Companies seem to still be determining what respective value remote versus in-person work offer to their organization.  Where any given organization lands on this issue depends on a number of...

By Pamela J. Gallagher The modern healthcare industry is dependent on data. The steady improvement of how data is collected and analyzed has allowed us to make great strides in providing quality care...

By Pamela J. Gallagher After the tumultuous events of the past several years, I’ve noticed in my conversations with others that there no longer seems to be much middle ground on the issues of our...

By Pamela J. Gallagher I have been very fortunate with the bosses I’ve had over the years. On the whole, they have been people I respect and have been able to learn from. Who you work with—and for...

By Pamela J. Gallagher Once, I was headed to a meeting where my team was in charge of providing dessert. On the way, I passed a bakery with a large chocolate cake in the window that was on sale. When...

By Pamela J. Gallagher During a recent conversation with a colleague who used to serve in the military, we discussed the instability of the past several years and how best to find a way forward. I...

By Pamela J. Gallagher When you are hired into a position after someone has left the organization, my advice is this: Don’t speak ill of the departed! You may not find things in good order, or the...

By Pamela J. Gallagher In the midst of the Great Resignation, staffing is complete chaos. Across industries, organizations are rushing to fill vacancies so that customer service (and profits) don’t...

By Pamela J. Gallagher In my decades of leadership in healthcare, I have learned the hard way that not every person with a “C” in their title or who has been appointed to a board of directors...

By Pamela J. Gallagher Everywhere I see headlines about “The Great Resignation.” Many are pontificating about why people are leaving jobs or about unemployed individuals’ motivations for choosing to...

By Pamela J. Gallagher It’s been 18 months since COVID-19 changed everything, and I am exhausted. We have endured tremendous loss as a society: loss of life, finances, jobs, routines, community…and...

By Pamela J. Gallagher Healthcare organizations spend tens of millions on sophisticated data collection and storage, yet it is hard to define what data is worth to an organization. What is its true...

By Pamela J. Gallagher For organizations and their leaders, the past year has been one of upheaval, intense challenges, and new opportunities. The word resilience has been on the tip of every...

By Pamela J. Gallagher The need for strong leadership in the healthcare industry has come into stark relief during the pandemic. Good leaders shined, while organizations whose executives were only...

By Pamela J. Gallagher At the beginning of the COVID-19 pandemic, many healthcare professionals were making predictions about telehealth’s effectiveness and the possibility of its post-pandemic...

By Pamela J. Gallagher Hospitals and health systems have spent the past decade responding to patient and government demands for increased price transparency, and the demand only continues. While the...

By Pamela J. Gallagher Patients have been begging for affordability for decades, and the healthcare industry’s reluctance to innovate and adapt to patient demands has left a door open for retailers...

By Pamela J. Gallagher In recent decades, many companies have adopted the maxim, “Do what you do best, and outsource the rest.” From the ability to focus on the core of their business to gaining...

By Pamela J. Gallagher Hiring an interim executive has long been thought of as a band-aid solution on the heels of an unexpected resignation or a way to give a potential new leader a trial run before...

By Pamela J. Gallagher In 2019, emergency departments (ED) across the U.S. saw an average of 2.1 million patients per week , according to the Centers for Disease Control and Prevention (CDC). Over...