Ledger Support
@Ledger_Support
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Following
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Media
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Official @Ledger Support Account Contact us: ⚠️Beware of scams - Ledger will NEVER ask you for your 24-word recovery phrase or DM or call you
Paris, France
Joined August 2019
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Pinned Tweet
Hey all! Just a friendly reminder that increased
#Bitcoin
activity is causing a large spike in network fees, so don't be alarmed when
#Ledger
Live displays higher than expected fees.
Currently, getting your transaction included in the next few blocks can cost upwards of $100 or…
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🚨We have identified and removed a malicious version of the Ledger Connect Kit. A genuine version is being pushed to replace the malicious file now.
Do not interact with any dApps for the moment. We will keep you informed as the situation evolves.
Your Ledger device and…
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2K
📢Hey
#XRP
holders!
We're ready for the
@FlareNetworks
$FLR token distribution later today😤
You'll be able to add a Flare account in LedgerLive at launch✨🚀
Want to learn more? Check our FAQ🤓
Any 🤔Comment 👇
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🚨 Hey
#ledger
users
Beware of fake Ledger Live apps published on the Microsoft Store👀
The only safe place to download Ledger Live is on our website👇
Ledger will NEVER ask you for your 24-word recovery phrase ❌
Stay safe 🙏
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Hey
#XRP
users!
We have detected an issue with our backend services for XRP. Our team is on it and looking for a fix.
In the meantime, you may not be able to add an XRP account in Ledger Live, or send XRP from Ledger Live.
Rest assured, this has no effect on your funds - you…
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@crypto_bobby
Hi Rob! Don't worry, if the recipient address is indeed your Ledger-protected Bitcoin address, then your bitcoins have been properly received.
You must connect the device only when sending (not receiving) and generating new addresses.
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Hi Ledger users 👋
Due to the recent events in the ecosystem, we're seeing a highly increased interest towards Ledger products. This has led to high volumes of incoming support requests. 🔐
🧵(1/7)
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We understand that many of you have questions about whether
#Ledger
has access to users' Secret Recovery Phrases, regardless of being subscribed to Ledger Recover.
The OS (firmware) update runs on the Secure Element. Downloading the latest OS update for your Ledger Nano X does…
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@Brads_Lads
Hi, we expect soon to have more information concerning a potential FLR application. Stay tuned!
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⬆️UPDATE 4:40pm CET: Ledger Connect Kit genuine version 1.1.8 is being propagated now automatically.
We recommend waiting 24 hours until using the Ledger Connect Kit again.
The investigation continues, here is the timeline of what we know about the exploit at this moment:
-…
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We're answering top questions we've received about our new product Ledger Recover.
When I download the latest firmware update for my LNX, am I opening the possibility for Ledger to extract my Secret Recovery Phrase?
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📢Attention
#CardanoADA
users!
Cardano (ADA) accounts are now supported on Android mobiles 🤖
Coming soon to iOS, stay tuned📱
Please update your app to v3.3
Onwards!
🚀
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🚨
#XRPCommunity
, we need to talk about the rise of crypto scams targeting
#Ripple
holders.
Scammers are using fake Ledger Live apps & posing as Ledger employees to steal your hard-earned $XRP.
Stay vigilant and protect your crypto! Here's what you need to know👇
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(1/2)
📢Attention
#Cardano
$ADA users!
The latest update of the Cardano App in
#LedgerLive
allows you now to see the ticker of the Cardano token you are sending on your
#Nano
during a transaction! (for the 100 most common tokens) 👏
Read more 👇
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This has been resolved ✅
Hey
#XRP
users!
We have detected an issue with our backend services for XRP. Our team is on it and looking for a fix.
In the meantime, you may not be able to add an XRP account in Ledger Live, or send XRP from Ledger Live.
Rest assured, this has no effect on your funds - you…
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UPDATE: The genuine Ledger Connect Kit 1.1.8 is now fully propagated. Ledger and WalletConnect can confirm that the malicious code was deactivated. You are now safe to use your Ledger Connect Kit. Reminder that that we always encourage clear signing.
