@TwitterSafety 1. This study uses slurs as a proxy for prevalence of hate speech, removing those apparently used in non-hateful contexts. Much hate is conveyed without typing common slurs, including veiled/targeted harassment & abuse, images/videos, deliberate misspellings, rarer slurs, & more.

@TwitterSafety 2. A more robust methodology would use machine learning to classify hateful rhetoric that includes some or all of the above.

@TwitterSafety While no method is perfect, blunt approaches oriented entirely around the use of keywords will miss things, and cannot be the sole solution employed by platforms to moderate harmful activity.

@TwitterSafety 3. Details of the methodology have not been released. There is therefore no capacity for independent scrutiny. If Twitter is confident that these findings are robust and that they indicate improvement, they should have no issue in allowing third party assessment.

@TwitterSafety 4. It is important to measure impressions and engagement to understand how far hate is spreading. However this is not the whole story. For example, hate targeted at a single person requires only 1 impression to have impact. This is another way Twitter’s methodology is incomplete.

@TwitterSafety 5. Independent analyses have found that hate speech on Twitter is becoming more prevalent. This is also the felt sense of many on the platform. Most recently, ISD and CASM have shown a sustained doubling in antisemitism using a robust methodology.

@TwitterSafety We are calling on Twitter to release the methodological details of this study for independent assessment, and to resume good-faith engagement with third parties to understand and tackle hate on the platform.

@ISDglobal @TwitterSafety Agree, if @twitter feels the findings are valid then share. It seems many people have left Twitter but those stats would show where if people do not close their accounts (inactive)? Is hate amplified due to decreased members? Racist/hate tweets seem to be at record levels.

@ISDglobal I have reported hundreds of accounts openly posting slurs and threats. To this day they are still very active. Communities full of some of the most vile comments ever seen. I could spend hours reporting them, and still only scratch the surface of how many are contributing.

@ISDglobal @TwitterSafety Yes we definitely need more thorough thought police. That’s what’s missing.

@ISDglobal @TwitterSafety Third party scrutiny? The algorithm is public. Billion party scrutiny.