Frogfoot Customer Service
@FrogfootSupport
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This is the official Twitter page of Frogfoot's Customer Service team. Feel free to contact us here for customer support. #FrogfootCustomerService
South Africa
Joined August 2021
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Heads up
We are experiencing an outage in some areas in Cape Town, the relevant teams are already investigating the cause.
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@ShivenGoberdan
Hi, please note that we are expecting another update by 20:00, I will keep you updated. My apologies for the inconvenience.
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@ShivenGoberdan
@VoxTelecom
@VoxTalk2Us
Good morning, kindly note that an outage has been logged.
Frogfoot Notice: Outage | DBN | Durban South Coast | Down| Customers may experience problems with intermittent connectivity. Kindly note that the Engineers are attending. | Logged to vendor
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@LawApha
Hi . Please inbox us the account holder details - full name, physical address, FRG & cell number for our team to investigate the matter.
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@Hogan_Jono
@webafrica
Hi Jonathan, We would like to inform you that the outage which you were part of has now been resolved and your services should be restored.
However if you are still experiencing any issues please do not hesitate to reach out to us so that we may offer further assistance.
You...
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Outage Update | NLD | Amanzimtoti <<>> Adva Port Shepstone via ADVA NLD 6 |Requested an update from the Vendor| Fiber team along with Civil team reached at site and are working towards resolution.
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Outage Update| CPT | Regional | Change Overrun [FRG2112766]Additional impact was detected during troubleshooting adn teams are still investigating
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Outage Update: Outage | DBN | Verulam | Down - There is a fibre Disconnect at 12KM and 16KM. The technicians are trying to find spare fibres to divert the faulty location
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Outage Resolved: JHB | Protea Glen | Down | Team replaced shelf with all of the equipment. Services restored.
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@PlotNot44440
Hi Lost, We would like to inform you that the outage which you were part of has now been resolved and your services should be restored.
However if you are still experiencing any issues please do not hesitate to reach out to us so that we may offer further assistance.
You can...
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New Outage | JHB | Fairlands | Down| Logged to layer one vendor.
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Frogfoot Notice: Outage | DBN | Durban South Coast | Down| Customers may experience problems with intermittent connectivity. Kindly note that the Engineers are attending. | Logged to vendor
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Outage Update| DBN | Verulam | Technicians are busy localising the point of break
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Outage Update | JHB | Kempton Park | OLT1 | LC1 | PON8 | Partial|Escalated for ETA
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Outage Update| JHB | Teraco | OLT1 | LC1 | PON8 | Partial| Vendor team have escalated fault with the region for urgent attendance
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Outage Resolved | NLD | Harding <> Port Shepstone <> Amanzimtoti via ADVA | Down| Vendor Technicians restored power to Node. Outage resolved.
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@NikhilMoodley
Hi Nikhil.
Outage Update|Logged to Frogfoot maintenance|Technicians on site and investigating|Team found a possible cause, Further investigating|Technicians are busy digging to expose ducts for where the new Manhole will be placed. Presently only one end of the cable is visible
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@darryl_stanford
@webafrica
@WebAfricaHelper
@FFFibre
Thank you for advising, I managed to send you a DM now.
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Outage Update | CPT | Sunnydale | OLT1 | Partial
Techs are still on site investigating the fault.
Techs are still busy investigating for additional breaks, additional teams have been dispatched to assist
The team is switching tubes from orange to black from MH40119 to MH40302
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New Outage | ERM | Arboretum | OLT1 | LC8 | Partial| Logged to FF Maintenance
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Outage Update | JHB | JHBCBD | OLT 1 | LC 1 | GPON 1 | Partial| Escalated to vendor management for an ETA.
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Outage Update: JHB | Springs | OLT 1 | LC 1 | PON 2 | Down | Awaiting feedback from the vendor team.
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@dewetkyle
@webafrica
@FFFibre
Good day, I will escalate it to our team and updates will be provided.
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Outage Update | JHB | Senderwood | Outage deferred to 08:00 10/06/2024 due to site access restrictions at the end client's premises
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@ash216197178092
Good morning, kindly note that an outage has been logged.
Frogfoot Notice: Outage | DBN | Durban South Coast | Down| Customers may experience problems with intermittent connectivity. Kindly note that the Engineers are attending. | Logged to vendor.
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Outage Update | JHB | Randfontein | OLT1 | LC 1 | PON 06 | Down|Vendor techs are onsite splicing
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Outage Update: JHB | Rynfield | OLT 1 | LC 2 | PON 7 | Down | Team 60% done with splicing
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@ProMattie
please accept our sincere apologies and rest assured we are trying our level best to get this resolved for all our clients so be an up and running. Please do keep a look out on our Customer Service, Facebook and Twitter Pages as the updates will be shared on there. Thank you.
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Outage Update | JHB | Kempton Park | FF Maintenance has been dispatch to assist vendor on site. Awaiting vendor ETA
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Outage Update | Regional | Durban | Conditions still very bad, no new update
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Outage Update | Western and Eastern Cape | Samples should start restoring shortly.|Update to follow once completed to request confirmation.
