🎉 Welcome aboard dear Partner!. We are happy to announce our new GLPI Network Silver Partner — Brazil: Service IT 🇧🇷. 🌐 Website: Blog post: 👉🏻 Become a GLPI partner:

This partnership paves the way for ambitious digital transformation projects, delivering robust and sustainable IT management solutions for Brazilian companies. Read the full blogpost here:

Two days of intensive collaboration, meetings with key local economic players, and success stories with leaders like Grupo MM and Prestes Construtora.

🚀 Driving ITSM Innovation in Brazil!. Teclib’ strengthens its strategic partnership with @plsssolucoes in Ponta Grossa (PR), fueling the local open source ecosystem around GLPI.

✔️ There’s even a dedicated article in the developer documentation called “Upgrade to GLPI 11”, to guide you step by step. #GLPI11 #GLPI11TheNextLevel #Plugin #Simfony.

✔️ GLPI 11 includes a backward compatibility layer, so most plugins only need minimal changes to remain functional. ✔️ But if you want to modernize your codebase, Symfony is now fully integrated, making it easier to write cleaner, and more powerful plugins.

GLPI 11 brings big improvements under the hood — especially with the integration of the Symfony framework. But change doesn’t have to mean disruption. Developers want clarity: How much do I really need to update?.

GLPI 11: The Next Level EP23 — Will there be any significant changes in plugin development with the new simfony framework in GLPI 11?. Plugin developers might be worried about major changes in GLPI 11. Will everything break? Will I need to rewrite my code?

🎉 Welcome aboard dear Partner!. We are happy to announce our new GLPI Network Silver Partner — France: Antares IT 🇫🇷. 🌐 Website: Blog post: 🚀 Want to become a GLPI partner?

🇨🇴 GLPI will be at ANDICOM 2025 in Cartagena, Colombia with our Gold Partner @imagunet . 📅 September 3–5, 2025. 📍 Complejo Las Américas – Cartagena de Indias. 🔗 Learn more about the event: #ANDICOM2025 #GLPI

🎉 Welcome aboard dear Partner!. We are happy to announce our new GLPI Network Silver Partner — Canada: Techblue 🇨🇦. 🌐 Website: Blogpost: 🚀 Become a GLPI partner:

RT @OSXP_Paris: 🌟 NOUVEAU SPONSOR GOLD — Bienvenue à GLPI !.Le salon Open Source Expérience 2025 est fier d’annoncer l’arrivée de GLPI parm….

📺 Watch now and let #GLPI work for you!.

Related content.Calendars Are One of The Most Important Features in GLPI - Understand SLA in GLPI - Stop Wasting Time! Automate SLA Assignment in GLPI Fast -

With Escalation Levels in GLPI, your team can focus on top priority tickets, and let the tool do the complex parts of organizing all of these queues.

Be it, by adding new people to a ticket when half the due time is done, be it to remind assigned technicians that the ticket still needs some attention, or changing a ticket's priority.

That's where Escalation Levels for Time to Own, and to Resolve, will set the pace of your support team.

SLAs are tools that service teams and clients use to agree with quality levels of services. At the same time, SLAs are like living things. Once an SLA starts running, new actions might need and certainly will need – to be performed in order to service requirements are fulfilled.

If you’re not subscribed yet, don’t wait subscribe now! Happy reading! 🤩. #GLPI #GLPIInsights #Newsletter.

🚀 Plus, don’t miss our mini-article, "Why are more and more companies moving to cloud-based ITSM?" and finally, let's get ready for the upcoming events!. This newsletter is available in English, French, Portuguese, and Spanish, and is published on the last Friday of each month.