GamersNexus
@GamersNexus
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Leading authority in computer hardware reviews: / email support @gamersnexus .net for GN store assistance!
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EVGA terminates relationship with NVIDIA, ceases all video card manufacturing on grounds of disrespectful treatment, among other things. Employees told they will be 'taken care of,' but we don't see how all those jobs will persist ad infinitum:
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We decided to book a flight to California to visit Newegg this week. We have informed
@Newegg
that we will be arriving at their doorstep with cameras and that this is the company's opportunity to have a discussion.
We're just letting you all know in case they put PR spin out.
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Newegg didn't help us when we called them for support. We posted a video and, like magic, Newegg starts spam calling us.
Sorry,
@Newegg
. You get the same treatment we did. Our "phone reps" are busy. Email us & we'll get back to it if we feel like it, just like your policy.
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I don't think I've ever in my career seen a company get steamrolled in reviews as unanimously and gruesomely as what just happened to NVIDIA. Every single review title and thumb I've seen thus far has been brutal.
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Linus responded:
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The best comment today so far -- a viewer threatening to buy a 4060 Ti 16GB
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@HardwareUnboxed
Not OK for them to say anything like that. The specific "should your editorial direction change" is a huge cross over a big red line.
We only have like 4 RT benchmarks in our suite and give it about 2 minutes in our reviews because it's not widespread enough yet, so agree w/yours
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Just ordered a $6000 pre-built. Credit card company will call any second now. "Sir, we understand these aren't fraudulent. We're just worried about why you keep doing this to yourself."
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Thanks to Corsair for addressing this and apologizing. Apology accepted on our end and we're happy to just move forward.
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after seeing customer complaints and receiving insider emails this past week, we have decided it is best to take our questions to their doorstep. Thank you to our Patreon and GN Store supporters for making this type of journalism possible.
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.
@Newegg
screwed us out of $500 in one of the shadiest ways possible and I don't think the company realizes that it rolled a natural 1 and landed on us. This appears to be a convenient scheme to deny RMAs and keep returned products and money. Literal theft. We tried being nice--
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⏬People who sell cases that catch on fire
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"GPU market lowest sales in a decade" -- I wonder if the highest sales of all time for the last 2 years, most people having one now, and the absolutely insane and insulting prices have anything to do with it
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Newegg was not a part of this decision. We will be there whether or not they show up to the meeting -- but we're flying across the country and will make it on time, so we hope they come out of their front doors.
We will afford Newegg the opportunity to explain itself, but [...]
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Newegg appears to be hiding tweet replies (to its tweets) containing links to our video.
@Newegg
, you're making it so much worse by hiding tweet replies about this!
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I have something else to say about NVIDIA's latest decision to shoot both its feet: They've now made it so that any reviewers covering RT will become subject to scrutiny from untrusting viewers who will suspect subversion by the company.
Shortsighted self-own from NVIDIA.
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About the
@TeamYouTube
issues yesterday -- so, despite being in a thread with 4 YouTube employees, we've learned it was actually a GN viewer who works at Google (not YouTube) who got our video fixed via internal pings.
The YouTube staff we spoke with never did anything.
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Cat Angels sent us this email thanking the community (
@LinusTech
&
@JayzTwoCents
for donations from LTT's stream, + what viewers gave after, + the BLD auction). We wanted to share it with you all -- as a smaller charity, they really notice this stuff. Bonus cat photos from them!
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The amount of emails we're receiving from viewers saying "Newegg Scammed Me Too" is disturbing. Had no idea it was this widespread. Seems to all be similar issues.
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5 minutes after publishing the video about us fixing a PC from a house fire and the edgelord a-hole award is already claimed. Sorry, participants - the contest is over!
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Surgery done. I now literally have mesh installed in my body to patch an old injury. Told them to use one with good airflow. Back doing emails & scripts now, but probably can't film til the 10th or so, so you'll be seeing some older content go live for the next two days. ^SB
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A viewer alerted us to a company scamming people with YouTube ads by using our image, our name, etc. to advertise what they claim to be prebuilt gaming PCs. They even use our company name for the ad. IT'S NOT US.
@TeamYouTube
please remove these
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"Steve OWES it to viewers to test all the Cyberpunk performance mods in these videos"
No, Steve has 3 holes in his abdomen from a surgery a few days ago. Trying to keep up, but there's too much right now. We appreciate the interest in seeing every angle tested-it's not realistic
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You've probably noticed I only wear T-shirts in videos. That's because I never learned how to Ti a Ti.
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I want to note also that ASUS emailed us - unprompted - and asked to fly out this week to meet with us about the issues. We told them we'd be down for it but that we'd have to record the conversation. They haven't replied to us for 5 days. So... ASUS had a chance to correct this.
