FanDuel Customer Support
@FanDuel_Support
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The official support handle for @FanDuel | Here to help from 8am-12:30am ET every day | Gambling Problems? Call 1-800-GAMBLER
United States
Joined May 2016
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Anyone who rostered players from the NBA PPD games this evening and lost money on the Main and 3-Man slates will be returned to no loss via site credit tomorrow morning. Winnings will settle tonight as per usual.
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We understand that the news of tonight’s Nuggets vs Pistons game being postponed was unexpected and unavoidable. Tomorrow morning, we will be crediting all customers who selected a player from this game with the difference between their winnings and entry fees.
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Our Team is aware of the issue with our live and pre-live markets being locked. We are working to get this resolved as soon as possible and will follow up here with any updates. We appreciate your patience and understanding.
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Our stat provider is currently experiencing a major service disruption. This may result in delays to in-game live scoring, however all stats will be updated prior to settlement of contests. We apologize for any inconvenience!
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Following resolution of these issues (expected Mon 10/12), We will credit a 50% net lossback across impacted slates (where net losses above $10; paid as site credit; max $100 credit). Any user not credited under the lossback will receive a voucher to next week's Sunday Million.
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All TD and over wagers, including parlays, made on Buccaneers RB Ronald Jones will be voided and under props have been paid as winners!
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We appreciate your patience while our team works to complete today’s site maintenance and apologize for any potential inconvenience. We can assure you that any placed bets prior to maintenance will be settled as normal and we will keep you updated here once this is resolved.
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Our stats provider is still experiencing a major service disruption. We are working with them to have all player's scores available and finalized as soon as possible. We will provide any updates here as they happen, and once again appreciate everyone's patience.
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We are aware of the incorrectly graded player prop involving Chicago Bulls player Ayo Dosunmu and the number of assists he recorded tonight. Our team is working on resolving this as quickly as possible. Thank you for your patience and we apologize for any confusion.
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@JSanTh3Man
Due to regulatory requirements, all bets will be settled in accordance with our house rules. Unfortunately, we will not be offering a bad beat on this occasion.
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We are aware of the login issue users are experiencing when attempting to access their Sportsbook and Daily Fantasy accounts. As soon as we have more information, we will provide an update here. We apologize for any inconvenience.
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With the news that the NBA has postponed its playoff games today, all NBA slates have been voided and entry fees returned.
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Our team is aware of the technical difficulties users are facing when attempting to access the Sportsbook platform. Any wagers are still active, and our team is working towards a swift resolution. We appreciate your patience, and will follow up here once we have any updates.
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We understand that the news of Tyler Herro sitting out was unforeseen. We are currently reviewing the situation and we will provide an update as soon as possible. We appreciate your patience!
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The Fantasy platform is now running as normal once again. Users impacted by the site outage this evening will be covered by a net zero loss guarantee, which covers any contest that would have been eligible for editing during the outage period (inc. late swap).
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We apologize for any confusion. Due to a technical error, we have voided today's UFC contests that locked at 4PM ET and NFL contests that locked at 4:30PM ET. All entry fees have been refunded to your account.
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Our team is aware of the current login issues with our Fantasy, Casino, and Sportsbook platforms. We are working hard on a fix and will provide an update here as soon as possible.
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We are aware that live scoring is currently not populating for DFS. Our team is actively investigating the issue to determine the cause of this problem. We will follow-up with updates once resolved.
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We are aware that customers in Illinois are experiencing difficulties when attempting to login to the Sportsbook and viewing active wagers. Our team is currently looking into the issue and we will provide an update here as soon as possible. We apologize for any inconvenience!
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We appreciate everyone's continued patience during our stats provider's Live Scoring outages this weekend. They have identified the cause and are working diligently to restore service. We recognize the importance of live scoring to the DFS experience.
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@doritos_cv
Thanks for your quick response via DM. We're happy that we were able to assist. Congrats on the winnings, have a great night!
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Our team is aware of the current site issues for our New Jersey users. We are working to getting this corrected as quickly as possible and will be sure to let everyone know when the maintenance period has concluded. Thank you for your patience and cooperation!
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The FanDuel Sportsbook is now live in New York! Our team is currently working on crediting the $100 dollar bonus for all new users that pre-registered. We will follow up here once the bonuses have been credited. Thanks for your patience!
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Our team is aware of the current site error that is occurring for Maryland users, and we are working to resolve the issue as soon as possible. We will be sure to pass to along additional updates as they become available. Thank you for your patience!
