💡Tip of the week: Personalization is a game-changer in customer experience. Leverage customer data to tailor interactions, recommend relevant products, and anticipate needs. Show your customers that you understand and care about their unique preferences. #CXInsights #ERCGlobalCX

Today is ERC Global's 23rd anniversary! 🏆 Thank you to all of our employees, clients, and partners who have walked this path with us, both past and present. We've grown so much during this time, only to become a better company every day for our people. Happy Birthday to us! 💙

ERC's Executive Vice President, Jose Gonzalez recently had the opportunity to speak about generating value through meaningful connections. Jose has previously been named to the prestigious 40 under 40 list by Mercado Magazine. Learn more: https://t.co/WnqZgznANh

Meet Analyn! She was the first agent in our Philippines site! She loves working at ERC because she feels that her work is greatly appreciated. Additionally, she said, "I'm inspired by colleagues who are fun, kind, and professional." Learn more: https://t.co/b2xoaQg550

Do you remember Customer Service week 2021? 💭 We do! We had a blast with the different activities we had each day! 💡 Trivia Day 🌮💃🏻 Taco & Tango Tuesday 🧘🏻 Wellness Wednesday ⚡️ THORsday 📝 JukeBox Bingo We can't wait for this year's Customer Service Week! Are you ready? 👇🏼

We make health a priority at ERC. In fact, we were recently voted a "Healthiest Company". Our #ERCxChats host discussed healthy living in Episode 5 and the balance that is required. Watch the full episode here: https://t.co/gSRY6U8Haf

Meet Pamela! She's a Labor Relations Coordinator at our Naco site and has been working with ERC for 9 years. Pamela believes she can help change someone else's life by providing the best customer experience possible! Learn more: https://t.co/F86pmDnQS1

Nairobi is the 10th largest city in Africa, providing access to a large pool of highly qualified professionals in diverse sectors at competitive rates and home to more than 100 major international companies. Learn more: https://t.co/me0tUmjpbU

At ERC we believe customer feedback is critical to your business. We spoke with Bank Novo's Director of Customer Success, Brian Kale to get his take on how to build positive interactions with your customers. Watch: https://t.co/fCj3brpxwz

Last year we spoke with Bank Novo's Director of Customer Success, Brian Kale. Here's his advice in this #throwback edition of #ERCxChats. Watch here: https://t.co/ff5qMUKYkZ

Here is a fun ERC fact: Did you know that ERC has been operating for 22 years? That's right... Since 1999 😮.

How do you and your business promote positive engagement with your customers? In this throwback episode of #ERCxChats, we sat down CX industry leader Richard "Dickie" Smith, who uses his experience at WHOOP and Uber to weigh in. Watch or listen: https://t.co/vMBo441TLd

What kind of content would you like to see ERC post?

At ERC, we fervently believe that Women's Empowerment should extend well beyond #InternationalWomen'sDay Jessica Atkinson is an ERC Powerhouse. She is one of the many female leaders who play an important role at ERC. 💪🏻 Learn more about what we do: https://t.co/CzLBeBg6gi

Yeritza Caba is a Labor Relations Coordinator at our Naco, Santo Domingo location. We applaud the spirit of progress and bettering oneself and create opportunities for our staff to pursue their dreams. Learn more about what we do: https://t.co/QdpIsaL9AE

Kim Howell is ERC's Chief Human Resources Officer, she is proud of balancing the demands of motherhood and work, we all know how difficult it can be! Here at #ERCBPO, we help and encourage you to accomplish your desires of being both a professional and parent.

Women should be celebrated every day, not only one! 💗 That's why at #ERC we want to dedicate this month to our strong and powerful women 💪🏻. You will be introduced to various women at levels of our company at ERC this month, stay tuned! ✨

Why is the Dominican Republic a Top 5 BPO location? ✔️LANGUAGE PROFICIENCY ✔️CULTURAL COMPATIBILITY ‌✔️INDUSTRY EXPERTISE ✔️ROBUST INFRASTRUCTURE ✔️ECONOMIC & POLITICAL STABILITY Learn more about #ERCBPODR: https://t.co/Osk2tw4XLe

Meet Salvador! 👏🏻. He has been working for ERC for three years. We are proud to have him on our Dominican Republic-based team and couldn't be happier to see his career growth. Learn more about what we do: https://t.co/Bu9GOWenGP

Our SVP of Sales, Kelly Paul answered a few questions for us as we highlight women across our company ahead of #InternationalWomensDay 💗. Her professionalism and attention to detail have made her an ERC mainstay. Learn more about what we do: https://t.co/1gZ07eRTLg