Emirates Support
@EmiratesSupport
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Following
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Media
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Statuses
219,691
The official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.
Dubai, United Arab Emirates
Joined October 2012
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@wasimakramlive
Hi Wasim, please DM us the description of the watch along with your flight details and email address. We'll check on this with our Lost and Found Team and let you know. Thanks.
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Emirates is suspending check-in for all customers in our network travelling with onward connections through Dubai until 2359hrs [GMT] on 19 April. This is to support operations recovery from the recent bad weather at our Dubai hub.
Passengers already in Dubai and in transit…
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Emirates is extending the suspension of check-in for passengers departing Dubai effective until 09:00am on 18 April, due to continued operational challenges caused by bad weather and road conditions. (1/7)
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515
Emirates is suspending check-in for passengers departing
@DXB
from 8:00am on 17 April until midnight, due to operational challenges caused by bad weather and road conditions. Affected customers can contact their booking agent or visit for rebooking. (1/3)
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Customers departing Dubai can now check in for their flights. Please make your way to the airport only if you have a confirmed flight booking, as the airport remains congested.
🎫 Customers impacted by flight cancellations should contact their booking agent, DM us, or visit…
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121
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Emirates is suspending check-in for all customers in our network with onward connections through Dubai until 23:59hrs GMT, 19 April (03:59hrs Dubai time, 20 April).
Customers with connections in Dubai will only be accepted at their point of origin if their flight departs after…
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363
The recent storms in Dubai disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags.
Customers who had travelled to Dubai as their final destination but were unable to retrieve their bags on arrival, may now collect their bags from…
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371
Pakistan airspace closure update: Emirates flights to/from Karachi, Islamabad and Peshawar are no longer affected by the closure, and will resume with immediate effect.
Flights to/from Lahore and Sialkot have been cancelled until 4 March.
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@alialsulaim
Hey there, we're sorry to hear that. Share ur bkng ref/tkt no thru a DM,in case you still need assistance. Thanks
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664
1
Emirates is operating flights as scheduled after last week's storm in Dubai caused significant delays and disruptions.
We are currently dealing with a high volume of customer queries, and are working hard to respond to your DMs as quickly as possible.
Here are some resources…
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The recent storms in Dubai disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags.
Customers who had travelled to Dubai as their final destination but were unable to retrieve their bags on arrival, may now collect their bags from…
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@wasimakramlive
Thanks for the awesome review, Wasim. We’re glad to hear the watch is back in your hands.
Looking forward seeing you again on board.
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@MHafeez22
Hi Mohammad, sorry to hear you feel that way. Please share your booking reference and email address using the link here. We'll look into your details and get back to you about your flights.
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@nikhilnani1234
Hi, we can confirm that this individual is not employed by Emirates. Thanks.
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13
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Due to adverse weather conditions, multiple flights to and from
@DXB
are experiencing delays or disruptions.
✈️ To check the status of an upcoming flight, please visit
🎫 For help with with an existing booking, please visit or DM…
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We are currently experiencing a greater volume of customer queries than anticipated. We will review your request and get back to you as soon as possible.
For queries related to COVID 19 waivers, you may refer to
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Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.
For queries related to COVID-19, please visit
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@henrygayle
We're sorry to know about this, Chris. Please DM us your booking reference and email address. We'll check your options and let you know.
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@Davincij15
Hi Davinci, we're glad to read you had a pleasant journey, we hope to welcome you on board again in the future!
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We sincerely apologise for the inconvenience caused. Emirates is working hard to restore our scheduled operations, and our teams will provide all possible support to affected customers. Please DM us if you require any assistance. (3/3)
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Emirates flights from India to the UAE will be suspended effective 24 April, 23:59 local time Dubai for 10 days. Furthermore, passengers who have transited through India in the last 14 days will not be accepted to travel from any other airport to the UAE
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Dubai customers with flights scheduled for today (17 April) are advised not to go to
@DXB
, as check-in remains suspended for all flights. Your safety is our top priority.
🎫 For assistance with rebookings, DM us or visit
📢 For more updates, visit…
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Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.
For travel updates and flight availability, please refer to
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@pubIad
Hi, please share your query with us through a DM. We'll be glad to assist you. Thanks
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@SDhawan25
We're sorry to hear this, Shikhar. We'd like to find out more on a private message. Please include your booking reference or e-ticket numbers starting in 176.
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@hanimirza19
Hi, we're sorry to learn about your cousin's experience. Please DM us the booking reference/ticket number, full name and email address on the booking to be able to check and guide you. Thanks.
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We advise our customers flying out of USA from 01 June to 04 June to reach the airport at least 3 hours before their flight. Please also update your contact details on our website to receive the latest updates and flight status on your journey.
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Emirates flights to and from Mauritius are impacted as Mauritius Airport remains closed due to Tropical Strom Calvinia. Passengers are advised to contact their local Emirates call centre for re-booking options. Please check flight status at
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@1sInto2s
Hi Sunil, DM us more details about the flight details you want to book, number of travelers & class of travel on below link to guide you. Thanks.
