FARFETCH Support
@FarfetchHelp
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Have any customer service questions about FARFETCH? We're here to help! Follow @Farfetch for the latest updates.
Joined February 2017
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@Clara_1507
Bonjour
@Clara_1507
! Merci de nous avoir prévenu par rapport à l'existence de ce site. Sachez que ce site n'est en aucun cas associé à Farfetch. Nous avons déjà reporté cette situation à notre équipe légale. Merci beaucoup! Bonne journée.
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Hi there
@nikushamen
We're sorry to hear of your experience and would love to look into this for you. We're currently unable to reply to your tweet directly. If you can DM us your order number, we can share this information with our Customer Service team.
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@bgayajar7
مرحبا
Farfetch شكراً لتواصلك مع
يمكنكم ايجاد رابط القطعة أدناه، الرجاء تعديل البلد و اختيار القياس لمعرفة السعر المخصص لبلدكم
اتمنى لكم يوم سعيد
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@sara97031397
أهلاً بكم! يمكنكم إستخدام كود welc10 و هو يخصم 10% أو كود FSwelc و هذا يخصم مصاريف الشحن على أول طلبية و هم فعالين على القطع كاملة السعر
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@cheickiina
Hi
@cheickiina
, thanks for reaching out!
Please consider that the website you mentioned is not related with Farfetch by any means. We have already reported it.
Let us know if we can help you more!
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@ralshibani1
مرحبا،
إنه لمن دواعي سرورنا مساعدتك في الحصول على كود 10% خصم الطلب الأول ،
يرجى استخدام:
10EMAILFFQUWEL
تحيات فريق عمل FARFETCH
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@karl_irish_nyc
Hi there, please DM us if you need assistance with something Farfetch related. We are so happy to help.
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@ImJustLABv2
Hi, Thank you for sharing this information with us. Please note that this website is not affiliated with Farfetch and our teams are investigating this issue.
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@Victaaahhh
Hi, thanks for choosing FARFETCH.
Please refer to the following promo code for your first order : 10EMAILFF (T&C apply)
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@ummuath1415
أمرحبا
نشكركم علي إختياركم FAREFTCH كوجهتكم للتسوق,
يمكنكم إختيار العربية في إعدادات اللغة او التصفح عبر الموقع
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@jhosephllorente
Hi Jhoseph!
We are truly glad to hear about your order!
Please know that if you need anything else, you can always contact us back!
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@BarstoolSyria
Hi
@BarstoolSyria
,
We are happy to confirm that we do have an essential worker discount for law enforcement. Click on the link below and click on the 'First Responder' tab to get started.
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@NutKrukowski
Hi
@NutKrukowski
, thanks for reaching out! Kindly note that you can indeed search Designers. In our top horizontal menu you have the option to search through it. Thank you!
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2
@El_tal_bobby
Hola El tio Bob, Gracias por su contacto!
Tenga en cuenta que FARFETCH es apenas una plataforma donde las boutiques y marcas venden sus productos. Por este motivo, FARFETCH no tiene tiendas físicas propias.
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@LawNatureslaw
Hi! If you're interested in this stunning sneakers, click here to go to the product page:
If you need more help, you can send us a direct message at any time.
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@supperrstaar
Hi
@supperrstaar
,
This is the Balenciaga Track Sneaker. We no longer have this color on our site at the moment. You may put yourself on the back in stock list by clicking the following link:
Thank you
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@WRB5vQws0rFHidg
Hi WRB5vQws0rFHidg! We offer a promocode for 10% off on your first purchase:10EMAILFFWEL. This is only for full priced items, on selected brands and must be above 150USD. To stay up to date, sign up for our newsletter - - . Hope it helps!
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@BeatsByA
Hi Arnold! We are sorry but currently we do not provide assistance in German.
Please let us know how we can help you in English, if possible, or reach our customer service team directly by email or phone. You can find the contacts here:
Thank you!
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@c_illidge
Hi Charlotte, We can advise we do offer free returns on all orders. We will provide all the necessary return documents to have the order shipped back to Italy.
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@ali7u
مرحبا .شكرا لتواصلك معنا .
يستغرق البوتيك يومين عمل لإعداد الطلب ، والتوصيل من 4 إلى 7 أيام
اتمنى لك يوما سعيدا .ولكم مني جزيل الشكر
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@salwa222
أهلاً بكم! يمكنكم إستخدام كود welc10و هو يخصم 10% أو كود FSwelc و هذا يخصم مصاريف الشحن على أول طلبية و هم فعالين على القطع كاملة السعر
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@allsmat
Hi. We currently have a vast selection of items from selected Brands with up to 70% discount. Follow this link to view: . Have a great day.
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@ema40o
أهلاً بكم! يمكنكم إستخدام كود welc10و هو يخصم 10% أو كود FSwelc و هذا يخصم مصاريف الشحن على أول طلبية و هم فعالين على القطع كاملة السعر
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@Moonsoon2k
Hi Moonsoon2k! We offer a promocode for 10% off on your first purchase: 10FFWEL. This is only for full priced items, on selected brands and must be above 150USD. To stay up to date, sign up on our newsletter - - . Hope it helps!