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Outage Resolved| CPT | Parklands | OLT 8 | LC 20 | | PON 5 | Partial| Technicians managed to bring the link back up, outage has been resolved.
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@JamesPoultney4
Good day.
We would like to inform you that the outage which you were part of has now been resolved and your services should be restored.
However, if you are still experiencing any issues, please do not hesitate to reach out to us so that we may offer further assistance.
You...
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Outage Update |DBN | Ramsgate<> Margate | Degraged|Change is complete will monitor link for 30 minutes
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Outage Update | JHB | Teraco | OLT 2 | LC 1 | PON 1 | Partial| Awaiting feedback from the vendor.
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Outage Update | CPT | Parklands | OLT8 | LC13 | PON03 | Partial| Techs are testing full distance and live fibre, escalated with Tier 3 team to investigate.
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@SystemsRobotic
Hi, Scott. 24 Splices remain on the first joint, 124 splices remains on the 2nd joint and the remaining two joints are being prepared and the contractors will be on site at 16:00 to float the cables.
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Outage Update | JHB | Ravenswood | Down| Techs are onsite busy investigating.
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Outage Resolved: JHB | Silver Pines | Node | Down | Links restored. Logged to layer 1 vendor for investigation.
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@Kimeshanaidoo14
Technicians are still struggling to find the manhole as it is dark . Further updates to follow.
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@ShivenGoberdan
@VoxTelecom
@VoxTalk2Us
Good morning. The support team have advised that they is a problem in the area. We do apologize for the inconvenience caused. Further feedback will be provided.
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Outage Resolved | NLD | Klerksdorp <> Potchefstroom <> Soweto Via ADVA | Down| Power to Node restored. Outage resolved.
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@KaveshanChetty
@FFFibre
@webafrica
@Metro_Fibre
@vumatel
Hi . Thank you for the confirmation. Should you require any further assistance, you are welcome to contact us!
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Outage Resolved | DBN | Durban South Coast | Down| Vendor Technicians restored power to Node. Outage resolved.
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Outage Update| JHB | Kemptonpark | Escalated with vendor management for feedback
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Outage Update | JHB | Marlboro | OLT 1 | LC 1 | PON 7 | Partial| Feedback requested from vendor management.
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Outage Update| JHB | Pretoria Waverley | OLT1 | LC1 | PON16 | Partial| Techs have located fault and are busy assessing damages
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Outage Update: JHB | Centurion | OLT02 | LC01 | GPON03 | Partial | Escalated to vendor supervisor for ETA.
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@ShivenGoberdan
Good day, my apologies, please note that there is no ETR at the moment, but we will post updates.
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Outage Update | CPT | Hartenbos & Monte Christo | Node | Down| Team busy working towards resolution
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Important Notice RE: Western and Eastern Cape Regional Instability
We are aware of the ongoing outages that have affected our network in the Western and Eastern Cape. Frogfoot identified that the CPT equipment experienced events that caused regional interruptions. *thread*
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Outage Update | JHB | Villa De Mardi & Tudor Village | Node | Down
Vendor escalated to Break Team to expedite restoration on the link
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@ArvinBalgobind
@MWEBTweets
Hi Arvin, kindly note that the reference number provided is an internal reference and it belongs to your internet service provider, you may provide your FRG, full address and the account holders name and surname via direct messenger for us to advise and assist.
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Outage Update: Outage | CPT | Welgevonden | Down (FTTH) Vendor on route to site as maintenance confirmed all in order from Frogfoot's end.
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Frogfoot Notice: Outage | JHB | Bonamanzi | Node | Down| Customers may experience problems with intermittent connectivity. Kindly note that the Engineers are attending. | Logged to DFA.
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@dunni_doja
@webafrica
Hi TD, your internet service provider will reply to you regarding your router, thank you kindly but should require our assistance please do not hesitate to reach out to us.
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@ArvinBalgobind
@MWEBTweets
Good day, thank you for taking my call and as discussed you have advised that your connection is now restored. For any further enquiries please do contact us on social
@frogfoot
.com and we will be able to assist further. Have a great day.
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New Outage | JHB | Protea Glen | Partial| -Logged to Maintenance.
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@moniquebredell
@VoxTalk2Us
Hi . We are sorry to hear you are having issues in with your connection. Please inbox us the account holder details - full name, physical address, FRG & cell number for our team to investigate the matter.
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Outage Update| ERM | Arboretum | OLT 1 | LC 8 | PON 1 | Partial|Team busy splicing 2nd joint
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@MsMalebye
Hi Mamatlhape, no communication from your end could mean that you have been assisted and that you are up and running. I will be formally closing the ticket. If you need any further assistance feel free to email ftth
@frogfoot
.com. Have a blessed day further.
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Outage Update: CPT | Gordons Bay North | OLT1 | LC2 | Partial | Contractors are onsite with FF Maintenance Supervisor.
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Outage Update| CPT | Burgundy | OLT4 | LC5 | PON4 |Correction, Contractors are acquiring stock and more updates will be provided.
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@Dheeren_R
Hi, the latest update.