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📣 Attention ADA users
The Alonzo update will be deployed on Sunday, September 12. This will happen automatically, no further actions are needed.
The current Ledger Cardano app does not support smart contracts but you can expect an update in the coming weeks.
Onward 🚀
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📢Hey
#Hedera
users!
@HashPackApp
now supports $HBAR staking with your Ledger device 👀
We wrote a step-by-step guide to help you get started 🤓
Let us know how it goes! 🫡
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@CryptoBullGod
Hello there! We're excited to let you know that a KAS app is in the works. Although we can't give you an exact launch date just yet, you can bet that we'll make a big announcement as soon as it's ready to roll out. Your patience in this matter means a lot to us. Thanks! 🙏
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📢 Attention
#Ledger
Nano S Plus and Nano X users!
New firmware update v1.1.0 for Nano S Plus and v2.1.0 for Nano X is underway
This update brings a redesigned PIN screen to your Nano X devices along with French and Spanish language support for the firmware of both devices.
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⬆️UPDATE: The malicious version of the file was replaced with the genuine version around 2:35pm CET.
The new genuine version should be propagated soon. We will provide a comprehensive report as soon as it’s ready.
In the meantime, we’d like to remind the community to always…
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We've noticed some users are facing difficulties with sending
#XRP
through Ledger Live
While we're investigating this, you can continue managing your $XRP by using your Ledger device with the
@xrptoolkit
:
#XRPCommunity
#xrparmy
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ATTN: Scam accounts can now receive a blue verified badge.
Things to remember:
- We will never ask you to DM us, or DM you.
-
#Ledger
will NEVER ask for your recovery phrase
- Display names can be easily copied, always check the Twitter handle
Please stay vigilant of scammers.
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🚨 Attention
#Ledger
users!
Beware of scam emails 👀
You do NOT need to "verify" your Ledger device ❌
Your accounts will NEVER be suspended ❌
Ledger will NEVER ask you for your 24-word recovery phrase ❌
Stay safe 🤝
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📢Hi
#ThorChain
$RUNE users!
THORChain app is now available to download in developer mode for Nano S Plus users 👀
More on this here👇
Any question? Comment below 🤔
🔨⚡️
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🚨 Attention
#Ledger
users!
Beware of scam emails 👀
You do NOT need to "scan" or "upgrade" your Ledger device ❌
Ledger will NEVER ask you for your 24-word recovery phrase ❌
Stay safe 🤝
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👋 The Ledger Support team is back for another AMA!
Come join us Friday, 5pm CET to chat about crypto, NFTs and of course the new STAX device 🔥
Can’t make it? Leave your questions below 👇
See you Friday 🫡
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#Ledger
#IOTA
users:
The
#Chrysalis
updating is coming!
A new $MIOTA app has been prepared by the IOTA team and is ready for it, which can be used with the Firefly wallet app.
Unfortunately though, the first version of the Firefly wallet won't support Ledger devices yet
1/2
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👋 Hey
#Ledger
users!
The
@Ledger_Support
account now has a gold checkmark to make it easier and safer to find us🪙
⚠️Beware of fake accounts:
- We will NEVER DM you ❌
- We will NEVER ask for your 24-word recovery phrase ❌
Stay safe👇
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🚨Fake app alert🚨
A fake Ledger Live app has been found in the Microsoft store
This scam aims to steal your 24-word recovery phrase. Ledger Live is NOT distributed through Microsoft
The ONLY secure location to download Ledger Live is
Stay safe!
🫡
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@BarHBARian
Hey, indeed HTS tokens and HBAR staking are on the roadmap, we don't have an exact ETA yet, but we will make sure to announce them once they are up and running! We truly thank your patience on this matter 🙏
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📢Hey
#Solana
users!
The Solana network is currently down and not processing new blocks
As a result, your transactions will fail and return a ❗️"Sorry, internet seems to be down" error
1/2
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📢Hey
#FLR
holders!
