Leatherback
@Leatherback_
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Own USD, CAD, GBP accounts | Live an international life unbound by borders. Authorized by FCA in the UK & registered with FINTRAC in Canada.
London, England
Joined May 2021
We recently upgraded our system to serve you better. While most features are running smoothly, some customers may experience transaction and balance display issues. We're actively working on a fix and appreciate your patience. Updates coming soon. Thank you for sticking with us!.
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Bankers watching you apply for a Dom account, knowing they won't approve your request.
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Summer is here! A trip around London is in the offing. #BorderlessPayments #LeatherbackFinance #BorderlesswithLeatherback
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This is a time to reflect, give thanks, and embrace new blessings. May your prayers be answered and your path be filled with ease. 🌙✨. Eid Mubarak! 💙. #LiveBorderless #EidMubarak
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If you're still experiencing issues, please know that we see you and we're here to help. Please contact our support team to provide you with personalized assistance during this time. (7/7).
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The team is working around the clock on a comprehensive fix for the account request issues. We've identified the root cause and are implementing solutions that will not only fix the current problems but strengthen our system for the future. (6/7).
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We're still addressing challenges with account requests. We understand how critical this function is for your business operations, and it's our top priority at the moment. (5/7).
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Our engineering team is working to resolve the remaining few transaction inflow cases and expects full resolution very soon. We're monitoring these transactions closely to ensure they are processed correctly. (4/7).
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We're pleased to share that issues affecting transactions have been largely resolved. The vast majority of affected customers can now receive funds normally. (3/7).
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What happened? Our recent core banking migration was designed to enhance your experience, but some customers experienced unexpected disruptions with transaction processing and account requests. Your feedback helped us identify and prioritize these issues. (2/7).
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We've been listening and working tirelessly to address the issues some customers have experienced following our recent system upgrade. This is where things stand and what we're doing to make things right.🧵👇 (1/7).
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System Upgrade is a 100% complete. All customers can now log in to their accounts and transact without any hassle.
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Update:. 11k+ customers and 13k+ SendR users on Leatheback have been successfully migrated. Please try to log in once again. We are now about 96% done with this system upgrade. All customers should be granted access today.
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Like this tweet if you can access your account now. We will frequently update you until we are 100% done with this upgrade.
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11,000+ customers excluding our fusion customer should now be able to log in, we are working hard to get everyone back up and running smoothly.
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System upgrade at 94%.🚀. We have started gradually giving access to all customers. You may still experience issues logging into your account. But this should not go on for long!
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System upgrade at 90%. We will be back to full capacity shortly.💙
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System upgrade at 80%. We will be back to full capacity shortly.💙
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This IWD, we honour the payments that accelerated action for women around the world — and the companies helping them move faster. #Happyinternationalwomensday #leatherback #leatherbackfinance
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