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Our team is aware the the Fantasy platform is currently experiencing trouble loading, and are working hard on a fix. We apologize for any inconvenience, and will provide an update as soon as possible.
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We are currently working to settle all Super Bowl wagers, and the process may take up to an hour to complete. Thank you for your patience.
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We are aware that users are experiencing issues depositing with credit & debit cards. Our team is actively investigating to determine the cause and working towards a resolution. We'll thread updates here, but in the meantime, please feel free to use another deposit method.
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Tonight’s UTA @ OKC game has been postponed. Our team will provide an update regarding affected players in tonight’s NBA slates as soon as possible. Thank you for your patience.
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We understand all customers are now experiencing difficulty accessing the Sportsbook platform and our team is continuing to work to correct the issue. We appreciate your patience!
We are aware that customers in Illinois are experiencing difficulties when attempting to login to the Sportsbook and viewing active wagers. Our team is currently looking into the issue and we will provide an update here as soon as possible. We apologize for any inconvenience!
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Our team is aware that some users are unable to access our Sportsbook platform and are actively working towards a resolution. We will follow up here with updates and appreciate your continued patience!
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We are aware of an issue Sportsbook users are experiencing being prompted to verify they are human multiple times on our platform. Our team is actively investigating the issue, and we hope to have a resolution as soon as possible. We’ll follow up here with any updates.
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Due to a technical error, we have voided today's NBA and NHL contests that locked at 6PM ET as well as a couple MNF contests. All entry fees are in the process of being refunded to accounts. We apologize for any confusion or inconvenience. Thank you for your understanding!
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We are aware of issues impacting our DFS platform, and our team is working to resolve this as soon as possible. We will follow up here once we have more information. Thank you for your patience.
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We are aware customers in PA may be experiencing trouble logging in and submitting wagers on the Sportsbook platform. Our team is working to resolve this issue and will provide an update here as soon as possible. We apologize for any inconvenience!
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We're aware of the service issue affecting our Michigan Sportsbook. Our team is currently working towards a resolution, and we'll be sure to follow up here with any updates as they become available.
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Our team is aware that scoring for the BAL/PHI and DET/JAC games are still delayed and we are working on updating both game scores as quickly as possible. We apologize for any inconvenience and appreciate your patience!
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All NBA slates for tomorrow night have been voided, and entry fees returned to your account. We appreciate your understanding.
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Our team is aware of the login issues that many users are currently experiencing. We are working to get this corrected as soon as we can. We'll be sure to provide additional updates as soon as they become available. We appreciate your patience while we work to get this resolved!
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The relevant cash credits will be awarded as soon as possible tomorrow (8/15). Thanks for your continued patience throughout the outage tonight.
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Our teams are still actively working on restoring services to our Sportsbook and Casino platforms in all states. We hope to have this resolved as soon as possible and will continue to post any updates here. Thank you!
We appreciate your patience while our team works to complete today’s site maintenance and apologize for any potential inconvenience. We can assure you that any placed bets prior to maintenance will be settled as normal and we will keep you updated here once this is resolved.
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We are expecting to be able to provide live scoring during Monday Night Football, but are still working through the outage with our stats provider.
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Our teams are actively working on the issue affecting our Sportsbook platform, and the ability to place wagers. We hope to have a resolution as soon as possible, and we will update you here once full functionality is restored. Thank you for your patience and understanding!
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Tonight’s (8/17) Tuesday Dinger Promotion will be paid out as normal for all eligible $25+ ‘To Hit a HR wagers.’ For anyone who was unable to opt in today, this promo will still pay out accordingly. We apologize for any inconvenience!
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We are aware that our daily fantasy live scoring is delayed, and our team is investigating now. We appreciate your patience as we work to correct this.
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For our Bet and Get NCAAF Bowl Game promotion, we will be honoring any 4+ leg parlays that were opted-in with required odds and had a leg voided due to a postponed bowl game!
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@MrOverUnder
Thank you so much for reaching out, we went ahead and sent you a DM. When you get the chance, please check your inbox!
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We are aware customers in MI and IL are having trouble logging in and placing wagers on the Sportsbook platform. Our team is working on resolving this issue as quickly as possible and we will provide any updates here. We apologize for any inconvenience!
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🚨ALERT: Sign up for our Sportsbook in Indiana using "MCAFEE" for exclusive 25-1 odds on the Colts to make the playoffs. The site will show the regular odds, but we'll then pay out additional funds for 25-1 odds in site credit, within 72 hours if the Colts make the playoffs.