Many of you still having issues claiming your
@FlareNetworks
FLR tokens
Some guidelines📑
1- Open the *Ethereum (ETH)* app on your device, NOT the Flare app
2- Read our FAQ
3- Watch this video
Any 🤔Comment👇
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🚨 Scam Alert! 🚨
Beware of fake Ledger Live apps designed to scam you👺
Always follow these tips to stay safe 👇
- NEVER share your recovery phrase ❌
- NEVER type it into any app or website ❌
- Ledger Live is NOT distributed through Microsoft Store❌
- ONLY use…
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👋 Join the Ledger Support team on Friday for our weekly office hours👨💼👩💼
Can’t make it? Leave your questions below👇
See you Friday!
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🚨PHISHING ALERT🚨
A fake Chrome extension has been found, asking to enter your 24 word recover phrase
⚠️NEVER share your 24 words
⚠️NEVER enter your 24 words into any internet-connected device
⚠️Ledger will NEVER ask for your 24 words
Read more:
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📢Attention
#Ledger
users!
Beware of emails asking you to "scan" or "sync" your device🕵️♂️
Your Ledger device is NOT vulnerable 💪
Ledger will NEVER ask for your 24-word recovery phrase.❌
Stay safe! 🙏
Any questions, comment below 👇
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📢
#Algorand
users!
A lot of you have been asking about the impact of the
#MyAlgo
security breach on
#Ledger
users
TLDR; if you have paired your Ledger device to MyAlgo in the past, you're are completely safe. Your $ALGO private🔑are secured in your device, not in MyAlgo
1/2
All users of MyAlgo must withdraw their funds or rekey their funds to new accounts asap! ⚠️🚨 Do not wait!!
Create new account:
Rekey Account Instructions:
Pera:
Defly:
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@MrShelby2022
Hey, Kadena app is currently in development stages. We will make sure to announce it whenever its done and ready. We hope this reassures you 🙏
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Hi all 👋
As you all know, our team is experiencing high volumes of support requests that are leading to longer-than-usual response times.
Rest assured, each and every ticket will be responded to in the order it was received.
🧵(1/7)
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We're facing difficulties with the price feeds in Ledger Live. This means the value of your
#crypto
may be different than what is shown in Ledger Live. Apologies for the inconvenience
We're working to fix this and will keep you updated on the situation
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🚨Scam Alert🚨
Beware of email and phone scams 👺
Scammers might pose as Ledger Support and may instruct you to “update Ledger Live” through a specific website and attempt to trick you into sharing your 24-word recovery phrase 🕵️
Stay vigilant:
- Ledger will NEVER email…
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@Fernand94056734
We're currently pushing the app through a security audit. The app will be released when our teams are 100% sure it's safe to use. We will update the community once we have more information regarding this. Stay tuned!
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🚨Hey
#Ledger
family
Beware of address-poisoning scams💀
Scammers might send you some NFTs/tokens to "poison" your tx history in LedgerLive and hope you'll send them your coins by mistake
ALWAYS verify the tx details on your Ledger screen✅
Stay safe🙏
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📢
#GALA
holders!
The problem with the display of
@GoGalaGames
$GALA v2 tokens has been resolved 🛠️
Please ensure that you update LedgerLive to the latest version, v2.60.0, and let us know how it goes ⏫
Thank you for you patience! 🙏
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⚠️ Attention Ledger users!
Beware of scammers 🕵️♂️
The Ledger Market Genesis Pass mint is over and all NFTs have been distributed🛑
There will NOT be an extra/reserve/second mint
Safe links to secondary markets are listed here:
Stay safe out there!
🙏
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Part 1 of this two-part Tweet is getting taken out of context.
To elaborate, code can be written to make it do whatever you want it to.
But with Ledger firmware, there are layers of protection and governance in place to ensure that no attacker (even internal) has the ability…
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⚠️PHISHING ALERT⚠️
A Chrome extension malware has been detected called "Ledger Secure". This is NOT a legitimate Ledger application
DO NOT use it and contact us if you've installed it:
You can help by reporting the extension:
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Please be aware of on-going phishing and scams.
