Frogfoot Customer Service
@FrogfootSupport
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This is the official Twitter page of Frogfoot's Customer Service team. Feel free to contact us here for customer support. #FrogfootCustomerService
South Africa
Joined August 2021
Outage Update | DBN | Amanzimtotiff | 2 links remain down. Our Frogfoot maintenance team has been notified to investigate further.
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Outage Update | JHB | Alrode | Our fibre service provider is on site and has tested a disconnection at 1.13km.
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Outage Update | CPT | Oudtshoorn | Our Frogfoot Maintenance teams have arrived on site and are investigating the outage.
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Outage Update| JHB | Nelspruiteast | Team is onsite investigating the outage. More updates will be shared.
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Outage Update| JHB | Alrode |Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.
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Outage Update| JHB | Randfontein |The splicing work is still in progress, with Cable 1 at 80% and Cable 2 at 75% completion, while work on Cable 3 and Cable 4 has not yet commenced, and further updates will be provided as progress continues.
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Outage Update | JHB | Kyalami | We have followed-up with our fibre service provider's management for an ETA. Further updates will be shared as soon as new information becomes available.
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New Outage | JHB | Alrode | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.
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Outage Resolved| NLD | New Germany <> Cato-Ridge via ADVA |Services are fully restored, and we are closely monitoring to ensure continued stability. We appreciate your patience and understanding during this time.
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Outage Update| JHB | Randfontein | The team has advised that splicing work is still in progress, with Cable 1 and Cable 2 currently 40% complete, while work on Cable 3 and Cable 4 has not yet commenced, and further updates will be provided as progress continues.
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New Outage | DBN | Amanzimtoti | We have identified a network outage affecting the Amanzimtoti area and are currently completing our initial checks to identify the cause of the impact.
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Outage Update | JHB | Nelspruiteast | The on site team has found and assessed the damaged fibre. They have advised that a civils contractor will be required for the repairs and one has been notified to attend. The ETA for the civils contractor to site is 13:45PM.
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Outage Update| CPT | Oudtshoorn | The current ETA for our Frogfoot Maintenance teams to site is 12:20PM.
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Outage Update | JHB | Randfontein |The team has advised that splicing is currently in progress, with preparations underway on Cable 1 and Cable 2, and further updates will follow.
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New Outage | JHB | Kyalami |Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.
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New Outage | NLD | New Germany <> Cato-Ridge via ADVA | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.
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Outage Resolved | JHB | Bendorpark | Our Frogfoot Maintenance teams arrived onsite and replaced the splitter to restore links. The Outage has been resolved.
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New Outage | DBN | Amanzimtotiff |Our Frogfoot Maintenance teams have arrived on site and are investigating the outage.
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New Outage | CPT | Oudtshoorn | Our initial checks have been completed, and a fault has been logged with our Frogfoot Maintenance teams to investigate the incident on site.
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Outage Update | JHB | Randfontein | The team has advised that additional cable has been sourced from the left-hand side handhole and is currently checking for extra cable on the right-hand side handhole, with further updates to follow.
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