Interactions Group
@InteractionsLLC
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Interactions Group is a consulting firm that works with forward thinking organizations who wish to provide the highest level of Customer Experience.
Baltimore/Washington
Joined March 2012
Interesting take on the attributes of innovation. Nothing concrete how to Implement within an organization however.
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When it comes to #CustomerService, you have to be annaly retentive according to Jeff Bezos. http://t.co/vtuZENhFoM.
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In the Age of the Customer, are you aligning business goals and departments for a better #CustomerExperience? http://t.co/YYyTkYwurN.
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Infographic highlighting the personal touch customers crave. #CustomerCare #CX
http://t.co/p1ACgd7qiS.
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What's your Voice of Customer #VoC strategy? What do you mean you don't have one?! http://t.co/qiDTYaGDjT.
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Customers have a voice in the digital age. Practice good #CustomerService or they may go straight to the CEO. http://t.co/cLQ4JqdBNn.
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60% of 18-24 year olds go to social media when they have an issue. #SocialCustomerService
http://t.co/hr4qoLQIwa.
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When it comes to #CustomerService, simply responding isn't good enough any more. http://t.co/2dfBDxWnJO.
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How to effectively use #SocialCustomerService with your social media channels. #CX
http://t.co/AsqdkBVaIj.
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For an effective marketing content strategy, use #CustomerVoice and #CustomerStories. http://t.co/xs2c2mzvUw.
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Unite your departments for a common goal - a great #CustomerExperience. http://t.co/ZvqtfaQZji.
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Frictionless #CX drives sales. Focus on customers' desire and expectation for great service. #CustomerExperience. http://t.co/PLoS3c5q01.
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A great #CustomerExperience means more revenue. But how? And what does is cost when poor #CustomerService happens? http://t.co/d43L3fb0Il.
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