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@pauynadamas
Me complace confirmar que incluimos el costo de los impuestos y aranceles en su pedido, por lo que no tendrá que pagar ninguna tarifa adicional si se encuentra en Argentina.
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@judealtalhi
Hello!
Please see next the code and it's Terms and Conditions:
FFEMAIL10
Valid on full price items only and on selected brands only.
New season and permanent collection excluded.
Used once and not in conjunction with any other offer.
Wish you a good day!
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@GlynnNimron
Hi
@GlynnNimron
, Thanks for reaching out!
We're pleased to know of your interest in purchasing with us.
After creating an account on our website, you can use the following promo code at checkout: Welc10
It is valid on full price items only, on selected brands. Thank you!
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@elmbarkk5
Hello
Thank you for your contact. For your first purchase with FARFETCH you can use one of the following promocodes: 10FFEMAILTRWELG or 10EMAILFFQUWE if you subscribe to our newsletter.
Thank you for your interest and for shopping with us !
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@0yQr03ZEI3kvRn5
مرحبا ,تحية الود والتقدير،أتمنى انكم في أفضل الأحوال،
ارجو منك تحميل البرنامج علي الهاتف .تفعيل حساب عبر الايميل التابع لك .
تزويد المنتج الي حقيبه المشتريات وتحديد المقاس وبلد الشحن حيث ان الاسعار تختلف حسب المقاس وبلد الشحن.
اتمنى لك يوما سعيدا .ولكم مني جزيل الشكر
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@brettrobson
Hi, thanks for reaching out!
We are very glad to hear that your experience with FARFETCH has been pleasant!
If you will need anything else, you can always contact us back!
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@vv2_v7
مرحبا , شكرا علي ردكم الكريم . نحن نعمل جاهدين دائماً علي أن نكون عند حٌسن ظنكم حيث أن هدفنا هو إرضائكم ولكم مني جزيل الشكر
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@noor_shop
Hi, thanks for reaching out!
We would be delighted to provide you with contact details for the relevant Farfetch team.
To inquire about becoming a retail partner, kindly email retailpartners
@farfetch
.com
We hope this has been helpful!
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@AhmedAlmershed
Hi
@AhmedAlmershed
, Thanks for reaching out! At the moment, our Arabic speaking team doesn't provide assistance in Social Media, regrettably. We're pleased to know you're interested in the wonderful Louis Vuitton pre-owned logo buckle belt:
Thank you!
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@awrkngwardrobe
Hi
@awrkngwardrobe
, thanks for reaching out! Good news, we have extended our return policy for the Holidays period! Follow the link below and select your shipping country on the top left corner to have the most accurate information:
Thank you.
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@bottleswithyou
Hello, thank you for contacting us. Please send us a DM, so that we can assist further. Thanks, Farfetch
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@rodrigonogo
Hello
@rodrigonogo
,
Unfortunately, we can only assist in English at the moment. You can send your query to customerservice
@farfetch
.com or contact us at +16467913768 or +4402039622362 (Available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT).
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@ordenseiii
Hi, thanks for reaching us! We are sorry to know that you haven't received our promotional code. For security reasons we don’t share private information (emails) on social media. We invite you to reach our Customer Service so that we may provide it yo you!
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@Croftt
Hi there, thank you for reaching out. Did you know we have a cool program called Second Life? Check it out by clicking this link here. Only available in certain countries at this time.
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@genealodicas
Hi there! You may need to contact your payment provider. If you need further assistance placing an order, please contact us at +1 646 791 3768 or customerservice
@farfetch
.com.
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@FahadAbualwan
سيد فهد,
نعم عزيزي يوجد لدينا خصم ب10% على أول طلب للقطع ذات السعر الكامل (لايعمل على القطع ذات السعر المخفض) كود الخصم هو:
10Welc
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@kira_elli_
Hi
@kira_elli_
, thanks for reaching out! We are truly sorry to hear that you are experiencing some issues in our website. Please note that we have reported this issue to our tech team. Apologies for this inconvenience and thank you for understanding. Have a lovely day.
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1
@hhaamaad61
Hi
@hhaamaad61
,
Sign up for a FARFETCH account and use the promo code WEL10F to receive 10% off of your first order. Terms and conditions apply.
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@kirenkpurewal
Hello Kiren, all items can be returned as long as they arrive unworn with tags attached. If you need more information about returning an order, please send us a direct message.
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@stellalady1
@stellalady1
, we're sorry for this delay. Please let us know your order number so we can verify this for you. Thank you!
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@manichfindekein
Hello, we're so sorry to hear that your purchase was out of stock. If you need any assistance, please feel free to send us a DM with your order details.
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@JoshUney
So sorry to hear this. Please DM us your order number and email address and we will troubleshoot. Thank you.
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@JeanetteLOBrien
Hello Jeanette, we're happy to help you! Feel free to send us a DM with the photo of the boots!
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@HBenSalamah
Hi, We're sorry to see you are encountering an issue with the website. Our tech team is taking a look into this issue. We do suggest refreshing everything and trying again. Please let us know if you are still experiencing a problem.
