Hurricane Ida’s intensity has caused catastrophic damage in its path, including a load imbalance to the company’s transmission and generation. We’re making every effort to learn more and rectify.
As a result of
#Ida
’s catastrophic intensity, major transmission lines that deliver power to NOLA are currently out of service. We know of one downed transmission line that spans the MS River. The destroyed tower withstood
#Katrina
. Stay informed ➡️ .
UPDATE: We have provided back-up generation to the New Orleans Sewerage and Water Board. Power will not be restored this evening, but we will continue work to remedy. For more:
UPDATE: As we restore, we're moving from the New Orleans East area, toward Ninemile/West Bank, from west to southeast then back around – almost in a loop. As generation becomes available and transmission lines are brought back into service, we’ll begin restoring in this path.
Early this morning, crews turned power on for some customers in Eastern New Orleans with generation supplied by the New Orleans Power Station. This is the first step in bringing power back to the metro region after Hurricane Ida's devastation.
Entergy has taken the first step to restoring power back to the region. The first light shined early this morning in New Orleans East. Crews will have to methodically bring back additional transmission lines over time to provide additional pathways for progress.
Along with our standard storm prep, crews are practicing social distancing. For their safety and yours, please stay away from work zones. If you need to report an outage, call 1-800-ENTERGY. Learn how we are preparing during the pandemic:
We’re making progress! After Hurricane
#Ida
brought destructive winds to the area on Sunday, we’ve restored power to parts of Uptown, Midtown, the CBD, additional neighborhoods in the East and the Carrollton area. Stay updated on our Storm Center:
Entergy’s first restoration priorities are public safety issues and critical facilities, such as 911 centers, hospitals and pumping stations. We restored power to parts of the city today, and we are working to get all customers back online as quickly and safely as possible.
As of 8 p.m. Halloween night, crews have successfully restored power to over 330,000 customers who lost service following Hurricane Zeta. For the latest restoration information, visit:
As of today, Orleans Parish is 98% restored after 10 days of restoration work in the wake of
#Ida
. 682,000 of the 902,000 LA customers who lost power due to
#Ida
are back on. While this is a monumental step, we know our work is not done. Latest update ⬇️.
Our restoration force is now nearly 26,000 workers strong, hailing from 40 states. The recovery process will continue to accelerate in the coming days as this electric army takes aim at Ida's destruction.
A few need-to-knows for our customers ➡️
It will likely take days to determine the extent of damage to our power grid in metro New Orleans and far longer to restore electrical transmission to the region. Deanna Rodriguez, president and CEO of Entergy New Orleans, shares updates with
@NOLAnews
early this morning.
New Orleans is in the dark, along with Jefferson, St. Bernard and Plaquemines parishes as well as parts of St. Charles and Terrebonne parishes.
Here's what we know from Entergy:
Thank you to the crew members who came from around the country to help restore power to people impacted by
#HurricaneIda
. Crews will continue working to restore power in all affected areas until the last light is on.
Even in the field, our crews are practicing social distancing. For their safety and yours, please stay away from their work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away. 1-800-ENTERGY.
“We’ve never seen anything this large. Even with Katrina, the damage was extended to multiple states. With Ida, nearly all of the damage is here in Louisiana,” said Joe Book, sr. manager of distribution engineering for Entergy in Louisiana. Stay updated ➡️
Our crews are encountering damage as a result of Hurricane Zeta. There is no way to know if a downed line or any other damaged electrical equipment is energized or not, so if you encounter any damaged equipment, keep your distance & call 1-800-9OUTAGE (800-968-8243).
Do not go near downed power lines or electrical equipment (and don't climb standing utility poles either)! If anyone sees a power line or electrical equipment on the ground or in the trees or bushes -- call us at 1-800-9OUTAGE. Find more safety tips ➡️
#HurricaneIda
was one of the strongest storms to make landfall in Louisiana and retained hurricane status nearly to Mississippi. Here is a gallery showing some of the damage:
We are aware of an outage along the route, currently impacting approximately 40 customers. Initial reports indicate this disruption resulted when a float shot some paper streamers onto a transformer in front of 4216 St. Charles.
Scammers are relentless in their efforts to scare unsuspecting
#utilitycustomers
by threatening to disconnect services if immediate payment is not made.
@EntergyNOLA
reminds you to be cautious. For more, visit or .
