I’ve been listed as a Top Retail Expert with Rethink Retail I am thrilled to have gotten this recognition and excited for the growth and opportunities to come for the Training Academy.

This Tuesday live on LinkedIn and now available on Spotify we talk all things Leadership. #retail #leadership #podcast

Change your thoughts ➡️ Change your life but if you don’t change the people you surround yourself with and they impact your thoughts, feelings and actions then that too needs to change.

Why is their a decline in Customer Service across the high street and what is the solution to stores keeping their doors open. #retail #customerservice #customerexperience

Tomorrow on LinkedIn at 10am I will be discussing Loss Prevention strategies with a global expert. We will delve into what Retailers need to do in order to tackle the increase in theft and crime. #retail #podcast #lossprevention

I ran a customer experience workshop with the team at @Portwest in their flagship store in Westport in Mayo. There was great learnings and engagement from the team. I was so impressed with the amazing culture they have across all the teams. #retail #training #culture

🛑🛑🛑🛑Retailers want to know how to increase sales and your stores kpis?? Follow me on LinkedIn where I share strategies on this and more…the below 👇 is an Mystery Shopper audit that a lot of Retailers use to benchmark the training gaps in customer service in their stores.

Why Marketing DOES NOT work!

Want to know why marketing is NOT working for your Business? We are going live on @LinkedIn this Thursday if you can’t catch the live then listen back on my podcast channel by searching Louise Lally on wherever you listen to your podcasts.

Embracing differences within a team helps strengthen that team as a whole. When was the last time you adapted your approach within a team environment? #retail #team #training #Management

Edward de Bono thinking hats is a role playing exercise you can do with teams in order to gain different perspectives. I have used this with a Retail client of mine this week have you ever tried this? #retail #training #teams #development

https://t.co/RnJkLU8DWp

Excited to be attending the show in London if your going reach out

Yesterday morning was when the @BPWGalway members had the opportunity to see the new National President Collette get handed the chain of office for the next two years. Excited to be part of the great plans of the future growth of @BPWInternationl

Great Customer Service isn’t a given for any staff. To understand how to deliver great service staff need training and guidance on how to deliver exceptional service. Below is my 3 A’s program I do for Retailers through webinars, workshops and longer programs.

Webinar with the amazing team at @isme and @healthstores_ie lots of fun 🤩✨✨✨

Check out the episode I recorded with the team at @fluentcommerce the episode is below 👇 https://t.co/0xxgp9IwUI

I love speaking about the benefits of Performance Management in the workplace when used correctly it can create an excellent employee experience. #managementtraining #performancemanagement

We have been busy the past two weeks at the Training Academy in delivering workshops in Feedback and Management Appraisals. #training #management #feedback #retail

Flashback to when I was JCI Galway President made lots of memories and friendships 🫶❤️#business #growth #support #leadership