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Ian Baynes Profile
Ian Baynes

@IanBProfound

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Senior Consultant, Profound | Designing Experiences for Consumers of the Future | Commercial Leader & Marketer | Formulating and Executing on game-Changing Busi

Kenilworth
Joined November 2022
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@IanBProfound
Ian Baynes
2 years
This shift in design is impacting society and changing the way we think about cars. As #electriccars continue to gain popularity, it's important for companies to consider the role of design in #customerexperience and how it can influence the success of their product.
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@IanBProfound
Ian Baynes
2 years
Leading innovators are using mixed reality e-commerce to create engaging and personalised experiences for customers. Cloud innovation is driving this trend and transforming the way we shop. #mixedreality #ecommerce #cloudinnovation
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@grok
Grok
8 days
What do you want to know?.
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@IanBProfound
Ian Baynes
2 years
The pandemic accelerated #ecommerce growth, but consumers want the best of both worlds, seamless #CX across online and in-store. This presents exciting opportunities for the future of retail, including the role of #robotics and #AI in enhancing the shopping experience.
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@IanBProfound
Ian Baynes
2 years
Don't underestimate the power of daily interactions in building authentic customer relationships. Make every interaction count! #customerexperience #authenticity
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@IanBProfound
Ian Baynes
2 years
Personalisation now involves delivering a distinctive and meaningful experience for every single customer, not merely sending out personalised messages. To stay competitive, businesses must adapt to the changing personalisation methods.
@profoundworks
Profound
2 years
Personalisation techniques have evolved and personalisation should be thought of as more than just tailoring messaging for individual consumers. #personalisation #customerexperiencedesign #CX
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@IanBProfound
Ian Baynes
2 years
Prioritising frictionless service as the North Star of your organisation is crucial for creating a great customer experience. Achieving seamless service is not easy, but the benefits are worthwhile. #cx #frictionlessservice #continuousimprovement.
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@IanBProfound
Ian Baynes
2 years
Change is never easy, and it's no different when it comes to digital transformation. Resistance to change can be a major roadblock to achieving a successful transformation. It's important to create a culture that embraces change.
@profoundworks
Profound
2 years
Great line: "Although every organisation is unique and has its own starting point, successful transformation requires network and security team collaboration and compromise.". #DigitalTransformation #Innovation #Collaboration #Data #DataSecurity
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@IanBProfound
Ian Baynes
2 years
Leading with experience is crucial for building strong customer relationships and setting your brand apart. Adobe's AI suite is helping brands improve #cx at scale with the right tools and mindset to lead to impactful experience-led growth!
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@IanBProfound
Ian Baynes
2 years
Spot on! The focus of digital transformation should always be on delivering a better cx through innovative solutions and convenient services. Technology is merely a tool to achieve this goal. Let's put the customer first and transform their experience for the better!.
@BlakeMichelleM
Blake Morgan
2 years
Digital transformation isn't just about technology. It's about enhancing the customer experience through innovation and convenience.
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@IanBProfound
Ian Baynes
2 years
Exciting times for the UAE's e-commerce space as it embraces new technology for growth! With 5G networks and Metaverse-enabled platforms, shopping experiences are set to go to the next level. #ecommerce #5G #Metaverse
gulfnews.com
UAE and Middle East ecommerce space expected to have $56b in sales by ‘26
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@IanBProfound
Ian Baynes
2 years
Customer experience analytics isn't just a win for businesses, it's a win for customers too! By creating personalised experiences, organisations can boost satisfaction, reduce complaints, and make customers feel seen and heard. Investing in CX is a win-win!.
@profoundworks
Profound
2 years
This article on customer experience analytics is a must-read for CX leaders who want to understand how their customers are interacting with their brand. #CX
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@IanBProfound
Ian Baynes
2 years
The #customerexperience is being revolutionised by high-tech touchpoints. Focus on frictionless commerce, augmented experiences, and intuitive interactions to improve CX and promote higher satisfaction. Have you implemented these strategies?
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@IanBProfound
Ian Baynes
2 years
Selling across borders can be daunting, but it doesn't have to be! Building respectful relationships within the culture is key. By actively listening to suggestions from your target audience, #ecommerce businesses can achieve international success.
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@IanBProfound
Ian Baynes
2 years
A better future for companies and the environment can be created by combining digital innovation and sustainability. For a more sustainable future, let's embrace a fundamental redesign of systems and procedures.
@profoundworks
Profound
2 years
If you haven't already realised it, technology and data will be the driving forces behind the next wave of transformation in all industries. #FutureofBusiness #Digitalisation #Sustainability
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@IanBProfound
Ian Baynes
2 years
Let your technology enhance your relationship, not set the tone. Creating a compelling #customerexperience requires balancing empathy with technology. Don't fall into the trap of "engineered insincerity" by using automation to simulate!
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@IanBProfound
Ian Baynes
2 years
The rise of #Web3 is opening new doors for experimentation and innovation in the industry. With better infrastructure and a focus on the user experience, we can expect fintech to deliver even greater benefits to customers. #fintechinnovation
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@IanBProfound
Ian Baynes
2 years
Stop focusing on outdoing your competition and be authentically you. By pursuing what truly excites you, you'll create unique customer experiences that no one else can match.
@simonsinek
Simon Sinek
2 years
We achieve more when we chase the dream instead of the competition.
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@IanBProfound
Ian Baynes
2 years
Want to deliver the best customer experience? Find the perfect balance between efficiency and pleasure, personalise without compromising privacy, and create an equal and accessible community experience. #B2Bsales #digitaltransformation #customersuccess
lbbonline.com
Little Black Book, The 5th edition of X Index reveals the 'Hyper Experience' and how brands can use efficiency, pleasure, personalisation, privacy, and community to deliver an exceptional consumer...
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@IanBProfound
Ian Baynes
2 years
Digital transformation isn't just a reactionary measure for companies anymore; it's a necessary step towards thriving in today's world. It's time to embrace the opportunities that technology can bring and revolutionise the way we do business!.
@profoundworks
Profound
2 years
Digital transformation is no longer something that companies do to try and survive a crisis but is something they do to thrive in "normal times". #BusinessStrategy #IT #DigitalTransformation
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@IanBProfound
Ian Baynes
2 years
The trend of increased #subscriptions is booming. Studies show that nearly 50% of weekly online shoppers are open to subscribing to e-commerce websites. Don't miss out on the opportunity to boost your bottom line with recurring revenue. #Ecommerce
cleanlink.com
CleanLink News
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