Kevin From Customer Service
@Kevin_From_CS
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I'm Kevin, the customer service rep for a pet store chain. I get some wild calls & emails from customers. See my pinned tweet for more info! Be nice to CSRs ❤️
United States
Joined May 2020
🚨About this page (updated for 2021), feel my pain & enjoy! ❤️
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A lady called us thinking we were Dollar General’s line to complain that the store she was at couldn’t take cash. Somehow the conversation ended up with her saying that “2024 is the year that things change and start fresh, the end is near and it’s a good thing!” 😵💫🤷♂️
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One of our stores reimburses customers for their puppy’s spay/neuter surgery, they just have to send us the bill & the spay/neuter certificate from the vet. A customer sent us this. They really thought this is what we required 🤦♂️😂🥞
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“This isn’t kind. It’s mean. I don’t like this, and God doesn’t like this either, because he IS real and would not approve” -customer after going off for 5+ mins because I couldn’t give her an immediate approval on her claim & said it might take a day or maybe even a few hrs
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Caller: I’m calling about a puppy I’m interested in Me: Ok great, I’ll have to connect you to that store, what store location is that? C: Idk I just saw it online Me: Well what # did you call? *gives #, I google* Me: Ok [store] came up here.. C: Yes that’s the store! 🤦♂️🙄
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Me: “Ma’am I’m trying to explain to you that we do not work with that store location so we have no way of looking up your account for that store…” Angry Lady: “I DON’T NEED YOU TO EXPLAIN THINGS TO ME I JUST NEED YOU TO HELP ME!” 🤦♂️🤦♂️
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“His balls is not dropped” - customer on his puppy’s 🍒 not yet descending
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Me: "Hello how can I help you?" Caller: "Yeah why is nobody answering at *store*?! I keep calling & nobody picks up!" Me: *does 3-second google search* "Ah well this store is not open yet, you'll have to try again after 11 when they open." Caller: "Ohh okay thanks, bye." 🤦♂️🙄
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Me: time for my first work day of 2023! Computer: *won't start up* 😤😤😤
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My coworker just had a caller mad that the paper plates he used for the spaghetti he usually has for breakfast leaked onto his work uniform. So. This man gets himself completely ready for work & USUALLY has SPAGHETTI for BREAKFAST on a paper plate. 😅🍝
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Me: "Have a nice day!" Customer: *hangs up* Me:
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Me: *greeting* Caller: "Do you have coupons? And if not, why?!" Me: "Apologies but we don't have coupons" Cx: "So people have to pay full-price for your products?" Me: "Sorry ma'am but we're a third-party customer service line, we don't have any coupons to give" Cx: "Ok bye" 🤦♂️🤦♂️
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Customer: "I see online so many people asking questions about [product] that are cleary answered on the bottle. Do they not read? Ugh people are so stupid." Me:
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Caller asking how much the birds cost. I asked what store location he was looking for specifically & he said "uhh the pet store." That's like calling the Aldi line saying you're looking for "uhh the grocery store." 🤦♂️
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Caller, clearly a child: "Ummm, my fish drowned!" Me:
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Today, one of my coworkers was asked if Burt's Bees makes animal condoms 😵💫
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Had a caller tell me their puppy "sucks his own dick" & wants to return him since they think he's "fucking r*t*rd*d". I hung up figuring it was a bad prank, but she called back & spoke to one of my coworkers. She actually was one of our customers & was serious. 🤦♂️
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Caller: *heavy accent* I see online, a Pomeranian Me: Okay great, which store location? C: Pomeranian Me: Right, but which store location is this puppy at? C: *to someone else* what store location? New person: Pomeranian Me: Yes, but which store location? NP: Oklahoma City 🥵
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Caller: *child holding back laughter* Do you guys sell pterodactyls? 🤣 Me:
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