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Due to the ongoing issues with our data provider, and to ensure accuracy of scoring, MNF will be settled as soon as possible Tuesday morning, 10/13.
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To provide an update, due to the current national outage with AWS, users are unable to login to their FanDuel accounts. We’ll provide additional updates as they become available. Thank you for your continued patience.
We are aware of the login issue users are experiencing when attempting to access their Sportsbook and Daily Fantasy accounts. As soon as we have more information, we will provide an update here. We apologize for any inconvenience.
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Net loss-back credits have now been issued to all eligible users who selected a player from yesterday's Postponed NBA game in the Main, After Hours, or Snake Draft slates. Thanks for playing on FanDuel!
We understand that the news of tonight’s Nuggets vs Pistons game being postponed was unexpected and unavoidable. Tomorrow morning, we will be crediting all customers who selected a player from this game with the difference between their winnings and entry fees.
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Our team is looking into the issue preventing users from logging in and using the FanDuel platforms. We will follow up once we have a resolution. Thank you for your patience during this time!
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The affected slates include the Main, Late Night, and Snake Draft Slates. The associated Single and Partial Game slates have been voided and entry fees returned.
We understand that the news of tonight’s Nuggets vs Pistons game being postponed was unexpected and unavoidable. Tomorrow morning, we will be crediting all customers who selected a player from this game with the difference between their winnings and entry fees.
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Our team is aware of login and wagering issues on the Sportsbook platform. We are working to resolve this issue and will provide an update here as soon as possible. We apologize for any inconvenience!
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While we are still experiencing a service disruption from our stats provider, we are expecting to provide Live Scoring for our NFL Slates, however, there may be some delays. Thank you for your continued patience surrounding this issue.
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We are aware that some users are having trouble entering contests & editing line-ups for DFS. Our team is actively investigating the issue to determine the root cause. We will follow up once this is resolved.
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Our team is aware of login and wagering issues for customers in TN and IL on the Sportsbook platform. We are working to resolve this issue and will provide an update here as soon as possible. We apologize for any inconvenience!
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All wagers made on Devonte Graham to score over 2.5 three pointers yesterday (1/6) have now been resettled as wins with winnings now paid out! Any previously settled wagers made on the under will also remain as winners.
last tweet about this for now but here are all 3 of Graham's made 3s from last night.
@FDSportsbook
&
@DKSportsbook
still refuse to pay out Graham over 2.5 threes tickets. DO THE RIGHT THING.
@darrenrovell
@Paranormal_Bass
@Parlays4DaysPod
@stoolpresidente
@Pontifex
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Our team is aware of the issue affecting active bets from displaying for our Michigan and Virginia Sportsbook users. We hope to have a resolution as soon as possible and we’ll be sure to follow up here with any updates as they become available. Thank you for your patience!
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Our team is aware of log in or wagering issues on the Sportsbook platform. We are working to resolve this issue and will provide an update here as soon as possible. We apologize for any inconvenience!
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We’re aware that some Sportsbook and Casino users are still experiencing trouble accessing their accounts. Our team is working towards a full resolution which we hope to have as soon as possible. Please note that the settlement of live wagers may be delayed during this time.
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Hey FanDuelers! What a great night of sports. We’re off to get some rest, and we'll be back on at 8AM EST. Thanks for a good Monday!
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NFL Sunday contests have now been finalized and paid out, and MNF contests will be paid out today. We apologize for the delay in settling CFB, NASCAR, and MLB contests, our team is working hard on finalizing and paying out those contests as soon as possible.
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Our team is currently looking into the issue affecting some users seeing bets on the Sportsbook platform. We hope to have a resolution as soon as possible and we’ll be sure to follow up here with any updates as they become available. Thank you for your patience and understanding.
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Our team is aware of some intermittent issues with the Sportsbook and are working hard on a fix. We will be up and running as soon as possible and apologize for any inconvenience.
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Tonight's NO @ SAC game has been postponed. All wagers made on the FanDuel Sportsbook for this game will be voided shortly, and wager amount returned to your account. The DFS Single Game & After Hours slates will be voided as well and entry fees returned.
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All impacted CFB, MLB, and NASCAR slates have now been finalized & paid out. Our team is crediting accounts with the 50% net lossback credit across impacted slates (min $5 credit, max $100).
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Our team is aware that live scoring for the CFB Slates is currently delayed, and are working to have all scores updated as soon as possible. We appreciate your patience!
