 Cloud Contact Center Best Practices for 2021. Register today! #Contactcenter #bestpractices.