Legal Ombudsman
@Legal_Ombudsman
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We're here to resolve complaints about legal services in England and Wales, and help stop problems arising.
England and Wales
Joined November 2010
The Legal Ombudsman’s draft 2026/27 Business Plan and Budget is now open for consultation, launched against a backdrop of record complaint volumes. Your views matter. Find out more: https://t.co/fq5uitpZza
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If you're a legal provider handling complaints, our free technical advice desk can help you. Got questions about how to resolve a complaint fairly, or prevent it arising, why not get in touch? We can also answer questions about LeO’s role and approach: https://t.co/4StFMSRVHw
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Have you read our case studies that illustrate how we determine appropriate remedies through real-life examples? Follow the link in the comments below
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If you're a legal provider handling complaints, our free technical advice desk can help you. Got questions about how to resolve a complaint fairly, or prevent it arising, why not get in touch? We can also answer questions about LeO’s role and approach: https://t.co/4StFMSRVHw
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Looking for updates from us? Sign up to our newsletter, LeO News, to hear about our latest news, events and resources. Just share your email at the bottom of our website: https://t.co/N0VilNpllG
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The Legal Ombudsman has published its second set of public interest decisions today. These highlight serious service failings and their real impact on people’s lives. We're committed to using this insight to support sector-wide improvement. Read the decisions and learn more
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If you're thinking about bringing a complaint to us about your legal service provider but you're not sure how this works, take a look at our information on how to complain first: https://t.co/1ynA5P1fuZ
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Are you a legal provider trying to resolve a complaint? Our case studies highlight examples of our approach to investigating different issues, and the outcomes we reached and why. You can read them at: https://t.co/oRBDb4iApM
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If you're a legal provider handling complaints, our free technical advice desk can help you. Got questions about how to resolve a complaint fairly, or prevent it arising, why not get in touch? We can also answer questions about LeO’s role and approach: https://t.co/4StFMSRVHw
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If you're thinking about bringing a complaint to us about your legal service provider but you're not sure how this works, take a look at our information on how to complain first: https://t.co/1ynA5P1fuZ
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Did you know that we publish data on the final decisions of complaints escalated to us? Our latest data for Quarter 1, 2025/2026, is now available on our website.
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Our quick and easy complaint checker will tell you straight away if we're the right organisation to help you with your complaint. Read more: https://t.co/i0wBrnfBxP
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Have you read our case studies that illustrate how we determine appropriate remedies through real-life examples? Follow the link in the comments below
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Are you thinking of referring a complaint to us - or just want to find out more? Look at the factsheets on our website for answers to common questions we’re asked including how we work and what we can help with: https://t.co/rjBvwfKvRt
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Is your firm receiving requests for information in relation to reclaiming legal fees? LeO’s latest guidance sets out types of disputes that can arise, how you can resolve them, and how they can be prevented. Read more: https://t.co/CDoVev9BAy
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If you're thinking about bringing a complaint to us about your legal service provider but you're not sure how this works, take a look at our information on how to complain first: https://t.co/ikInbFthgy
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Looking for updates from us? Sign up to our newsletter, LeO News, to hear about our latest news, events and resources. Just share your email at the bottom of our website: https://t.co/N0VilNpllG
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If you're a legal provider handling complaints, our free technical advice desk can help you. Got questions about how to resolve a complaint fairly, or prevent it arising, why not get in touch? We can also answer questions about LeO’s role and approach: https://t.co/4StFMSRVHw
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