Outage Update | JHB | Tudor Village | Node | Down| Awaitng feedback from the vendor team.
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Outage Update | CPT | George North | OLT1 | LC2 | PON8 | Partial|Outage has been deferred Due to contractor availability, team will be back on site 11/04/2024 09:00
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Outage Update | DBN | Verulam | Awaiting feedback from Vendor.
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@GerdaBotha1
Hi . Please note the latest update below: New Outage | JHB | Queenswood & PTA Waverley Nodes | Down|Logged to layer 1 vendor.
We do not have an ETA as yet and once received, we will advise.
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@FransFouche2
Hi Frans, Outage Deferred: JHB | Villasantika Node | Down | Deferred to 2024-02-02 08:00 AM. Due to site access
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Outage Update | DBN | Amanzimtoti | OLT1 | LC1 | Contractors busy trenching onsite
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@car_teix
Hi . Thank you for taking my call. As discussed, we are experiencing an outage in your area. Please see update below:
New Outage | CPT | Parklands North | OLT1 | LC2 | Partial
-- Logged to FF Maintenance
We will keep you updated until the outage has been resolved. ...
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Outage Update: JHB | Kempton Park | OLT1 | LC1 | PON2 | Partial | Vendor techs busy splicing last 2 points
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Outage Update | JHB | Senderwood | Down| Techs are still busy on the DFA core links, will share updated as soon as test results are available.
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Outage Resolved | JHB | Senderwood | OLT2 | LC1 | PON3 | Down| Link restored outage resolved.
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Outage Update: JHB | Randburg | OLT 2 | LC 2 | PON 5 | Down | Escalated with vendor NOC Manager for urgent intervention.
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@Kimeshanaidoo14
Hi Kimeshan. Unfortunately, no updates have been provided yet. I will request feedback.
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Outage Resolved: DBN | Durban South Coast | Down | Services have restored. Outage resolved.
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Outage Resolved| DBN | Amanzimtoti | Node | Degraded|Link restored outage resolved
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New Outage: FRG3214550 | JHB | Kimberley | Down. Tier 3 engineers are busy with the investigations
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Outage Update| DBN | Verulam | Technicians are localising the point of break.
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@KevinGr16897773
Hi .
Outage Update | JHB | Teraco | OLT2 | LC2 | PON3 | Down|Technicians are currently on site.
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Outage Update | CPT | Goodwood | OLT 1 | LC 1 | PON 4 | Partial| Vendor techs have been notified to investigate the link. Pending an ETA.
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Outage Update | JHB | Marlboro | OLT1 | LC2 | PON3 | Down
Pending feedback from the team
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Outage Resolved | NLD | Liquid Warden <> Liquid Harrismith Via ADVA | Down| Techs pulled slack and re-spliced to restore services.
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Outage Update | JHB | Centurion | Partial| Followed up with the vendor regarding fault attendance. Pending feedback.
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@KhathiNomv27988
@FFFibre
@EDDIE_LOMAS
@webafrica
Hi . We apologize for the inconvenience caused. Please inbox us the account holder details - full name, physical address, FRG and cell number for our team to investigate the matter.
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Outage Update | JHB | Kempton Park | Partial| Vendor management team engaging field teams for progressive updates.
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Frogfoot Notice: Outage | PLZ | Westbrook | OLT 1 | LC 8 | PON 14 | Partial | Customers may experience problems with intermittent connectivity. Kindly note that the Engineers are attending. | Logged to FF maintenance.
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New Outage: CPT | Welgevonden | Down (FTTH). Logged to maintenance for investigation. ETA 13h30.
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Outage Update: JHB | Villa De Mardi & Tudor Village | Node | Down | Awaiting an update from the teams.
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Outage Resolved | JHB | Nelspruit | OLT1 | LC1 | PON9 | Partial| Techs respliced fibres to restore services. Outage resolved.
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New Outage | NLD | Port Shepstone <> Amanzimtoti via ADVA | Degraded| Logged to layer 1 vendor.
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Outage Update | CPT | Heldervue | OLT1 | LC 1 | PON 3 | Partial| ETA of 10AM still stands.
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Outage Update| DBN | Durban South Coast | Down
Splicing completed; Majority of links have been restored. Technicians are currently investigating the remaining links which are down
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Frogfoot Networks would like to apologise for the network instability that affected customers in the Western and Eastern Cape between 25 May and 3 June 2022. The outage has been resolved in partnership with its vendors. *thread*
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Outage Resolved | JHB | Vanderbijlpark | OLT 1 | LC 2 | PON 1 | Down| Link restored. Outage resolved.
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@Robert_Jeffery
, Good morning Robert. We do apologize for the inconvenience caused. Kindly provide me with your details such as the account holder details - full name, physical address, FRG & cell number for our team to investigate the matter.
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Outage Update: JHB | Marlboro OLT1 | LC2 | PON8 | Down | Awaiting ETA from the vendor.
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Outage Update | JHB | Pamula Park | Node | Down
The team is still busy on-site. No ETR as yet
Feedback requested from vendor teams.
Escalated to vendor supervisor for intervention.
Follow-up was sent through to the region to address the issue.
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