Gary-Yau Chan
@GaryYauChan
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Founder @ https://t.co/E5wAebvMEA | Product & Growth Expert | #PLG Enthusiast | Pizza 🍕 lover | Serving #NYC #SF #LA #Chicago #HK | Blog https://t.co/vZn5DtMB41
Sacramento, CA
Joined January 2012
To beginning entrepreneurs experiencing imposter syndrome: There is no secret committee that anoints you a Successful Business Person. Your customers vote on that with their dollars, with every transaction. As long as they’re voting for you, keeping chopping wood.
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#buildinpublic adding statline to why you are building your startup how many % of people would be impacted by solution? is it juicy stats that make the audience and listener perk up? here I practice why we are building #clarityinbox hope the stats spice up our founder story
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With GMass, the answer to all three is yes. That’s why, for over a 10 years!, end-users have been going to their managers and saying: "Hey boss, can we upgrade so we can send more emails?" True bottoms up adoption for almost a decade. PLG for the win. https://t.co/zz6K95ls9g
growthwithgary.com
How GMass, a Gmail-integrated mass email and mail merge tool, uses product-led growth with frictionless onboarding, a viral 'power user' loop, and seamless Google Sheets integration to drive $8.6M+...
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Have you used GMass? It just works. Thats it. Very low learning curve. For most workers, the questions are simple: Does it send personalized emails? Is it affordable? Can I try it before asking my boss to buy?
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How companies measure retention! The minimalist vs. the analyst #productmanagement #reforge
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#buildinpublic Use this ChatGPT prompt to Handle Sales Objection Use this chatgpt prompt "here i am going to paste "not interested" into here, and you help me tackle it" Jiu Jitsu why people say not interested, and go deeper practice how to handle these as #founderledsales
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=== In this, I am also learning how to make my messaging more clear, and anticipate FAQ / objections. #founderledsales
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"Totally makes sense. Curious — do you know how much time your team spends on inbox management each week? Most founders I talk to are surprised when they realize it’s 10–20 hours of payroll. That’s where ClarityInbox usually pays for itself."
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show — that’s when ClarityInbox shines. 4. Example Responses
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3. Angles you can test Team efficiency: Show how their team spends less time, so they can handle more without extra headcount. Founder benefit: Even if team handles it, they still miss VIPs / deals / intros → risk still exists. Future-proof: When volume scales, the cracks
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Blind spot: even if the team does it, it still costs time, payroll, and mistakes. Opportunity: you can reframe ClarityInbox as a force multiplier for their team, not just the founder.
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Dismissal: “So no need for now.” Polite but final-sounding: They think you’re solving a problem they personally don’t feel. 2. What’s underneath They assume “if my team is handling it, it’s solved.”
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Go ahead and drop one in. Gary: "Hi Gary Thanks for your message. I have a team that takes care of Inbound Leads and Follow-up. So no need for now" ChatGPT: 1. What they’re really saying Delegated pain: “I don’t deal with the inbox — my team does.”.
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ChatGPT: Got it — paste the exact “not interested” response you’ve been getting, and I���ll help you break it down into: Why they might actually be saying it (the underlying objection). How to reframe it so you can keep the door open. Sample reply lines you can test..
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Jiu Jitsu and handle all forms of Sales Rejections 🤚 🙅🏻 Create a ChatGPT thread <I assume your ChatGPT knows your business pretty well by now.> Here's the prompt I gave it: 👉🏽 "Here I am going to paste "not interested" into here, and you help me tackle it"
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3) Once users bring in teammates, the motion shifts from individuals to business accounts... where the bottom up revenue expansion happens. Solid example of PLG mechanics around trust, integrations, and team growth → mid market and team plan enterprise sales.
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2) The free plan isn’t the endgame... it’s a Trojan horse to get adoption, integrate into existing workflows (Asana, HubSpot, Google Calendar, etc.), and make the product sticky!!!
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Did you know Reclaim AI, a company recently acquired by Dropbox last year? Their product led growth freemium strategy is worth studying: 1) They reassure free users with strong messaging like “we don’t train AI on your data”, which helps eliminate security/creepiness risks
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#buildinpublic Update your CRM it sucks, and time consuming But part of the responsbility is signing up for #FounderLedSales and following up with your customers I am building a tool to help you follow-up if you have a way to update CRM easily, msg me
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