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Our team is aware of certain account issues which resulted from today's site maintenance. We are working hard to resolve this and can assure any affected customers that their account balances, FDP, and entries will be rectified as soon as possible. Thanks for your understanding.
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We are aware that customers may not be able to see all active wagers on the Sportsbook platform and our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience!
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The Browns vs Bills game has officially been moved from Buffalo to Detroit. Kickoff remains scheduled for 1 p.m. Due to the change in venue, all bets will be voided per our house rules:
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We are currently experiencing login issues on both the Daily Fantasy Sports and Sportsbook platforms. Our team is working to resolve this issue as quickly as possible and we will provide any updates here. We apologize for the inconvenience.
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For the World Cup knockout stage, soccer bets are graded based on the regulation result of the match (unless otherwise stated). This includes bets on "Anytime Goal Scorer", which is based on goals scored in regulation. Goals scored in Extra Time and/or a shootout do not count.
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We are aware that some states are experiencing a login error when attempting to sign into our Sportsbook platform. Our team is already working to resolve this issue, and we will provide an update as soon as possible. We appreciate your patience!
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We're aware that our NFL live scoring is delayed, and our team is investigating now.
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We're aware that some users are experiencing an intermittent issue with service stability on the Daily Fantasy platform. Our team is currently working towards a resolution and we'll be sure to follow-up here with any updates.
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Our engineers are currently working to resolve some technical issues with our Sportsbook app. As a result, some users may be temporarily unable to log in. We’re sorry for the inconvenience, and we’ll follow up with more information shortly.
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@Saint_Drench
Hi there! For NBA Player Performance Markets, should a player not take any part in the game, all bets will be voided. Since Seth Curry will not play today, all player props on him will be voided. Any parlay legs will be voided, and odds of the parlay adjusted accordingly.
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At this time, all Sportsbook and Casino functionality has been restored. We appreciate your patience throughout this process.
We appreciate your patience while our team works to complete today’s site maintenance and apologize for any potential inconvenience. We can assure you that any placed bets prior to maintenance will be settled as normal and we will keep you updated here once this is resolved.
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We are aware that live scoring for NHL and NBA contests on the Fantasy Platform is currently delayed, and our team is working to update all scores as quickly as possible. We apologize for any inconvenience!
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We're aware of an issue affecting the ability for users in NY, OH, PA, & VA to view their active bets. Rest assured, wagers are still active, and our team is working towards a resolution. We’ll follow up here with any updates as they become available. Thank you for your patience!
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We are aware of the incorrectly graded player prop involving Indiana Pacers guard Tyrese Haliburton and the number of assists he recorded in tonight's game. Our team is working on resettling any affected wagers as quickly as possible.
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We're aware that live scoring is temporarily delayed and we're actively investigating this matter.
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@doritos_cv
We appreciate your quick responses via DM, and we're glad we were able to get this resolved. Congrats on your winnings!
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Our team is aware that game markets are currently locked on the Sportsbook platform and are working to make all markets available again as soon possible. We apologize for any inconvenience!
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We are aware that active wagers are not currently showing on the Sportsbook platform for customers in Indiana and our team is currently looking into the issue. We apologize for any inconvenience and will provide an update here as soon as possible.
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We are aware of the MLB scoring delay and will have this updated as soon as possible. Thank you for your patience in the meantime.
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Our team is working on payouts for customers who bet USA moneyline with us! Free bets will be issued for qualifying wagers within the next 48 hours. We appreciate your patience!
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Our team is currently looking into the issue affecting CT users on the Sportsbook and Casino platforms. We hope to have a resolution as soon as possible and we’ll be sure to follow up here with any updates as they become available. Thank you for your patience and understanding.
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We are aware of the current issues with our Daily Fantasy platform. We are working on a solution and will be back up and running as soon as possible. We apologize for any inconvenience.
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Our team is actively working on resolving the issue affecting the availability of live markets on the Sportsbook platform in all states. Please note that this may also affect the settlement of some markets. We will follow up here with any updates once functionality is restored.
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Our team is aware that users on the Fantasy platform are currently unable to submit new lineups or edit existing entries and are working to correct this as soon as possible. We apologize for any inconvenience and will provide updates as they happen here.
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We are aware that customers located in VA are experiencing difficulty accessing and using the Sportsbook platform. Our team is working to resolve this issue as quickly as possible and we will provide any updates here. We apologize for the inconvenience.
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We're aware that live scoring is temporarily delayed and we're actively investigating this matter.
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