We only have two genuine social media accounts,
@ledger
and
@ledger_support
The rest are all fake accounts.
Remember 👇
- NEVER ever share your 24-word Secret Recover Phrase ❌
- Anyone who asks for it is a criminal ❌
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We decided to remove the app from the Ledger Live Manager until then since it is essentially unusable until the mainnet gets released.
You can read more about Ledger and the
#Spark
airdrop here:
2/2
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🌞GM
#Aptos
users🌞
@Aptos_Network
app is out of dev mode & now on LedgerLive! ✅
Stay tuned for Ledger Live integration! Meanwhile, secure your $APT by connecting your Ledger to
@PetraWallet
or
@PontemNetwork
💪
Follow the guide: 🔗
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@Moreno92495096
Hi! To check if your device is genuine, simply connect it to the Ledger Live "Manager" section. Only a device embedded with a cryptographic key belonging to Ledger can pass this genuine check. If your device successfully connects to the "Manager", it is safe to use.
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📢
#Arweave
users!
Exciting news! The
@ArweaveEco
app is now available for Nano S and Nano S Plus users💪
Get started storing your $AR tokens by following these simple steps👇
Stay tuned for Nano X support 🔔
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[1/3] You may have seen a tweet from our Ledger Support account being shared regarding Ledger firmware updates.
Unfortunately, in our attempt to clarify how Ledger and all wallets work with the firmware, a customer support agent posted a tweet with confusing wording.
1/
I’ve read several misconceptions about how a wallet works. It seems some people thought there is some magic, let me explain how it works.
A thread 👇
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👋 Join the Ledger Support team on Friday for our weekly office hours👨💼👩💼
Can’t make it? Leave your questions below👇
See you Friday!
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1/2🚨 Beware
#Ledger
!
Scammers are getting really good at creating counterfeit Live apps
Check out the attached video for a prime example. But how can you tell a fake from the real deal?🤔
The answer lies in your 24-word recovery phrase. A FAKE app will ALWAYS ask for it...
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👋Hey
#Ledger
users!
Many of you have been asking how to withdraw funds from centralized exchanges into self-custody 🤔
Here are guides on how to withdraw from Binance and Crypto-com to your Ledger 🗺️👀
Any ❓Comment 👇
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Regarding
@FlareNetworks
#Spark
token claiming
It seems you can use your Ledger device to claim them by using the
@xrptoolkit
, as per
@stedas
' instructions:
It isn't possible in Ledger Live, and please note that it hasn't been tested/developed by Ledger
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🌅GM
#Ledger
The Support team will be live at 5pm CET today, come ask us anything you want! 🤓
As always - watch out for scams 👹
-Ledger will NEVER DM you❌
-Ledger will never ask you to share or type your 24-word phrase into any apps❌
🙏
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@RozaLuxemburgg
Hey, the ERG community devs are working with us, we will announce when the app is up and running! Thank you for your patience
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👋Hey
#Monero
$XMR users!
The Monero app v1.8.0 is now available to download in LedgerLive 👀
The app is compatible with the latest network upgrade🤝
Make sure to use it together with v0.18.1.0 of the Monero GUI👇
Onwards!
🚀
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👋 Hey
#SolanaNFTs
collectooors!
We made a video for you showing how to buy and sell Solana NFTs with
@MagicEden
and your Ledger! 🪄🌈
Enjoy! 😊
Any questions? Comment below 👇
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#Ledger
Stax is here! We are thrilled to introduce our latest product recently announced at
#LedgerOp3n
🔥
Despite our excitement we are still here to help YOU💪
Join us at 4pm PST and bring any questions you have about self custody🔒
See you all soon🕓
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The Ledger support team wishes you and your family a very happy holiday! ❄️🎁
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📢Hey
#Ledger
users!
Beware of address poisoning💀
A scammer sends you a very small amount of coins to "poison" your tx history in the hope you will grab their address by mistake😬
⚠️ALWAYS verify your tx details on your device
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🚨
#LedgerLive
is facing temp issues with
#Hedera
(
#HBAR
) accounts.
