J.D. Power Financial Services: The Insider’s top 10 most-read posts highlight the industry’s most pressing questions, answered with exclusive J.D. Power data and practical insights. Take a look at our top reads from 2025 and stay tuned for more in 2026: https://t.co/7vpgkpQCDl

🚨 This just in: Register for Auto Summit 2026 by 12/31 and save $75* with code "OURGIFTTOYOU"! See what sessions we have planned and register today to take advantage of the special discount: https://t.co/5Uhqj5nmEi *Offer valid for new registrations only.

🔹 Satisfaction hits record low: Overall residential electric utility satisfaction falls to 499 (on a 1,000-point scale), the lowest score across all J.D. Power residential utility studies.

Enjoy the best experience on X.

Highlights from the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study: 🔹 Average monthly residential electric utility costs increased 34% since 2020, reaching $189 for full-year 2025, with Q4 bills climbing to $206. More: https://t.co/f6kuLzqdsm

The #automotive industry has faced considerable headwinds in 2025! As we look back on this year, here’s a recap of 2025 automotive highlights: https://t.co/FvEMVmEvIh

🔔 As we wrap up 2025, it’s time to plan for what’s ahead! The 2026 J.D. Power Financial Services publish and press release calendar is now live—with key study release dates across banking, lending, payments and wealth. Start the new year one step ahead: https://t.co/GnG1U1537r

While automakers invest billions in AI, J.D. Power reminds the industry that quality improvements take time. Human oversight and thorough data analysis are crucial to understanding AI’s impact. Read the full article from @Automotive_News: https://t.co/fjz9KcCoV2

This session will respond to feedback from surveyed NADA dealers and key OEM partners. Takeaways include leveraging AI to optimize the process: - Predicting what vehicles the market wants - Refining ordering and pricing strategies - Improving transparency between OEMs & dealers

Join Doug Betts and Jason Skerske of J.D. Power, along with Mike Stanton of NADA for a discussion of the latest AI use cases in automotive retail at #AutoSummit26! Learn more and secure your spot: https://t.co/sZJJxl1xFW

🔹 Enhanced digital experiences and increased trust contribute to higher satisfaction. 🔹 Older customers who prefer personalized assistance report declining satisfaction with problem resolution and financial advice, highlighting a need for more empathetic, customized support.

Highlights from the J.D. Power 2025 U.S. National Banking Satisfaction Study: 🔹 Satisfaction rises for 3rd straight year, driven by improved perceptions of fees, support during challenging times and stronger checking, credit card and CD offerings. More: https://t.co/U6ubddj98b

@MorganStanley Disclaimer: J.D. Power 2025 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit

Congrats to @MorganStanley’s Wealth Management Client Service Centers for earning the J.D. Power certification for providing an “outstanding customer service experience” for phone support in its Cash Management and Digital Support and Stock Plan Services business lines!

The J.D. Power 2025 U.S. OEM ICE App Report is here! Key takeaways to boost owner satisfaction with mobile apps for ICE vehicles: - Reliable connectivity - Intuitive design - Availability of essential features More: https://t.co/L7YlN12eCv

🔹 Credit card perks drive entry: 34% gain lounge access through credit card benefits, compared with 21% via elite status and 18% via standalone memberships.

Highlights from the J.D. Power 2025 U.S. Airport Lounge Benchmark: 🔹 Lounge access shapes travel behavior: 47% of lounge customers plan routes around access to their preferred lounge, and 82% say lounge access influences their airline choice. More:

🔹 Among lenders scoring 800+ (on a 1,000-point scale), 91% of customers say they “definitely will” reuse the desktop site and 89% plan to reuse the mobile app—nearly double the reuse intent of customers who had poor digital experiences.

Highlights from the J.D. Power 2025 U.S. Automotive Finance Digital Experience Study: 🔹 Non-captive mobile apps score higher than captive apps, with banks delivering more consistent experiences thanks to established mobile banking frameworks. More: https://t.co/0F9yv1yXm2

@CNBC While experts say the immediate impact is limited, the longer-term picture could be very different. John Cabell of J.D. Power, says retailers may increasingly adopt a “more varied approach,” including surcharging customers who use rewards cards to help offset rising costs.

A new settlement with Visa and Mastercard could change how much you pay depending on which credit card you use. Merchants may soon be allowed to reject high-fee cards, add surcharges of up to 3% and choose which card categories to accept. @CNBC: