Joe Janiszewski
@JoeSzewski
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Building two business with AI (https://t.co/QgQi48hguO & https://t.co/q97lgWAsUE) and helping other small businesses use AI for themselves at https://t.co/H2QD06YGGH
Minneapolis, MN
Joined April 2011
Is the ralph wiggum guy making a meme coin now? I'm confused...
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If you're adding a feedback widget to your site: Don't ask for their email. Seriously. Make it optional or skip it entirely. You'll get 3x more submissions and the feedback quality will be higher because people can be honest without worrying about follow-up. You can always
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Watched 50 people interact with feedback forms on my site. Average time on 5-field form: 8 seconds (then they closed it) Average time on 1-field form: 43 seconds (and they submitted) The difference? Cognitive load. Every field is a decision. Every dropdown is friction. One
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Mistakes I made with user feedback: 1. Asked too many questions → nobody finished 2. Made email required → cut submissions by 60% 3. Added "rate this feature 1-10" → everyone put 7, learned nothing What worked: - One text box - No required fields - Just ask "what's broken?"
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Stop asking users to fill out your elaborate feedback form. They're building their own product. They have their own fires to put out. They don't care about your dropdown categories. Make it one field. Let them vent. Move on. You'll get more feedback and they'll actually finish
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Your feedback problem isn't "users won't give feedback" It's "users won't fill out YOUR form" Big difference. They'll write paragraphs in a support email. They'll tweet their frustrations. They'll tell their friends what's broken. They just won't fill out 10 fields with
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Looked at 150+ SaaS feedback forms to see what actually gets filled out. 12-field forms: 3% completion 5-field forms: 12% completion 1 text box: 47% completion Users don't hate giving feedback. They hate filling out forms.
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If you want to see it: https://t.co/stklaYrqnp (bottom right has the working widget)
commentbox.ai
One comment box. They type what's broken. AI tells you what actually matters.
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Spent last month testing different feedback form lengths on my landing page. Tracked completion rates across 340 visitors. The setup: - Week 1: 8 fields (standard "enterprise" feedback form) - Week 2: 3 fields (email, category, message) - Week 3: 1 field (just a text box)
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Why your feedback tool is lying to you: Most tools show you what people SELECT, not what they actually think. "Rate your experience 1-10" tells you nothing. "The checkout button doesn't work on mobile" tells you everything. Structured feedback = clean data, zero insights
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My absolute favorite tech stack right now: claude code + next.js + tailwind + supabase + vercel
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NPS scores are founder cope. Nobody wakes up thinking "I'd rate my experience with [your app] a 9/10" They wake up thinking "the export button is broken and I'm pissed" Let them tell you that. In their words. That's the feedback that matters.
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I learned this while building
commentbox.ai
One comment box. They type what's broken. AI tells you what actually matters.
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I've looked at and tested 150+ SaaS feedback forms to see what actually gets filled out. 12-field forms: 3% completion 5-field forms: 12% completion 1 text box: 47% completion Users don't hate giving feedback, they hate filling out forms.
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Shipped the MVP feedback widget this week: - Vanilla JS (no framework bloat) - Modal design (forces focus) - Mobile-first - Full event tracking Took a few hours with Claude. Now validating demand before building the full dashboard.
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Launched Comment Box on Indie Hackers the other day. One text box for user feedback. AI reads everything and tells you what actually matters. No 10-field forms. No dashboards you never open. Just the feedback tool I wish existed. Try the live demo:
commentbox.ai
One comment box. They type what's broken. AI tells you what actually matters.
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