#stopscams
Crews continue to make progress restoring customers affected by
#Zeta
. Please refrain from approaching crews at their job site because these can be dangerous locations and interruptions can slow their progress. Stay updated ➡️
We've released preliminary estimated restoration times. Specific restoration times down to the local area are continuing to be developed and will be released in the coming days. Estimates are subject to change, and we'll issue updates as we learn more. ➡️
The most dangerous part of a storm is often just after it has passed. Stay away from downed power lines and areas of debris. Report downed lines at 1-800-ENTERGY. For more:
It's Labor Day, but our crews aren't taking the day off. In the past eight days, we've restored 136,000 - or 66% - of the customers impacted by Hurricane Ida. ➡️
Some damage in the Carrollton area Entergy New Orleans crews are encountering while working to safely restore power following last night's strong storms. To learn more about our restoration process ➡️
Under either scenario, New Orleans Power Station and Ninemile Power Station will be extremely valuable and important local sources of generation providing power to customers. Learn more on our site ⬇️.
(3/3)
As of 8:30 a.m., there are 6,193 customers in New Orleans without power, down from a peak of 180,000 from
#HurricaneZeta
. Estimated times of power restoration are available by clicking the red banner at the top of our View Outages website:
Should
#Ida
disrupt service in your area, remember the best ways to report an outage is to call, text or use the Entergy app! You can also report an outage online:
Hurricane Ida caused more damage to our distribution system than Katrina, Delta and Zeta combined. Even without the entire system being assessed, Ida’s damage to utility poles is nearly double that of Laura. Learn how crews are meeting the challenge. ⬇️
Now that Hurricane Ida has moved out of the area, we're conducting inspections of the system to get a clearer picture of what will be needed to repair the destruction. Full damage assessment could take several days, as many areas are currently inaccessible.
Following Hurricane
#Zeta
’s landfall, just 1 mph below a Category 3 storm, damage assessments are 50% complete. Tomorrow morning, we will provide information including restoration estimations where possible. Thank you for your patience. Stay updated ➡️
Temperatures hit record levels across much of
#Louisiana
in May, and no relief from the heat is in sight in the months ahead. Here are some simple steps you can take now that can add up to energy savings later:
#EnergyEfficiency
#WePowerLife
Entergy’s Louisiana customers are asked to voluntarily reduce their electricity usage, especially between 5 p.m. and 9 p.m. this evening. This is due to the demand for electricity potentially exceeding the available generation due to the extreme cold:
We anticipate the vast majority of customers in Orleans Parish who can safely accept power will be restored by Sept. 8. Customers along Chef Menteur Highway east of Chef Pass are estimated to be restored by Sept. 29 if they are able to receive power.
With extensive damage, we have a lot of rebuilding ahead of us. We’ll be better prepared to give restoration estimates once assessments are done. Pictured are staged crews yesterday, ready to begin assessments once it's safe to do so. More from
@NOLAnews
:
An anticipated storm team of more than 20,000 and growing has begun assessing the vast damage and destruction across New Orleans and southeast Louisiana caused by
#HurricaneIda
. Learn more:
Additionally, crews will continue to repair damage across the distribution lines that serve homes and neighborhoods in the region. Simultaneously, damage assessment will continue in those areas hardest hit.
A cat got into a substation that feeds parts of Uptown, Central City, Mid-City, and the CBD, and caused a flash when it came into contact with our equipment. Crews are safely working to make equipment repairs and restore power to all as quickly as possible.
Utility workers from all over the country are helping us restore power, thanks to our mutual assistance agreements. It's the first visit for some, and they're getting a taste of the region from the humidity and hospitality to alligators! 🐊 🐊 🐊
NEWS:
@EntergyNOLA
filed its proposal for implementing the benefits of the recent federal tax reform legislation. Savings could be realized as early as June 2018. Learn more:
#WePowerLife
UPDATE: Power has been restored on the route. The outage caused by riders shooting confetti cannons at Entergy equipment has been resolved. We regret the delay, and remind customers — please do NOT fire confetti cannons at electrical equipment.
Our crews, contractors and mutual-assistance partners will restore service to customers as safely and as quickly as possible. We currently have a workforce of 11,450, and with additional requested resources, we anticipate mobilizing a team of at least 20K.
💡 Restoration of certain critical transmission lines that tie the Greater New Orleans region to the larger electric grid – the preferred solution; OR
💡 Creating an “island” that would temporarily isolate the Greater New Orleans region from the larger electric grid.
(2/3)
Today, we joined city leaders to discuss Hurricane Ida's catastrophic damage. Our base crew of 4,300 will be joined by an additional 21,000 (and counting) from 22 states to help assess damage and restore power. Stay updated:
Based on historical restoration times, customers in the direct path of a storm as intense as Ida may experience outages for more than 3 weeks. Customers in the hardest-hit areas should plan for the possibility of experiencing extended power outages.
