Jess Castle
@JessCastle19
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I live in Sydney, love the beaches and my beautiful friends and family.
Joined November 2021
URGENT: Amazon issued an unwanted DISPOSAL order of 4250 units ($30k) of stranded inventory - Order ID: 3JKeNjLvdX. Seller support says they can’t cancel it. We need the stock sent to our warehouse, not DISPOSED of! Please cancel the removal order! @amznsellerhelp @dharmeshmehta
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Worst nightmare of an Amazon seller. I know Mo, he is an honest seller running an honest business in a red sea niche against cutthroat competition. Suggest Amazon to immediately look into this
A competitor on Amazon took down our hero ASIN by filing a false copyright infringement claim on all our listing images, despite our copyright registration and three-plus years of use. As a small family business, this is devastating. @dharmeshmehta @amazonHelp @amznsellerhelp
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A competitor on Amazon takes our ASINS down using a false IP infringement claim. Amazon won’t even allow us to defend ourselves by giving us a chance in the APEX Program. Case ID- 14051195311 @dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon
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Review glitch or attack? Rating crashes on Prime Day. Our top ASIN, earning $1M/month 4.3 rating, 30K reviews dropped to 2.0! No 1-star reviews, now at 3.1 post-merge. Amazon’s response? Basic FAQs. True 1-star rate is under 6%, not 29% @dharmeshmehta
@amazonHelp @amznsellerhelp
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🚨Our wall art brand is getting decimated by Amazon's new Size Normalization. 🚨 Amazon's automatically enforced new rules are making our listings very confusing for customers, it is having the exact opposite effect from what was intended. We received explicit permission to
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So Amazon is selling a product 1P and it is abusing variations AND categories. I reported both of these issues and Amazon's system is auto rejecting these within seconds. @amznsellerhelp why are the 3 ASINs in the below images allowed to list in incorrect sub cats and also...
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Amazon stole our BS badge by selling their product in the wrong category. This is a policy violation. Amazon is stealing sales from a small family business. Case ID- 12984135391, Complaint- 12974662451 @dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon
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Locked out of our own Amazon account. Amazon won’t help us! CASE ID- 12776207201 @dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon
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Help needed 3 ASIN's down due to a utility patent filing. I spoke with the CEO of the patent holder & he stated "I will reinstate these asins". No action yet, Seller Support hasn't been helpful either! Case ID 12557676911 @dharmeshmehta
@amznsellerhelp
@AmazonHelp
@sellersupport
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@amznsellerhelp @dharmeshmehta my listings are inactive as my shipment has been receiving for over a month. Thousands of units not checked in and amazon keeps moving the date when I can investigate to a later date. Thousands of units missing and thousands of sales lost. Help!
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Amazon Brand Registry is refusing to let me change the images on my listing, despite me being the brand owner and ONLY seller of this ASIN. Case ID- 12290045671 @dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon
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This is something a @amazon seller told me about months ago and a specific US seller is losing millions because of this https://t.co/mXMewt2lQM
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Amazon Brand Registry is refusing to assist us in regaining admin/rights owner to OUR OWN BRAND! Their error - their responsibility! Case ID- 12020220111 @dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon
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Amazon has sidelined our inventory in Canada for 10 days now- we lost the Best Seller Badge and continue to be penalised: IPI score and high storage fees for no reason! Please release our inventory Case ID- 11888362571 @dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon
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16,000 units @ 100% off wiped out in 3 hours. @amazon customers were able to exploit our Amazon BOGO promotion to somehow get BOTH items for free, without actually purchasing either one. End result = -$175K loss in 3 hours @dharmeshmehta @amznsellerhelp @JeffBezos 1/n
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We have a product that has been selling for 4+ years & doing $1 million/year. It wrongly got taken down by Amazon product safety team yet they refuse reinstatement. Need a higher up executive leadership to review our appeal please. @amznsellerhelp @AmazonHelp @dharmeshmehta
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How can Amazon let 21000 FREE orders pass its system? When our BF deal went live the green coupon was still active resulting in a price of $0. 21k units exhausted in 8 minutes. Please help us cancel these orders before they are shipped! @dharmeshmehta
@AmazonHelp
@amznsellerhelp
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My proposal to fix this: Fix inventory limits for 45 days. Allow Sellers to send inventory to maintain their limit - even if they are currently at their limit. The amount you’re allowed to send is computed by a sales forecasting model + the time it takes to send/receive.
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Amazon stole our BS badge by selling their product in the wrong category. Amazon is stealing sales from a family business and violating their own policies. Case ID- 8040589052, 8040739932 @dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon
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