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Emirates Support Profile
Emirates Support

@EmiratesSupport

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The official customer service channel for @emirates. We are here 24/7 to help you in English or Arabic.

Dubai, United Arab Emirates
Joined October 2012
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@EmiratesSupport
Emirates Support
2 years
⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you
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@EmiratesSupport
Emirates Support
3 days
Dubai is expecting wet weather over the next 24 hours. If you're traveling with us out of @DXB: ✈️ Check the status of your flight at https://t.co/RphFmbRpzF. ⌚️ Aim to arrive at least 4 hours before your scheduled departure. 🎫 For help with your booking, visit
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@EmiratesSupport
Emirates Support
4 months
From 1 October 2025, Emirates is updating safety rules for travelling with power banks, applicable to all customers. We advise all customers to review the policies before flying. https://t.co/wTdaJJfhmc
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@EmiratesSupport
Emirates Support
6 months
We apologise to customers affected by the disruption, and are assisting them with rebooking, refunds, or alternative travel arrangements. Emirates will continue to actively monitor the situation, engage with relevant stakeholders, and adjust our operations in line with the
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@EmiratesSupport
Emirates Support
6 months
Due to the recent regional situation, a number of Emirates flights were rerouted enroute to Dubai on 23 June, but there were no diversions. After a thorough and careful risk assessment, Emirates will continue to operate flights as scheduled, using flight paths well distanced
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@EmiratesSupport
Emirates Support
9 months
Flying out of @DXB during this busy travel period? @Emirates is recommending that customers arrive at least three hours before their flight, in order to complete check-in formalities and reach their departure gate on time. Find out more: https://t.co/MPd4DbBEA9
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@EmiratesSupport
Emirates Support
1 year
We are aware of a video circulating on social media depicting an Emirates plane crash. Emirates confirms it is fabricated content and untrue. We are in contact with the various social media platforms to remove the video or make clear that it is digitally created footage to avoid
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@EmiratesSupport
Emirates Support
1 year
We are aware of the global IT disruption and are monitoring the situation closely. At this time, there has been no impact on Emirates’ flight operations. There may be delays to some flight timings later today, due to knock-on effects from delayed departures from some airports
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@EmiratesSupport
Emirates Support
2 years
With the busy Eid travel period upon us, @emirates customers flying out of @DXB are advised to arrive at the airport at least three hours before their flight, in order to complete check-in formalities and reach their departure gate on time. Find out more:
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@EmiratesSupport
Emirates Support
2 years
Due to bad weather in Dubai on 2 May, customers arriving or departing from @DXB might experience delays as some flights are rescheduled. To check the status of your flight, visit https://t.co/wdbBF1JQb5 or https://t.co/yehFUeWs0S We sincerely apologise for any inconvenience.
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@EmiratesSupport
Emirates Support
2 years
Heavy thunderstorms are forecast in Dubai on 2 May. If you’re travelling to @DXB, you may experience road delays. We recommend adding extra travel time to reach the airport, and using Dubai Metro where possible. For flight updates and notifications, add your latest contact
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@EmiratesSupport
Emirates Support
2 years
لا ننصح بمشاركة أي بيانات شخصية بالتعليقات أمام العامة كما يرجى حذف أي تعليقات سابقة قد تحتوي على بيانات تتعلق بالحجز الخاص بكم.
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@EmiratesSupport
Emirates Support
2 years
Emirates is operating flights as scheduled after last week's storm in Dubai caused significant delays and disruptions. We are currently dealing with a high volume of customer queries, and are working hard to respond to your DMs as quickly as possible. Here are some resources
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@EmiratesSupport
Emirates Support
2 years
The recent storms in Dubai disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags. Customers who had travelled to Dubai as their final destination but were unable to retrieve their bags on arrival, may now collect their bags from
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@EmiratesSupport
Emirates Support
2 years
The recent storms in Dubai disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags. Customers who had travelled to Dubai as their final destination but were unable to retrieve their bags on arrival, may now collect their bags from
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@EmiratesSupport
Emirates Support
2 years
Emirates is suspending check-in for all customers in our network with onward connections through Dubai until 23:59hrs GMT, 19 April (03:59hrs Dubai time, 20 April). Customers with connections in Dubai will only be accepted at their point of origin if their flight departs after
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@EmiratesSupport
Emirates Support
2 years
Emirates is suspending check-in for all customers in our network travelling with onward connections through Dubai until 2359hrs [GMT] on 19 April. This is to support operations recovery from the recent bad weather at our Dubai hub.   Passengers already in Dubai and in transit
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@EmiratesSupport
Emirates Support
2 years
Customers departing Dubai can now check in for their flights. Please make your way to the airport only if you have a confirmed flight booking, as the airport remains congested. 🎫 Customers impacted by flight cancellations should contact their booking agent, DM us, or visit
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