FrontDesk
@FrontDeskHQ
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The all in one support app • https://t.co/geUbiLVROP
Joined May 2025
- customer support (just use FrontDesk)
things you should never make on your own: - analytics (just use databuddy) - auth (use better-auth) - framework (theres 2 billion, plz dont add another) this applies to anyone making a new service / product.
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Read the full changelog here: https://t.co/EHcI8JidNr
tryfrontdesk.app
The all in one customer support platform. Making good customer support extremely easy.
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Threads now track status changes as updates. Every time a thread moves from open to in progress, or gets resolved, it's logged and visible to everyone. No more wondering what happened or when, the timeline tells the story
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We also added Labels. Create custom labels in your workspace settings, assign them to threads, and filter your inbox to focus on what matters. Labels show up everywhere: thread lists, thread details, and the properties sidebar
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Conversations are now two-way. Customers can reply to threads directly from the portal, keeping the entire discussion in one place. Every reply syncs instantly with your FrontDesk inbox and any connected integrations like Discord
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Creating threads is now built-in. Customers can start a new conversation directly from the portal. No more sending users to external channels just to ask for help
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↦ Introducing the new support portal The public support portal just got a major upgrade. What used to be a simple thread viewer is now a full support experience. Customers can create new conversations, reply to existing ones, and track everything in a redesigned interface
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Cyber Monday deal! https://t.co/sqhL8w4Bec 100% free during beta you give us constant feedback!
tryfrontdesk.app
The all in one customer support platform. Making good customer support extremely easy.
Black Friday deal! https://t.co/YnyHqNiocI 100% free.
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come talk to our team
might seem small, but we have the first person that joined @FrontDeskHQ discord server without being personally invited here's an invite you wanna join too ⤵︎
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agreed! and we are here to help you achieve that
Support tickets should eventually converge to only product defects, incidents, or prompts over time
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the OSS alternatives wave is so back
so opencut is back, nimbus is back, guess it's only appropriate for me to announce early: Analog is back i never really stopped, but due to personal circumstances it slowed down excited to get back and show some amazing AI features i've been working on
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frontdesk is open source btw
polar is open source btw
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look who has a new face 👀
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is this your first impression of me?
↦ details closeup - onboarding flow the user can join organizations they were already invited to and also create a new one
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we've secured our spot, go get your's because they are running out quickly
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what do you think about @FrontDeskHQ organization invitation email?
it’s time to send some emails
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