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We don't care about how our review hurts the "feelings" of a company with a market cap of $251,560,000,000. If the engineers are sad about my review, they can go talk to management and try to fix the problem properly. Getting upset at a reviewer isn't going to fix Intel.
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I've been replying to emails from former Artesian Builds staff for the last few hours and trying to put people in contact with potential new employers in the industry. It is insane how many people were affected by this. For context: Newegg, with a few thousand employees, only--
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we even validated it 4 times
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Next video, we're talking about DLSS. Special thanks to
@NVIDIAGeForce
for making it seem like this is happening every time we do! cc
@HardwareUnboxed
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We met with Newegg on Thursday. We have mixed feelings on the meeting overall, but the executive team we met with did take a lot of notes. This is a great step and was one of our requests we brought on behalf of the community comments -- so they did listen. More to come.
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Played a game under an unrelated alias for a bit and someone in chat asked if anyone had experience with overclocking GPUs. Tried to offer help. Someone else in chat said "don't listen to him, go watch gamersnexus on youtube or something instead"
Me: "never heard of them"
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hahahahaha.
We're happy if AdSense even covers staff wages -- and it often doesn't. To test new CPUs and rerun multiple other CPUs alongside it, for instance, just took 2 of our team members 40hr week each (80), a writer ~40 hrs, editors TBD, and mine still tallying up.
The
@YouTube
channel cleanse is underway. This year, any channel which bypasses YouTube ads and does in video ads gets unsubscribed from and blocked.
Creators get paid handsomely from
#youtubepremium
be me just watching at a large monthly cost to me.
Ongoing block list 👇
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We have been able to reproduce a catastrophic failure resulting in the motherboard self-immolating while we were running external current logging, thermography, and direct VSOC leads to a DMM. The issue involves incompetence on many levels. Video script being finalized now.
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First time, I think, that we've ever exceeded 10M views in a 30-day period. Thanks everyone for enabling us to do what we love doing as independent media specialized in technical testing. Immediate expansion plans include researching thermal chambers, among other new tools.
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FYI: Cyberpunk currently has DRM that is only active for reviewers and is known to reduce performance. Will not be active on launch day, therefore any testing published today will not accurately reflect launch performance. CDPR warned us of this, so we are waiting for launch day.
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If you have had a return, refund, or RMA issue with Newegg that you feel is similar to the story we posted, please email it to egg
@gamersnexus
.net with as much documentation as you have available (receipt/invoice, photos of the product or damage if relevant, chat support logs,etc
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The Algorithm works in mysterious ways with its recommendations. 12 years on and this gets sent to the home page!
@LinusTech
@linusgsebastian
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That Newegg story about the weights in a 4090 box was legitimate btw. We have an update in the next HW News.
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Wow. I remember when people made belittling statements about my work when we had low subs/views. People who put their life and soul into a passion don't ever forget that. Ever. I still remember them. "Let's see if you have any redeeming qualities" - wtf, Artesian? Why so hurtful?
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Good job, NVIDIA. You've successfully changed the conversation to be about rasterization. The company truly does specialize in "artificial intelligence."
Streissand Effect comes to mind.
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Intel is currently showing benchmarks from Crysis Remastered to tell us how well it can run games that were originally built in 2007 and rebranded a decade later, kind of like its architecture
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Check Kyle out! He's actual famous now. Awesome to see someone in our community get recognized like that!
Henry Cavill gave me a shoutout on
@colbertlateshow
last night!? I'm straight shook😭
Such an honor to help Superman & The Witcher himself build his gaming PC💙
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Artesian: "We are open to investment"
Yikes
We are sad to announce that, effective now, we are freezing/suspending all activities. Ongoing is analysis by outside counsel for reorg. to ensure fair treatment of clients, creditors, and employees. We expect more info by month's end.
We are open to assistance/investment.
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No reason to take shots at console players. They're perfectly valid devices and very accessible.
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Today is another great lesson in why AMD needs to shut its mouth when it has a product that's actually competitive. If the company would stop throwing rocks at NVIDIA over things it, too, is susceptible to, it wouldn't look so bad when it faces the same availability problems.
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Good, but skeptical of how genuine NVIDIA is in its apology.
BIG NEWS
I just received an email from Nvidia apologizing for the previous email & they've now walked everything back.
This thing has been a roller coaster ride over the past few days. I’d like to thank everyone who supported us, obviously a huge thank you to
@linusgsebastian
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Comment: "liquid nitrogen overclocking is a waste of rare resources"
no one tell them
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We might have to get the shovel out for a video this coming week.
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Won't be the last you hear of this. We'll let HUB start since it's their story, but they have our full support. Implying the demand for a "change" in "editorial direction" is way over the line. This makes NVIDIA look weak. This isn't necessary if the product is good.
Nvidia have officially decided to ban us from receiving GeForce Founders Edition GPU review samples
Their reasoning is that we are focusing on rasterization instead of ray tracing.
