💡For our Japanese readers – "Agentic Artificial Intelligence: Harnessing AI agents to reinvent business, work and life" is now published in Japanese. 🌟The English version was recently named by Forbes as a "10 Must-Read Tech Books". https://t.co/H0mBwzlyyH

We are thrilled that Forbes selected our book on Agentic AI as a "10 Must-Read Tech Books in 2025". Full list of recommended books: https://t.co/8vqjsqSCLQ. Get the book: https://t.co/eZlZ24xcVE

How will GenAI and service robots reshape customer experience? Join Prof @JochenWirtz to unpack the promise of #LLMs, #LBMs and #agentic #AI in the service sector at our upcoming masterclass. Register now: https://t.co/OS9Sa3CkQg #NUSBusinessSchool #LeadingFromAsia

📢SERVSIG 2026 - the submission deadline is approaching fast - December 5, 2025! Join us in Braga, Portugal, from June 10 to 12 2026. SERVSIG is one of the globally leading conferences on service research. https://t.co/VYdwwJm20T

I thrilled about this award! Thank you @NUSBizSchool for all the wonderful support I have received for my research!

For further videos from Professor Jochen, see -

🚀 Listen to my view of the future. We cover a wide range of topics that drive the innovation, prosperity and well-being of our economies. This interview was done by Keith Yap. https://t.co/OzHgnb5GUX

💡 How will #AI reshape the $50 trillion service sector? Prof @JochenWirtz joins host @keithyap_1 to share how AI, automation, and service robots will redefine one of the world’s largest and fastest-evolving industries. From Singapore’s rise as a global services hub to the

Pemasaran Jasa Vol 2 is now available in Bahasa Indonesia! It is co-authored with Ezni Balqiah, Gita Gayatri, Yeshika Alversia and Elevita Yuliati. It is published by Mekar Cipta Lestari. See sampler:

For my friends in Indonesia – Services Marketing Part 1 is available in Bahasa Indonesia! Co-authored with T. Ezni Balqiah, Gita Gayatri, Yeshika Alversia & Elevita Yuliati. Publisher: Mekar Cipta Lestari.

🚀What happens when GenAI-powered robots with their LLMs, LLBMs, Agentic AI & No-Code Programming work in physical service encounters? We advance that these robots will finally allow automation and scaling of service in F2F service settings. See -

@BillGates: "Agents are (...) bringing about the biggest revolution in computing since we went from typing commands to tapping on icons." Agentic Artificial Intelligence by @pascal_bornet & @JochenWirtz—Get your copy now at 25% off! Quote "BM25".

The comprehensive #textbook on #ServicesMarketing by @JochenWirtz & Christopher Lovelock — packed with global case studies, a strong managerial focus, and rich teaching tools. A must-have for instructors and students. Get your copy at Amazon.

📢 Do Consumers Prefer AI over Humans in Service Recovery? Our latest article examines how consumer preferences for AI vs. human agents shift depending on the service recovery situation - https://t.co/OZRhkUH1i5 #ServiceRobot #ServiceRecovery #ServiceFailure #ComplaintHandling

Available online first - The Healthy Aging and Service Firms: The Promise of Smart Technologies. The paper is open source and can be downloaded. The PPT deck and additional resources are available – see links on the last page of the paper. https://t.co/k6d4dM18sg #HealthyAging

🚀 GenAI Meets Service Robots. What happens when GenAI-powered robots with their LLMs, LLBMs & agentic AI get into physical service encounters? We advance that these robots will finally allow automation and scaling of service in F2F service settings. https://t.co/9w2XBs6cFh

🗣️"𝗜𝗳 𝘁𝗵𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘄𝗼𝗿𝗸𝘀, 𝗶𝘀 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝟮𝟰 𝗯𝘆 𝟳, 𝗻𝗼 𝘄𝗮𝗶𝘁𝗶𝗻𝗴 𝘁𝗶𝗺𝗲, 𝘃𝗶𝗿𝘁𝘂𝗮𝗹𝗹𝘆 𝗳𝗿𝗲𝗲 - 𝘄𝗵𝗼 𝘄𝗶𝗹𝗹 𝗴𝗼 𝘁𝗼 𝗮 𝗵𝘂𝗺𝗮𝗻-𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲?" Listen to @LasseRindom and me -

🚀Now published - What are the implications of implementing service robots? We present a lit review that identifies 6 categories of implications. Download the paper for free for the next 50 days -

Just out - Services Marketing in Spanish! Fundamentos del Marketing de Servicios, 2024, Pearson Educación Print ISBN 9786073260268, 6073260261 eText ISBN 9786073260268, 6073260261

💡How can you drive innovation in ecosystems, smart services while also promoting well-being and sustainability? Our answer: Continuous Value Shaping (CVS). See our latest article on CVS - https://t.co/NKKZf2lioL