Sending/receiving HBAR may fail with an error. Our team is working on a fix ASAP.
In the meantime, try using
@HashPackApp
with your Ledger device as an alternative.
Tutorial: 💡
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⚠️ Hey
#Cardano
$ADA users!
Ledger Live is experiencing sync issues with the Cardano blockchain 🚧
Sending Cardano assets or adding a new account will fail and return a ❗️"Sorry, try again ... API HTTP 503" error
Our team is investigating 🛠️
1/2
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⚠️Attention
#Ledger
#Ethereum
users:
The $ETH
#BerlinUpgrade
is now live, causing a few disruptions in the network and its services. Your
#ETH
balance in Ledger Live may not update, and new transactions won't be shown.
We're monitoring this and are looking into solutions.
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👋 Join the Ledger Support team on Friday for our weekly office hours👨💼👩💼
Can’t make it? Leave your questions below👇
See you Friday!
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⚠️FAKE ACCOUNTS
There are many fake Ledger Support channels popping up on Telegram.
We'd like to clarify that we do NOT provide support on Telegram through any accounts.
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👋 Hey [ L ] Market Genesis Pass holders!
Registration for the BRICK drop is now live 🧱
Registered Pass holders are guaranteed a mint spot👀
This article shows how to safely register
Any questions? Comment below👇
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🪲We're currently facing a bug with Ledger Live's price feeds.
This will cause the fiat value of your crypto portfolio to be shown incorrectly. We're working on fixing this.
This does not affect your actual cryptocurrencies: they remain secure and their balances remain correct.
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⚠️ Attention
#Ledger
- Beware of email and phone scams ⚠️
Scammers might pose as Ledger in an attempt to trick you into sharing your 24-word recovery phrase 🕵️
Stay vigilant:
- Ledger will NEVER email asking you to activate 2FA or to sync/restore your accounts ❌
- Ledger…
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Please note, the latest version of Ledger Live, 2.19.0, has just been released. You can update it safely in the app itself or alternatively you can download it on our website:
We will never email or SMS you forcing you to update the application urgently.
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⚠️ Attention Ledger users
The Ledger Live Manager is temporarily down
Our team is currently working on fixing the issue
We will let you know when normal service is restored.
Rest assured this doesn't affect your assets.
Our apologies for this situation!
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🚨 Scam Alert! 🚨
Beware of impostors with large followings posing as Ledger Support 🕵️♂️
Always keep in mind:
- There's ONLY ONE legitimate
@Ledger_Support
account ☝️
- Ledger will NEVER dm or pm you directly ❌
- Your 24-word recovery phrase is private. Ledger will NEVER ask…
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🚨 Hey
#Ledger
!
Time for a security 🧵
Your private keys are safe and secure in your Ledger device but it's also very important to protect your computer against malware 👺💻
Why you ask?
Read on 👇
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(2/2)
It also improves the user experience with a cleaner look and feel by offering an option to configure how much information you want to see! (expert mode)
Make sure to update your app to version 4.1.2
Let us know how it goes! 🚀
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👋 Hi there!
This thread goes out to our beloved community,
we invite you to check the below "✅do's and ❌ don'ts" as a healthy refresher for best practices to stay secure in the crypto space.
Make sure to read it here 👇 🙏
🧵 (1/8)
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🚨The Ledger Support team is back for our weekly AMA!
Come join us at 5pm CET and ask all your 🔥 questions!
Can’t make it? Drop your questions below 👇
See you later today!
🙏
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👋Hey
#Ethereum
users!
Just a quick reminder that
#EthereumPow
will not be supported in Ledger Live after the Merge until we're 100% sure the chain is safe to use. ✅
Security first ⚔️
Watch this video to learn more🎥
Any🤔Comment 👇
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👋Hey
#Ledger
!
Important reminder to watch out for scams and fake Ledger Live apps and websites 👺
These scams are designed to steal your 24-word recovery phrase and use it to drain your funds🕵️♂️
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