@Ledger_Support
Ledger Support
2 years
🚨 Hey #Solana users! Adding $SOL accounts or sending #SOL coins might fail due to some temporary infra issues We're working on a fix, your funds are safe. The issue will subside as our infra stabilizes. 🛠️ In the meantime, you can continue managing your accounts as normal by
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Replies

@RickBakas
Rick Bakas
2 years
@Ledger_Support I just updated my firmware on my nano x and now it’s not connected to my Phantom wallet. How do I fix?
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@Ledger_Support
Ledger Support
2 years
@RickBakas Did you try connecting your Ledger to Phantom's interface again? Here is the guideline: https://t.co/UplZ0CfQm5 Alternatively as well, you can use Ledger with Solflare's interface: https://t.co/bdOjFN3dRC Hopefully this helps
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@MrRodriguen
R🦙
2 years
@Ledger_Support what do we have to do If still the problem syncing the SOL account?
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@Ledger_Support
Ledger Support
2 years
@MrRodriguen Hey, SOL on Ledger Live is having an issue and team is working on a fix, for now, you can safely and securely view and manage your Ledger SOL account with your Ledger device connected to Solflare's interface as explained here: https://t.co/bdOjFN3dRC Thank you for your patience
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@Sailguy2
Sailguy
2 years
@Ledger_Support I still can’t create a SOL account on my ledger via Ledger Live. When I google this issue, I see Ledger live has consistently had problems like this going on for 6-9 months. Why can’t you do a better job?
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@Ledger_Support
Ledger Support
2 years
@Sailguy2 Hey, SOL on Ledger Live has been experiencing some issues, the team is working on a fix. In the meantime, you can safely access your Ledger SOL account, or add a new one with Ledger connected to Solflare's interface:
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@Brandon87608043
BChan
2 years
@Ledger_Support Hi I’ve swapped BTC to Sol 2 days ago. And my funds are not visible in my wallet. It seems like this could be related to this issue. When will this be fixed? I’ve also sent an email to ledger support but have not gotten a reply. Please respond thanks.
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@Ledger_Support
Ledger Support
2 years
@Brandon87608043 Hey Brandon, did you search your SOL address on Solscan to make sure the swapped funds are received? Also, you can connect Ledger to Solflare's interface to securely view and manage your Ledger SOL account as explained here:
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@VitorRulli10
Vitor Rulli
2 years
@Ledger_Support Boa noite, fiz um depĂłsito de tokens da meld na minha ledger e nĂŁo foram creditados, como prosseguir ? Preciso de algum suporte para resolver o meu problema
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@Ledger_Support
Ledger Support
2 years
@VitorRulli10 Hey, MELD Cardano token? This might be a sync error Could you please make sure your versions are up-to-date in the order mentioned here: https://t.co/MTyfVKFNJB Then head to Ledger Live settings > help > and clear cache to refresh its block explorers
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@Snowridge3
Snowridge
2 years
@Ledger_Support solana account still at zero 3 days I've been waiting for a response from support......... Box 1379388
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@Ledger_Support
Ledger Support
2 years
@Snowridge3 Hey there, could you please connect your Ledger device to Solflare's interface to securely view and manage your Ledger SOL account safely from there: https://t.co/bdOjFN3dRC SOL on Ledger Live is experiencing some bugs and team is working on a fix Thank you for your patience
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@noricra
mrjumB
2 years
@Ledger_Support Bonjour ledger j’ai une question qui me tracasse. Lorsque j’importe mon compte dans un wallet avec « connecter un hardware wallet » mes transactions doivent être vérifié par ma Nano. Lorsque j’importe mon compte directement avec la clé privé la sécurité n’est plus là ??
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@Ledger_Support
Ledger Support
2 years
@noricra Bonjour - oui, si vous importez vos clés privées dans un autre wallet online, vous perdez la sécurité fournie par votre Ledger. De manière générale, il est conseillé de ne jamais importer votre phrase de récupération de 24 mots dans aucune application ou wallet tiers. Merci!
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@punk7282
wakeupneo
2 years
@Ledger_Support any eta on resolution for this guys? been unable to create a solana account within ledger live for a few days. thanks
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@Ledger_Support
Ledger Support
2 years
@d3centralise Hey, we assure you that team is working on a fix, in the meantime, you can safely add a SOL account with your Ledger connected to Solflare's interface: https://t.co/bdOjFN3dRC Then you can add this same account later on Ledger Live when the issue is resolved!
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@carlosdemarch
Carlos de March
2 years
@Ledger_Support This statement is false. I have also issues when connecting Ledger to Solflare
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@Ledger_Support
Ledger Support
2 years
@carlosdemarch Hey, sorry about your issue with adding a SOL account. This issue was resolved and you should be able to add SOL accounts as usual in Ledger Live. Sorry for this inconvenience. It has been fixed now
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@sol2rich
🌎
2 years
@Ledger_Support still failing
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@Ledger_Support
Ledger Support
2 years
@solnas_ Hey, the issue with SOL on Ledger Live is ongoing unfortunately, in the meantime, please use Ledger with Solflare's interface to securely view and manage your Ledger SOL account safely:
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@UaStormShadow
Simba Vitalievich
2 years
@Ledger_Support If I have Sol staked, can I transfer them to Binance via a phantom wallet? And when you have already solved the problem from Sol
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@Ledger_Support
Ledger Support
2 years
@UaStormShadow Hey, indeed, if you have your SOL staked with Ledger, you can unstake them with Ledger connected to Phantom or solflare's interface, and then you will be able to send them to the address of your choice!
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@TutchioGaming
tutchio.eth đź’Ž
2 years
@Ledger_Support Still not fixed, how can it take so much time
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@Ledger_Support
Ledger Support
2 years
@TutchioGaming Hey, we do not have an ETA, but team is working on a fix. For now, you can securely use Ledger with Solflare's interface to view and manage your Ledger SOL account safely without compromising its private keys, here is the guide:
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@endybtc
endy.btc
2 years
@Ledger_Support gm I see the issue is resolve but in my Ledger Live it still doesn't show the correct balance, and still shows "network error occurred." I've cleared the cache.
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@Ledger_Support
Ledger Support
2 years
@endybtc Hi, could you please use Solflare by following this guide? https://t.co/wUAIDAtQ23 Our teams are working hard to solve this issue.
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@Eman211_JE
Eman211
2 years
@Ledger_Support Why should I trust third party apps??? The whole purpose of having Ledger is so I don't have to do that!!!
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@Ledger_Support
Ledger Support
2 years
@Eman211_JE Hey, you are still trusting Ledger to protect your private keys, connecting your Ledger to a third party interface is to allow you to use other platform without compromising your keys whatsoever, in your case, using a Ledger with Solflare, makes solflare safer to use!
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