
ICF
@ICF
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We are not a typical consulting firm and our people are not typical consultants. Also @ICFNext.
Headquartered in Reston, VA
Joined July 2009
Customer experience is paramount for utilities who want to build trust and maximize community impact. Learn how an insight-led approach coupled with compelling creative and targeted media strategies can boost program participation.
icf.com
We have unparalleled knowledge of the utility industry and combine that with cutting-edge marketing and media strategy, award-winning creative, data analytics, and deep customer insights.
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As the U.S. faces growing electric demand, nuclear energy's potential comeback is in the spotlight. Read on to learn more about the key factors determining its future.
icf.com
The interplay of economic viability, scalability, federal incentives, fuel, and public acceptance will ultimately determine whether nuclear energy can meet America's growing electricity demand.
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Here's how federal agencies can create AI governance frameworks that are right-sized to the risk, built on proven business practices, and flexible enough to meet emerging needs, without slowing down the pace of progress.
icf.com
Scaling artificial intelligence (AI) successfully demands governance that is adaptive, practical, and evolve alongside the technology itself.
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As all stages of medicine become increasingly genetics-based, higher genetic literacy is more and more important. Here's how we're bringing data and modern tech to the genetic health space.
icf.com
Genetics play a large role in medicine, and agencies need to educate patients on their treatment options. Learn how we’re using AI to boost genetic literacy without sacrificing accuracy.
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Generative AI is here to stay, but leveraging it in an effective way that minimizes risk remains a challenge. Our expert shares experiences from the front lines.
icf.com
With ChatGPT and other generative AI technologies dominating the news, you may wonder if there are applications for your mission programs—or if it's too risky. Here’s a take from the front lines.
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How can a mobile escape room teach people to lower their energy costs through energy efficiency? Check out how we supported PSE&G to drive awareness, engagement, and action in communities across New Jersey.
icf.com
We designed an award-winning mobile escape room that brings energy efficiency to life—driving awareness, engagement, and action in communities across New Jersey.
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Discover how a Digital Services Center can drive your agency's success and transform government operations through customer-centric experiences and digital excellence.
icf.com
Today, a growing number of government agencies are embracing the Digital Services Center (DSC) model as a one-stop shop for all tech matters. Learn about the benefits here.
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A new cohort of business decision makers is on the rise and fueling a digital transformation in B2B marketing and outreach. Our energy marketing experts explore an emerging strategic framework utility commercial and industrial programs should adopt today.
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Learn how utilities can implement ABM to forge deeper relationships and confidently achieve customer satisfaction and program goals
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With appropriate human oversight, generative AI can democratize access to futuristic capabilities. Listen to this episode of Energy in 30 to hear from our experts how GenAI is impacting the energy industry.
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With appropriate human oversight, GenAI can democratize access to futuristic capabilities
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Writing in Energy Central, our expert Justin Mackovyak shares how utilities can adapt to the rapid growth of electricity demand in the U.S. through diverse technologies and fuels as well as customer-focused programs.
energycentral.com
Rapid electricity demand growth, fueled by data centers and industrial development, is already outpacing initial forecasts. This swiftly shifting landscape underscores the urgent need for utilities...
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Forging deeper utility customer relationships is more important than ever. This paper offers best practices for implementing a targeted marketing strategy that will help you deliver a personalized experience for your commercial & industrial customers.
icf.com
How can you create deeper utility customer relationships? Download this paper to learn how to successfully navigate the eight elements of an account-based marketing strategy that will help you...
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On this episode of our podcast, our experts discuss how workforce development and youth human services systems can work together to expand access to high quality jobs for low-income youth through registered apprenticeship programs.
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ICF experts discuss apprenticeships for low-income youth like the Cyber Youth Apprenticeship Initiative, a Dept of Labor program for cybersecurity and IT careers.
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The federal government recently instituted new policies to accelerate critical energy infrastructure development. Here are four lessons we learned from completing the first-ever environmental impact statement for an energy project under the new policies.
icf.com
Four lessons for energy developers regarding ICF's experience guiding the first-ever expedited Environmental Impact Statement (EIS) process
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Explore how account-based marketing transforms the utility sector with tailored outreach, leading to enhanced ROI and deeper customer ties.
icf.com
Explore how account-based marketing (ABM) transforms the utility sector with tailored outreach, leading to enhanced ROI and deeper customer ties.
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Here's how applying a human-centered design strategy can turn data investments into value, lead to better insights & ensure people get the data they need in the way they need it.
icf.com
Insufficient communication between IT leadership and users of data is one of the biggest data strategy challenges. Embracing a human-centered approach could be the solution.
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There are safe ways to harness the benefits of generative AI without the risks. Here's how establishing a sandbox is the key for agencies looking to deploy this technology.
icf.com
How can you take advantage of generative AI without risking your agency's data? The best way is through a secure practice, or sandbox, environment. Here's how.
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Download our survey of 10,000 utility customers to explore in-depth insights into energy customer behaviors and relationships with their utility.
icf.com
Discover key insights from ICF’s 2025 Energy Customer Insights report, based on feedback from 10,000 utility customers. Learn how shifting customer expectations and emerging trends are shaping the...
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What role can AI play in promoting a reliable and resilient electric grid? Read our main takeaways from a roundtable discussion with leaders from the federal government, state and local governments, utilities, and the private sector.
icf.com
AI's potential to optimize energy production, improve grid resilience, and support energy initiatives offers a promising path forward.
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