
Ian Baynes
@IanBProfound
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Senior Consultant, Profound | Designing Experiences for Consumers of the Future | Commercial Leader & Marketer | Formulating and Executing on game-Changing Busi
Kenilworth
Joined November 2022
This shift in design is impacting society and changing the way we think about cars. As #electriccars continue to gain popularity, it's important for companies to consider the role of design in #customerexperience and how it can influence the success of their product.
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Leading innovators are using mixed reality e-commerce to create engaging and personalised experiences for customers. Cloud innovation is driving this trend and transforming the way we shop. #mixedreality #ecommerce #cloudinnovation
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The pandemic accelerated #ecommerce growth, but consumers want the best of both worlds, seamless #CX across online and in-store. This presents exciting opportunities for the future of retail, including the role of #robotics and #AI in enhancing the shopping experience.
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Don't underestimate the power of daily interactions in building authentic customer relationships. Make every interaction count! #customerexperience #authenticity
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Personalisation now involves delivering a distinctive and meaningful experience for every single customer, not merely sending out personalised messages. To stay competitive, businesses must adapt to the changing personalisation methods.
Personalisation techniques have evolved and personalisation should be thought of as more than just tailoring messaging for individual consumers. #personalisation #customerexperiencedesign #CX
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Prioritising frictionless service as the North Star of your organisation is crucial for creating a great customer experience. Achieving seamless service is not easy, but the benefits are worthwhile. #cx #frictionlessservice #continuousimprovement.
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Change is never easy, and it's no different when it comes to digital transformation. Resistance to change can be a major roadblock to achieving a successful transformation. It's important to create a culture that embraces change.
Great line: "Although every organisation is unique and has its own starting point, successful transformation requires network and security team collaboration and compromise.". #DigitalTransformation #Innovation #Collaboration #Data #DataSecurity
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Leading with experience is crucial for building strong customer relationships and setting your brand apart. Adobe's AI suite is helping brands improve #cx at scale with the right tools and mindset to lead to impactful experience-led growth!
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Spot on! The focus of digital transformation should always be on delivering a better cx through innovative solutions and convenient services. Technology is merely a tool to achieve this goal. Let's put the customer first and transform their experience for the better!.
Digital transformation isn't just about technology. It's about enhancing the customer experience through innovation and convenience.
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Exciting times for the UAE's e-commerce space as it embraces new technology for growth! With 5G networks and Metaverse-enabled platforms, shopping experiences are set to go to the next level. #ecommerce #5G #Metaverse
gulfnews.com
UAE and Middle East ecommerce space expected to have $56b in sales by ‘26
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Customer experience analytics isn't just a win for businesses, it's a win for customers too! By creating personalised experiences, organisations can boost satisfaction, reduce complaints, and make customers feel seen and heard. Investing in CX is a win-win!.
This article on customer experience analytics is a must-read for CX leaders who want to understand how their customers are interacting with their brand. #CX
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The #customerexperience is being revolutionised by high-tech touchpoints. Focus on frictionless commerce, augmented experiences, and intuitive interactions to improve CX and promote higher satisfaction. Have you implemented these strategies?
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Selling across borders can be daunting, but it doesn't have to be! Building respectful relationships within the culture is key. By actively listening to suggestions from your target audience, #ecommerce businesses can achieve international success.
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A better future for companies and the environment can be created by combining digital innovation and sustainability. For a more sustainable future, let's embrace a fundamental redesign of systems and procedures.
If you haven't already realised it, technology and data will be the driving forces behind the next wave of transformation in all industries. #FutureofBusiness #Digitalisation #Sustainability
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Let your technology enhance your relationship, not set the tone. Creating a compelling #customerexperience requires balancing empathy with technology. Don't fall into the trap of "engineered insincerity" by using automation to simulate!
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The rise of #Web3 is opening new doors for experimentation and innovation in the industry. With better infrastructure and a focus on the user experience, we can expect fintech to deliver even greater benefits to customers. #fintechinnovation
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Want to deliver the best customer experience? Find the perfect balance between efficiency and pleasure, personalise without compromising privacy, and create an equal and accessible community experience. #B2Bsales #digitaltransformation #customersuccess
lbbonline.com
Little Black Book, The 5th edition of X Index reveals the 'Hyper Experience' and how brands can use efficiency, pleasure, personalisation, privacy, and community to deliver an exceptional consumer...
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Digital transformation isn't just a reactionary measure for companies anymore; it's a necessary step towards thriving in today's world. It's time to embrace the opportunities that technology can bring and revolutionise the way we do business!.
Digital transformation is no longer something that companies do to try and survive a crisis but is something they do to thrive in "normal times". #BusinessStrategy #IT #DigitalTransformation
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The trend of increased #subscriptions is booming. Studies show that nearly 50% of weekly online shoppers are open to subscribing to e-commerce websites. Don't miss out on the opportunity to boost your bottom line with recurring revenue. #Ecommerce
cleanlink.com
CleanLink News
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