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Passengers arriving in Dubai and already in transit will continue to be processed for their flights. Customers can expect delays to departures and arrivals, and are advised to check the latest flight schedules on (2/3)
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@UpasanaSharma95
Hi Upasana, sorry to hear about your experience. Please write to our Customer Relations Team here . They'll get back to you directly after reviewing the details of your comments.
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Passengers arriving in Dubai and already in transit will continue to be processed for their flights. Customers should expect delays with departures and arrivals, and are advised to check the latest flight schedules on (4/7)
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@ParisHilton
Hey Paris, awesome to hear that you’ve had a fabulous time in sunny Dubai :) We’re thrilled that you’re jetsetting again... 1/2
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Due to flooding at Cochin (COK) International Airport, all flights into / out of the airport have been suspended by the airport authorities until 29 August 2018. More information available at
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@SheilahGashumba
Hi Sheilah, we're sorry to learn this. Please send your baggage details through DM, so we can look into it.
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Due to severe flooding at Cochin (COK) International Airport, all flights into / out of the airport have been suspended by the airport authorities until 26 August 2018.
More information available at
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UK flights update: Emirates passenger services between Dubai and all our UK points - Birmingham, Glasgow, London & Manchester have been suspended until further notice. For more info, please visit:
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Emirates Contact Centres are currently experiencing a technical issue. For immediate support please call +971600555555
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Disruption at Dubai International Airport due to severe weather. For updated flight status, please visit:
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Customers departing Dubai are advised to not travel to the airport until after 09:00am on 18 April, and only if you have a confirmed flight booking. Do not come to the airport if you have a booking before this time, as you will be unable to check in. (2/7)
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Customers impacted by flight cancellations can contact their booking agent, DM us, or visit for assistance with rebooking. (3/7)
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Due to severe flooding at Cochin (COK) International Airport, Emirates flights to/from Cochin have been cancelled until 18 Aug 18
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@Khanimran675
@AtifButt540
@ArslanAsh95
@FATEesports
Hi, please DM us your name, booking reference and email address so we can check your details .
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@wbuxtonofficial
Hello Will, we're sorry about that. Please provide us with your skywards account number, date of birth and email address on the account through a DM, here . We'll be glad to check on this for you. Thanks
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@drnikkistamp
Sorry to learn about your experience. We really appreciate you taking the time to send us your feedback at - . Most of our improvements come from feedback like yours, so thanks for reaching out.
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The technical issue with our Contact Centres has been resolved. Customers can now contact their local office number
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@daniellachavezc
Hi Daniella, we're following up with our baggage team. We'll get back to you as soon as we get a reply. Thanks
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@fmarzia05
Hello Marzia, as per the current update, passengers traveling on tourist visa from India to Dubai are permitted to travel with:
- Covid-19 PCR Test certificate issued within 48 hours
- Rapid PCR test within six (6) hours.
Feel free to DM us for any further queries. Thanks
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Due to the closure of
@iah
, Emirates flights to & from Houston have been cancelled until 31 August
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Fog in Dubai has affected some flights from
@DubaiAirports
. We recommend our customers to update their local contact details on our website to receive the latest updates and flight status.
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@troyesivan
Hi Troye,can't promise anything, but follow&DM us ur booking details and we'll get back to you
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@seokjinharu22
Hello Haru, as per the latest update we received the flights remain suspended until the 31st of July. We'll keep our website updated in case we get any further details.
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@withhusain
Hello, we're expecting to resume our flights from India to Dubai as from 7th of July 2021. . We're waiting for the exact travel protocols and relevant permits from the Government authorities. We hope to have more details soon. Please keep an eye on our website for travel 1/2
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@RobertAlai
Hi Robert, thanks a lot for your feedback! We'll make sure to share this with our Customer Experience team for an internal review. Feel free to DM us at if you need any help. Thanks
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@Lord_Sugar
Hi, thank you very much for your kind words. Such compliments truly inspire us in providing the ultimate travel experience. We would love to welcome you onboard again. Thanks .
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@hariss28
Hi Haris, once we have more details regarding the Rapid testing facility at the airport, you can travel from Karachi. Please continue to check the travel updates on our website here .
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Pakistan airspace closure update: Emirates flights to/from Lahore, Karachi, Islamabad and Peshawar are no longer affected by the closure, and will resume with immediate effect.
Flights to/from Sialkot have been cancelled until 4 March.
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@BKSINGH11NOV
@gwalaniarun
@Duranthan
Hi, we can confirm that this individual is not employed by Emirates. Thanks.
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32
Due to the closure of Pakistan and Afghanistan airspace, a number of Emirates flights to/from Pakistan and Afghanistan on 27 and 28 February have been cancelled.
For details, please visit:
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@GaryAnderson180
Hi Gary, please DM us your full name, booking reference & email address so we can check your details. Thanks.
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@ChantelJeffries
Hello Chantel, we're sorry you feel this way. We'd like to know what happened. Please send us a DM and we'll check on this. Thanks.