We anticipate the vast majority of customers in New Orleans Parish who can safely accept power will be restored by late evening (Sept. 8). If your neighborhood has been restored and you are still without power, please check your electrical equipment.
As of noon, we have restored nearly 150,000 customers, including all hospitals, a number of grocery stores, pharmacies, gas stations, hotels and restaurants. We anticipate the majority of customers who can safely accept power to be restored by Sept. 8. ⬇️
All damage assessments should be complete today, and once complete, we will be able to begin providing estimated power restoration times. More updates from today's
#Ida
restoration press briefing:
Restoration efforts proceed in an orderly manner. Once generation and transmission infrastructure is back online, power is restored to critical community services such as hospitals, water treatment plants, police and fire stations. ➡️
Looking for a collection of local, state, and federal resources available to those recovering from Hurricane Ida? We’ve compiled a list of available critical service providers and resources available to you. Learn more ➡️
This Halloween, we're working to deliver more treats to our customers through the weekend as we continue to restore power after
#Zeta
. Remember, if you see crews out in your neighborhood do not approach utility workers at a job site. Stay updated ➡️
Our storm team has restored power to nearly all 178,000 customers impacted by Hurricane Zeta. We're zeroing in on the hardest hit areas like Venetian Isles, pictured below. Thank you for your patience as we work to restore power quickly and safely!
Nearly 26,000 workers from 40 states are assessing damage and restoring service to our customers. We know customers need estimated restoration times, and we're working to provide initial estimated restoration times for all customers by Friday morning.
We have crews in the thousands ready to respond to the potential damages and outages Hurricane Laura brings, once it is safe to do so. For their safety and yours, please stay away from work zones. If you need to report an outage, we’re just a phone call away. Dial1-800-9-OUTAGE.
In the wake of Hurricane
#Zeta
, our storm team is working to repair damage to approximately 2,500 poles. No two are the same. Issues such as location, accessibility and connections all impact restoration timelines. Learn more:
Unlike most
@Entergy
linemen who drive service trucks, Lonnie Hamilton's vehicle of choice is an airboat. But as a recent incident proved, Hamilton's airboat can be useful beyond his regular duties.
#actsofkindness
#thankalineman
#wepowerlife
As we begin week two of restoring power from Hurricane Ida, we are encouraged by the fact that damage assessment is 100% complete and we have restored power to 42% of our customers who can take it. Listen to our daily leadership update for more details ➡️
We've restored power to all Entergy New Orleans customers who can safely receive it. If the electrical equipment connected to your home is damaged and you're still without power, we'll continue to work with you. Thank you for your patience and stay safe!
It was a busy Labor Day for our restoration team! Workers across southeast Louisiana have restored power to more than half of all customers who were affected by Hurricane Ida. ⬇️
We’re continuing to prepare for the impacts from Hurricane Ida by securing specialized equipment like high water vehicles and rear alley machines as well as materials like poles, transformers and wire. Here’s an inside look at one of our local service yards:
Eight days after being struck by one of the most destructive hurricanes to ever hit the United States, we have restored more than half of the 902,000 LA customers who lost power due to the storm. Listen to our daily leadership update for more details. ➡️
Crews have been working hard to restore service in the wake of Hurricane
#Zeta
. Many thanks to Today's Ketch Seafood and Restaurant for showing them a little love! We appreciate the support!
#PoweringThruTogether
#LouisianaStrong
@cbert71
Chris, the storm was that intense. Ida tied for fifth with several other storms for highest wind speed when making landfall in the United States. Ida is tied with Laura, 2004's Charley and storms in 1932, 1919, 1886 and 1856 for hitting the United States with 150 mph winds.
Entergy’s Louisiana utilities have set estimated restoration times for most customers affected by Hurricane Zeta. A list of those times broken down by parish can be found here:
Our crews, contractors and mutual-assistance partners are working long hours, restoring service to customers as safely and as quickly as possible. We have approximately 5,000 crew members currently restoring service or en route for customers whose power was affected by
#Zeta
.
We observe a period of quiet time on customer outage notifications between 11p.m.-7a.m., so you won’t get text alerts or phone calls from us with outage updates during that time. Check out this video to learn how to use our View Outage Map: .
Substantial progress has been made this week in the areas of assessment, repair to facilities and restoration of power to critical customers, large industrial customers, homes and businesses.
.
@EntergyNOLA
recently added a force of some 100 extra personnel to its ongoing
#distributiongrid
#reliability
improvement efforts. The extra boots on the ground made an impact citywide – installing switches, replacing crossarms & more. Check it out: .