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Resolved: This incident has been resolved.

Monitoring: We experienced a brief issue that affected access to the web user interface for a small number of users. Users may have experienced slowness in loading the interface. Access to most services remained unaffected, an

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Resolved: Cloudflare is operative and did not experience any issue, the notification was sent in error during a dry run of their systems. Fastmail customers experienced no impact and we were fully operational.

Monitoring: The Cloudflare issue is ongoing however we have not had any reports of impact to Fastmail customers. We are continuing to monitor.

Monitoring: Cloudflare, our third-party DNS service provider, is currently having widespread issues. We are not aware of Fastmail customers being impacted, but we'll continue to monitor

Resolved: Access to Fastmail services should be restored for affected users. No mail has been lost, and we do not expect further issues.

Monitoring: We believe that switching to an alternate network path for inbound traffic has resolved this issue. We are still monitoring the situation to ensure that there are no further service interruptions.

Monitoring: We have switched to an alternate network path for inbound traffic. This should resolve the issue that some users were experiencing accessing Fastmail services. No mail has been lost. We are continuing to monitor th

Investigating: Some users are still unable to access the Fastmail web UI. We believe this is related to a networking issue as it is only impacting a subset of users. Our team is continuing to investigate this.

Monitoring: We believe that the issue preventing some users from accessing the Fastmail web UI should now be resolved. No mail has been lost. We are continuing to monitor.

Investigating: Some users are experiencing interrupted access to Fastmail services. We're looking into this.

Resolved: This incident has been resolved.

Investigating: Our payment provider, Paddle, is currently experiencing issues which may cause errors or delays during checkout. Paddle’s team is working to resolve the problem. We'll provide an update here when we have more to

@mmilanovic Hello! Can you please contact our support team so we can look into this for you?

Resolved: Some customers were unable to access messages in the web UI and/or mobile app for approximately 90 minutes due to database issues. We have resolved the issue and do not expect any further interruptions. No mail has b

Investigating: Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

Identified: A small number of users were unable to access their email for a short time due to a server issue. All Fastmail systems (mail, calendars, contacts, etc.) are still up and running. No data was lost.