They have said they will revisit this "should your editorial direction change".
More to come
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I laughed pretty hard when they said they were going to use mesh and I'm not sure they understood why. But it seems the prophecy is fulfilled. I am slowly becoming a computer case. Next I will add RGB LED strips everywhere and tempered glass.
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I live in Motherboard, but have a vacation home in Keyboard.
Good website, Gigabyte.
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While we appreciate all of the coverage of the Gigabyte issue from mainstream technical outlets and media outlets, we would greatly appreciate it if everyone could stop stripping our watermark from the footage of the exploding PSU to make their own gifs or header images. Thanks.
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Did you know that NVIDIA is so incompetent that it actually pays a company to transcribe YouTube videos, even though YouTube itself has a free transcript of all these review videos available on the video page?
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Once again, we are seeing a frightening amount of stories from customers of
@Newegg
about very similar things happening to them - many with support chat logs and receipts to prove it. Hopefully the company improves instead of just getting better at removing RMA evidence.
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GPUs have become like "Whose Line Is It, Anyway?" - the prices are made up and the specs don't matter
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Met someone today who had photographic evidence of an RTX 3070 in their computer. Needless to say, the person has been apprehended by the appropriate anti-witch authorities for performing dark summoning magic.
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WARNING:
@Dell
is back to scamming people out of $10/mo by making it look like you're getting coverage 'free,' but including fine print. They stopped this after our last complaint and removed it, but it seems to be back. Super shady, Dell. We could respect leaving it, not this
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Our first time in a
@microcenter
was a blast. Had a lot of fun here! We just showed up unannounced to cool-down after our Newegg interview (that was a high tension day for me and Andrew). Check it out here:
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Dear reddit - thanks for never giving us credit on the objective headlines, but being quick to jump on the ones where we know they need the extra kick!
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Steam Deck content is complete and that means I can leave the office for the first time in two days. Excited to publish the research!
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Wanted to bring attention to what
@ARCTIChannel
is doing. Manufacturers will occasionally send us a water bottle or sweater or something in December, often unannounced. Arctic is making donations in the name of media partners to Help 4 Kids to fund backpack purchases. 1/2
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The amount of data for our Steam Deck hardware review is ludicrous.
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Hey Private Internet Access
@buyvpnservice
, will you please stop spamming us into oblivion? We already asked privately nicely and were told you'd stop, but you haven't. I have to wonder if this is how you treat customers. We don't want anything to do with your product. 1/2
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@LinusTech
Swan had to go. Any CEO who doesn't understand what a benchmark is shouldn't be running a silicon company.
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The former Artesian employee who had her money taken back by the CEO (or money manager) has informed us that PayPal is now sending debt collectors after the $4700 USD that he clawed back when claiming the charge -- payment for work completed -- was unfamiliar.
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We've been very busy this past week but will begin posting regularly again soon. Thanks for your patience while we deploy the next stage of GN. Here's a photo of one of the things we had to work on. Anyone want to guess what this huge thing is?
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"I can't wait for gamers to get their hands on those new GPUs" - oof
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This is great to see and is an awesome response. I'll note that we've also received an email from the CTO, who took full responsibility, didn't throw anyone under the bus, and seems motivated to overhaul their operating procedures and processes. Excited to check back in on them!
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We had a lot of fun meeting with the former employees of Artesian Builds East Coast today. It's a really great group of people and tragic how the CEO let them all down, but we're confident they will land on their feet with the skillset and bond they all have. We will likely--
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We're setting up a custom PC for a metal band. Anyone know that band?
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We bought a motherboard, never opened it (not even from the UPS box), & sent it back because we didn't need it anymore when it got here. I offered to pay a restocking fee, no worries. Newegg claims it has "thermal paste on the socket"=no refund.
We never opened the board. Oops!
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People like this truly have no idea what goes into reviews, especially with real staff (YT isn't just a hobby now) getting paid real wages, using real equipment, real electricity, a real building. We insert a 30-second ad in our 30-minute videos, I guess I'm saying: Deal with it.
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We're not covering the Amazon video card thing because I'm trying to not live in my office 24/7 for once and have been planning to go biking for a few days. I'm now seeing dumbass reddit comments where they accuse us of "covering" for EVGA. I'd really appreciate it if you guys2/4
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Our apologies. We'll only measure things in furlongs and leagues from now on.
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GN asking questions:
Asus: attempts to throw AMD under the bus
Also ASUS: trips over own deceit while trying to throw AMD under bus and accidentally throws itself under the bus
GN: is the bus
Still putting the videos together, but there's been a lot of progress.
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“I can’t wait to go forward 20 years and see what RTX started. Homes will have holodecks. We will beam ourselves through time and space.”
Steve: "Will we still be reviewing cases with no airflow?"
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