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@WilliamShatner
Hi William, thanks for the shout out. We hope that you &
@ElizShatner
will have a fantastic inflight experience with us :)
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We advise our customers flying over the busy holidays to reach the airport at least 3 hours before their flight. Please also update your contact details on our website to receive the latest updates and flight status on your journey.
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As always, our primary concern is for the safety of our customers and crew, and this will never be compromised. (7/7)
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Due to the temporary suspension of Air Services between Dubai & Bahrain, the following Emirates flights have been cancelled on 25 & 26 February:
EK837/838
EK839/840
EK833/834
EK835/836
For more details, please visit:
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@Rebel_Nihal
Hi, we don't operate our flights to and from Sharjah. Our flights start or go through via Dubai.
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@djstokiesa
Hi, please submit a claim to our Customer Affairs Team via this link . They'll review the details and get back to you as soon as possible.
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@GyanveerSingh8
@AtulPan05143538
@MujheSabPataHai
@seriousfunnyguy
@TajinderBagga
@desimojito
Hi, we can confirm that this individual is not employed by Emirates.
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2
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Emirates can confirm that an incident happened at Dubai International Airport on 3rd August 2016 at about 12.45pm local time.
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Due to adverse weather conditions forecast in Dubai on 16 and 17 April, customers headed to
@DXB
may experience road delays.
Plan for extra travel time to reach the airport, and complete check-in formalities before arrival for added convenience.
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11
33
While some customers have been able to return home or reach their destination, we are aware that many are still waiting to get on flights. Our teams are working hard to restore our scheduled operations, as well as secure accommodation and other amenities for affected customers at…
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@duane_vermeulen
Hi Duane, please DM us your booking reference and email address. We’ll look into it and get back to you.
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We are in the 2014
@SimpliFlying
Social Media Awards finals. Vote now for your favourite airline here
http://t.co/Sady4VPPG3
#SFAwards14
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Due to Storm Ciara, the following flights have been cancelled on 10th February:
EK43/EK44: Dubai – Frankfurt – Dubai
EK53/EK54: Dubai – Munich – Dubai
EK145/EK146: Dubai – Amsterdam – Dubai
EK87/EK88: Dubai – Zurich – Dubai
For more details, please visit
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Emirates extends our sincerest apologies to impacted customers who have experienced delays and disruption to their travel plans. We appreciate how difficult it is for everyone affected. (5/7)
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Heavy rainfall has caused disruptions to several flights departing from or arriving at
@DXB
today. Customers are requested to check their flight status on for the latest information. We apologize for any inconvenience caused.
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27
Due to forecasted heavy thunderstorms in Dubai on 11 and 12 February, customers headed to
@DXB
may experience road delays.
We recommend to plan for extra travel time to reach the airport, and to complete check-in formalities ahead of arrival for added convenience.
10
5
28
Due to the closure of Manila and Clark Airports in the Philippines following the eruption of Taal Volcano, Emirates flights to/from Manila and Clark on 13th January have been cancelled
For details, please visit:
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Due to poor weather and low visibility in Lagos, the following flights on 13th February have been cancelled:
EK781/EK782: Dubai- Lagos – Dubai
EK783/EK784: Dubai - Lagos – Dubai
For more details, please visit:
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UK Travel Alert: The operations of Emirates flights are effected due to adverse weather conditions across the UK.
Customers are advised to update their local contact details on our website to receive the latest updates and flight status
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@deepikapadukone
Hi Deepika. Thanks for ur support. Do stick w/ us next time. We hope u get your baggage issue sorted out soon.
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@TechnicalGuruji
Thanks for sharing this lovely picture, Gaurav :) We look forward to welcoming you on board soon!
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1
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Pakistan airspace closure update: Emirates Flights to/from Sialkot have been cancelled until 6 March.
Flights to/from Lahore, Karachi, Islamabad and Peshawar are no longer affected by the closure, and will operate as per schedule.
11
7
22
@Peer42437721
Hi, Dubai residence visa holders can travel as long as they present a printout of GDRFA approval, a negative PCR test taken within 48 hours of departure and a negative Rapid PCR test taken 04 hours prior to travel. Kindly DM us if you have more queries. .
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@arhuml92
Hi, please share the booking reference and email address on it, that your friend booked via . We'll retrieve the details from our records and check on your query here.
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0
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#HelloTwitter
We are now here to support you between 8am-8pm GST daily. Look forward to serving you.
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Fog in Dubai has affected some flights from
@DubaiAirports
. We recommend our customers to update their local contact details on our website to receive the latest updates and flight status.
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5
19
@aftab_it_
Hi Aftab. As per our latest update, the COVID-19 vaccination certificate is no longer a requirement. You'll need to meet the travel requirements here . Feel free to DM us for more queries. Thanks.
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8
22
@Ardent254
Hi, I'm sorry to hear about your recent experience with us. Please DM us your booking details. We'll try our level best to help. Thanks.
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0
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Due to Industrial action at Munich and Frankfurt airports on 10 April 2018, customers at both airports may face increased waiting times. We recommend customers to arrive at the airport no less than three hours ahead of flight departure time.
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