@vaneorozco21 Hola, me gustaría ayudarte pero para hacerlo debes seguir nuestro portal electrónico y enviarnos un mensaje directo. - Oscar

@Kery_lee @tyra_fleischer I am so sorry to see your disappointment. May we know more details of your concern? Feel free to send us a DM. -Michael

Hi. I am unable to send you a DM. As of current, we do not have any information regarding a new Accelerate promotion since the current one will end on April 30 2018. Updates will be sent as soon as it's available. ^iv

I am so sorry to see this. Should you need further assistance, please reach out to the duty manager as they are in the best position to assist or DM us your complete reservation details so we could follow up. ^mj

@scuddman84 Hi, Sorry to read this. For immediate assist pls alert the mngr on duty or you may DM us your complete booking and contact info so I can follow up. Pls relate to us about your experience. Thanks. ^rr

@ellie_rees15 Hi Ellie! We received your DM but unable to respond. Pls follow us & DM us again or you may call our reservations team at 0800 40 50 60. ^gc

@StevenA63186556 Sorry to hear this. Kindly DM us your booking details as well as the details of your concern for us to follow up. Thanks^oa

@Chris_king_uk we've received your DM. Could you follow us so we could discuss? Thanks. ^mj

@nbwandering Hi! We've received your DM and updated your reservation accordingly. Details sent to your email on file. Thank you ^cn

@dreamsergiu Hello! Sorry to hear this. I have sent you an email allowing you to reset your PIN. Thanks ^oa

@LukeFahringer Hello! We've noticed your tweet. Is there anything we can assist you with? Kindly DM us the details of your concern. ^oa

@Nikieds10 Sorry to hear your dismay about the charges on your stay. I'd like to follow-up. Pls DM us your stay details so we can check ^cn

@ziyi771122 2/2 I apologize that our hotel was unable to grant your request. ^lp

@ziyi771122 1/1 Thanks for your response. Certain restrictions apply to bookings made via third party such as

@ziyi771122 2/2 may have caused you. I strongly suggest you continue to communicate with the hotel directly. ^lp.

@ziyi771122 1/1 I'm sorry to read your post about your booking at the Holiday Inn Express Clarke Quay. My apologize for any inconvenience it.

@dhawkinstx 2/2 and forwarded your concern for their review. ^cn

@dhawkinstx 1/2 I apologize that this continues to persist. Pls reach out to the reception of the hotel for further assist. I have document

@dhawkinstx Sorry to hear your dismay about our restaurant service. Pls alert our Duty Manager for immediate assistance. Thanks ^cn

@judeshops 2/2 everything you've brought to our attention and forwarded them to the appropriate parties for evaluation ^ag