There are many ways to contact us or keep in touch to hear our news. You can: Sign up to our newsletter: https://t.co/T35UTrdJa6 Contact us via email, phone or online form: https://t.co/yGc3o4k69m View advice for residents: https://t.co/k13dhz5MoC #ukhousing

‘Is there a lack of shame or moral cowardice?’ ‘It’s slum level stuff.’ @TomSwarbrick1 questions Housing Ombudsman Richard Blakeway, as he recalls a child’s bedroom window being boarded up for four years after the landlord failed to take action.

Special investigation report into GreenSquareAccord 📢 Our latest special report into GreenSquareAccord, focuses on complaint handling, repairs, policy and compensation as areas in need for improvement. View the full report: https://t.co/tof2G2WrF2 #ukhousing

We have launched a special investigation report into Wandle Housing association following a maladministration rate of 89%. The report will explore whether complaints are indicative of wider failure within the landlord. https://t.co/SJIf5SsGuM #ukhousing

Leasehold and shared ownership are complex topics. To support our latest Insight report on shared ownership, we have updated our fact sheet on how the Housing Ombudsman can help leaseholders and shared owners. https://t.co/s4KWL9Vrh5 #ukhousing

Our Insight report on shared ownership is out now 📢 It sets out 9 tests for how we may assess shared ownership complaints in future and what we can and cannot do for shared owners, including on issues like defects and the sales process. https://t.co/WYoJJgHRcw #ukhousing

Landlords highlighted in our learning from severe maladministration report include: - Kensington and Chelsea Council - Lambeth Council - Moat Homes - Notting Hill Genesis - Orbit Group - Peabody - Southwark Council - Wandle https://t.co/z9mSVgVTXp #ukhousing #LocalGov

Have your say with our latest Call for Evidence 📢 We are seeking insights about common issues relating to housing maintenance. We want to hear from any residents affected. You have until Friday 25 October 2024 to take part. https://t.co/WjvBwYDrp4 #ukhousing #RepairingTrust

Last few spaces left for this year's Member Responsible for Complaints conference. This free event will take place in Central Manchester on 7 November 2024. If you are a Member Responsible for Complaints for a social housing landlord, register now: https://t.co/j0dFKLQMty

New podcast from the Centre for Learning 🎧 In this episode, we talk about the new powers we have gained to issue Wider Orders under the Social Housing Regulation Act. We explore how our wider orders help prevent repeated service failure. Listen now: https://t.co/QpzpCvDiC6

Today the Grenfell Tower Inquiry Panel released its Phase 2 report. The Housing Ombudsman has issued a statement in relation to the report, saying it is clear residents’ complaints were dismissed and devalued. Read more: https://t.co/TglVnL4gVP #ukhousing #GrenfellInquiry

Limited spaces left for this year's Member Responsible for Complaints conference. This free event will take place in Central Manchester on 7 November 2024. If you are a Member Responsible for Complaints for a social housing landlord, register now: https://t.co/j0dFKLQMty

FINAL WORKSHOP: Attitudes, respect and rights for case handlers 📢 12 September 2024 at 2pm This workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights and the its recommendations. https://t.co/gvjvetrzLZ #ukhousing

An independent review by the Housing Ombudsman has made 31 recommendations for Peabody to improve services. The review, called a wider order, requires landlords to take steps to prevent future service failure by improving its policy or practice. Read more: https://t.co/Rt9P4MGv2k

New FREE virtual workshop hosted by the Centre for Learning on noise complaints 📢 When: Thursday 5 September at 10am Where: Online Find out more about this opportunity for landlords and other housing professionals: https://t.co/wctL0pgNfv #ukhousing

Have your say with our latest Call for Evidence 📢 We are seeking insights about common issues relating to housing maintenance. We want to hear from any residents affected. You have until Friday 25 October 2024 to take part. https://t.co/WjvBwYDrp4 #ukhousing #RepairingTrust

NEW eLearning: Spotlight report on noise complaints💡 This eLearning shares the results and recommendations of our Spotlight report on noise and the subsequent follow up report. Create an account in the Learning Hub to access this course: https://t.co/1c76PbmPyL #ukhousing

Do you know who can use the Housing Ombudsman Service? We have updated the information online. Discover our guidance for social housing residents that explains who the Ombudsman can consider complaints from. https://t.co/aoSHQEmEdc #ukhousing

Landlords in this report: - Accent Housing - Camden Council - Clarion - Guinness Partnership - Haringey Council - Hammersmith and Fulham Council - L&Q - Lambeth Council - Lewisham Council - Metropolitan Thames Valley - Notting Hill Genesis - Stroud Council - Tower Hamlets Council

Following the Ombudsman's open letter to Chief Executives on the issue, we have released our learning from severe maladministration report looking at how landlords responded to windows-related complaints. https://t.co/JW6KKszT6y #ukhousing