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@mariafe01832688
Hi Maria, we're so sorry to hear that you had this experience. Orders normally process without any issues so we would be more than happy to look into this situation. If anything hasn't been resolved, please send us a direct message with more information.
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@NSKLOnline
Hello! Yes, we guarantee all items on our website are authentic. If you're not satisfied with your purchase FARFETCH offers free global returns!
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@tiago_m5rtins
Olá
@tiago_m5rtins
, obrigado pelo seu contacto. Lamentamos o sucedido. Para que o possamos assistir da melhor forma, pedimos que nos comunique o número da sua encomenda? Atentamente.
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@catacolombia91
Hi, thanks for reaching out. We're sorry to hear about your experience. Can you please private message us your order number so we can look into this? We look forward to hearing from you.
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@gigialta
We're so sorry to see that the size you're interested in isn't selling at the price you wanted. You'll see that this item's price changes depending on the Farfetch partner selling it but not based on size. If you need more info, feel free to send us a DM.
0
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@gracelovesldn
@gracelovesldn
,
We have already passed your order to "Delivered", so you should now be able to initiate this return.
We hope this has been helpful. Let us know if you need any other assistance. Thank you!
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@YxngEsco
Hello, thank you for contacting us! If you're interested in working with Farfetch, we suggest submitting your information to our general application:
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@BernierJuline
Bonjour! Merci de nous avoir contacté!
Nous vous remercions de nous avoir alertés. Veuillez noter que ce site n'est en rien affilié à Farfetch. Nos équipes sont actuellement sur ce problème.
N'hésitez pas à revenir vers nous si besoin!
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@katiejdevine
Hello Katie, can you please send us a direct message with your order number and email address? We're happy to help!
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@womanwriting3
Hi, thanks for reaching out!
When you shop at Farfetch you are shopping pieces from the very best luxury brands and boutiques around the globe. We can assure you that all products available on site are 100 percent authentic.
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@FrannkLoZanne
Hello, we're happy to track down this scent for you! Can you send us a DM with your order details so we can help?
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@XRPhoarder
Hello! We've already received your message and we'll be contacting you as soon as possible.
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@ooooothatsher
Hello Thanks or reaching out! We're happy to update on this but first, can you please send us a direct message with more details of your order? Have a great day!
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@ligayaedulan
Hi
@ligayaedulan
, Thanks for reaching out!
We're pleased to know you're interested in the wonderful Balenciaga Triple S sneakers.
You can know the price by choosing your size and shipping country at checkout:
We hope this has been helpful. Thank you!
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@KareenMadian
Hello Kareen, we're happy to hear that you'll be shopping with us again! Please let us know if we can help in any way.
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@sianhardcorept
So sorry to hear of any issues. Please DM us your order number and email address and we can troubleshoot. Thank you!
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@MissAlexRoseLee
Hello Alex, if you're still having technical issues can you send us a DM? We're happy to help!
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@Chym__ii
أهلاً بكم! يمكنكم إستخدام كود welc10و هو يخصم 10% أو كود FSwelc و هذا يخصم مصاريف الشحن على أول طلبية و هم فعالين على القطع كاملة السعر
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1
@eman_alryami
مرحبا , تحية الود والتقدير،شكرا لتواصلك معنا . يرجي العلم ان يوجد شحن الي عُمان .
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@itshealthcrime
At Farfetch you have access to the world’s greatest selection of luxury, purchased and shipped to you directly from our partner brands and boutiques around the globe from established luxury brands to the most interesting new designers.
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@imlowkeyfamous
Hi. We just replied to your DM a bit ago. Feel free to contact us there if you have any further questions. Thank you!
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@athkar8985
Hi
@athkar8985
, thanks for reaching out.
We are pleased to hear of your interest in purchasing with us! We would invite you to subscribe to our newsletter in order to receive a 10% promo code:
We hope this is helpful. Thank you!
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@meanmami_
Hello, we are sorry to hear this. Please send us a DM, with your order number and email address
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@sophiabrittanx
Hi there, please contact our customer service team via email at customerservice
@farfetch
.com or via phone at at +1 (646) 791-3768 or +44 (0) 20 3962 2362 for a current list. We look forward to hearing from you and are happy to help.
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@AhmedAlmershed
You can add the item to your shopping bag and choose your shipping country to see how much is the price of the belt.
Thank you!
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@lena93mag
Hello, We are very sorry to hear this! Can you please send us a DM with more information?
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@dayswithjonas
We hope this issue has been resolved but if you need more help, please send us a DM.
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@agabygzz
Hola Ana,
Actualmente no hay códigos o promociones activos. Solo nuestro equipo de marketing sabe cuándo serán las próximas campañas.
Tenemos promociones y campañas regulares durante todo el año y estoy segura de que pronto surgirá una nueva oportunidad.
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@bonniesfashion
Hello Bonnie, the Ulla Johnson jumpsuit is sold out but if you need help finding alternatives, let us know!
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@pinaz_
Hello Giulia, Please sign up for our newsletter to find out about our Black Friday updates!
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