ℹ Here are some troubleshooting recommendations to help resolve capture card issues with Nintendo Switch 2:. (🧵 THREAD)

✅ Camera Hub 2.1.1 resolves the issue with Twitch chat and is available for download from or by checking for update in Camera Hub.

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We have identified an issue affecting Twitch chat functionality in Camera Hub when using Elgato Prompter. ℹ️ Our team is currently working to resolve this issue and we will update here with the fix when it's ready.

⚠️ Phishing Attempts ⚠️. Fraudulent emails impersonating Elgato employees are targeting users with fake partnership offers. These emails are not official communication, please report and delete them.

We hope with these steps that you're ready to capture and stream your Switch 2. 😎👉👉. If you need additional help, our team is ready to assist:

6. Still having issues?. Power Cycle the Console:. 1. Hold the Power button on Switch 2 (not controller).2. Select Power Options → Power Off.3. Wait 60 seconds.4. While it’s still off, connect:.5. Connect your Switch 2 → Dock.6. Dock → capture card → PC.7. Power on your

5. Update to the latest capture card firmware. Update your capture device to the latest firmware with Elgato Studio:. ● Download Elgato Studio from ● Open Preferences → Device

4. Audio Not Capturing. If audio is not being captured by your capture device, set the output of your Switch 2 to Stereo:. ● System Settings → Audio → TV Sound → Stereo

3. Washed-Out Colors (over brightened or other strange colors). Try disabling HDR:. ● On your Switch 2 go to System Settings → Display → Scroll down to HDR Output → Off. Learn more:

2. Still no signal? (cont.). If your capture card or TV/Monitor still isn't receiving a signal from Switch 2, try disabling the following settings:. ● Turn Off 120 Hz Output.● Turn Off Auto Low-Latency Mode (ALLM).● Turn Off Match TV power state.● Try a different HDMI Cable

1. No signal. If your capture card or TV/Monitor isn't receiving a signal from Switch 2, try setting the EDID mode of your capture card to Display:. ● Windows: Open 4K Capture Utility → Preferences → Device → Set EDID Mode to "Display".● macOS: Use Elgato Studio → Device

ℹ️ For those experiencing a crash when trying to update to Stream Deck 6.8 from a previous version. 👉 Please download and install it from

@kenaicutebear It looks like an agent has responded to your case. Please check your email to find out the next steps. We will be closing out this thread so we can keep all your troubleshooting in one place. If there is anything else we can do to be of assistance, please let us. .

@kenaicutebear Thanks for reaching out to us. This is something we would like to take a closer look into. Please submit a ticket at and reply here with your ticket number so we can make sure to get these connected. -ES.

Any virtual devices which were previously configured are saved and will re-appear automatically.

ℹ️ A fix has been released for the issue where Stream Deck Mobile for iOS would not connect to a previously paired computer. ✅ Once Stream Deck Mobile 2.3.1 (iOS) has been installed, you may need to re-pair the app with Stream Deck on your computer.

✅ We've deployed a hotfix for Wave Link 1.11 which addresses the issue of MicrophoneFX missing and the game channel audio input not working anymore. 👉 You can get the Wave Link update by checking for updates in the Wave Link preferences or by downloading it from.

How to downgrade safely and keep your configuration intact: .1. Disconnect your Stream Deck +.2. Open the Windows "Add or remove programs" page.3. Find Wave Link and click on the three dots (. ) then select uninstall.4. ⚠️ You will be asked if you want to keep your Wave Link.

ℹ️ Our team is aware of an issue where the MicrophoneFX input disappears after updating to Wave Link 1.11. 📝 This only affects users of Stream Deck + without any additional Elgato Wave devices (e.g., Wave:3 or Wave XLR). ✅ Temporary Workarounds.1. Downgrade to Wave Link.

Marketplace is back online. ✅.