From 61% to 77% CSAT in months. 📈. @Zegocover a $1B+ UK insurtech, with 150K customers deployed Alex—their AI agent that handles unlimited 24/7 conversations across channels.

@Zegocover Read the full story:

@Zegocover Some results:. CSAT: 61% → 77% 🤝.Customers call Alex the "best human" rep 🦾.Call volume: -25% 📲.Self-service claims: 37% → 50% 🖱️.60% resolution rate (targeting 90%) 🎉.

“You were so helpful, I actually thought you were a person.”. Real feedback on Otto, our AI agent. It’s why we’ve partnered with @AnthropicAI. Claude helps us build authentic conversations users love. Check out the latest case study:

🚀 We’ve rebranded! 🎉 . Our AI learns from raw human support and builds layered understanding to handle the most complex, high-stakes customer support challenges safely. Our new brand takes the same approach - drawing inspiration from convolutional networks, finding clarity

We're hiring a Customer Strategy Lead to join our team working with cutting-edge AI technology that's reshaping how businesses operate. Over the next decade, every company will need to embrace AI to stay competitive, and this role puts you right at the heart of that.

What we've learned from working with so many incredible customers is that the best support comes from teams who obsess over their users. When we partner with companies that share that drive, it’s amazing what we can accomplish together.

It’s a little reminder of the difference we’re making and there is nothing more motivating than seeing those conversations. At Gradient Labs, it’s not just about making support teams more efficient (though that’s a big win too). It’s about creating an experience where users feel.

There’s something special about watching it truly understand what a customer needs, offer help in a natural, personal way, and get things resolved smoothly. We have an internal channel where we share those moments that stand out when the AI gets a “thanks!” or a “you’ve been sooo.

♥️ One of the most rewarding parts of building Gradient Labs is seeing the impact our AI agent has when it’s out there solving problems like a top-performing human.

📊 If you’re in the Fintech space (or even if you’re not!) and want an AI solution tailored to your needs, reach out to us!.

✅ Optimised Escalations. We’ve focused on protecting human agents by automating repetitive tasks and escalating only when it truly makes sense, reducing wait times for customers with urgent needs. Interestingly, some of our customers have even surprised us by choosing to let the.

✅ Trustworthy Responses. Our AI agent is solidly grounded in the company’s knowledge, ensuring every answer is accurate (think no hallucinations) and compliant.

✅ Not A Blackbox. Our solution offers granular control over the agent’s behaviour. Companies can switch different topics on or off and directly route queries to a specific team's inbox if needed. This level of transparency ensures the AI works exactly how you want it to.

✅ Customisable Guardrails. Our customers can adjust the AI agent to match their unique risk tolerance and regulatory requirements. For example, deciding if our AI agent should hand off to a human agent when it detects a potential complaint or vulnerability.

What makes our AI agent uniquely placed to work seamlessly in a fintech environment? 🧵👇.

At Gradient Labs most of us come from Fintech backgrounds, where protecting customers and minimising risk is a non-negotiable. We’ve taken those lessons to heart in building an AI solution that’s uniquely suited to Fintech (though it works just as well for others). .

From there it’s all about refining and optimising where we'll support your team to achieve incredible results with minimal effort. What’s your biggest concern about adopting an AI agent? Would love to hear your thoughts! 💭.

"Will it actually work for complex issues?". Yes! We’ve seen deflection rates of up to 60% overnight. The AI starts strong, with high resolution rates right away, and only gets better as it collaborates and integrates further with your team.

"How can we test and trust the AI agent?". You can test the AI’s responses right in our app before it ever interacts with a real customer. Plus, we can roll it out gradually to specific channels or a percentage of customers so you’re always in control.