Cost of flushable wipes: $5
Cost of unblocking a private service line: $500+
Amount of quarantine snacks you could buy instead of calling a plumber: A LOT.
Remember: Only flush toilet paper! 🧻
The mandatory ban on non-essential water use in Edmonton and the Capital Region has been lifted. Our thanks to all residents and business owners for conserving more than 100 million litres of water while critical repairs were completed at the E.L. Smith Water Treatment Plant.
A mandatory ban on non-essential water use is in place for
#yeg
and surrounding communities. The water is safe to drink. Customers are asked to conserve water any way they can, and car washes and laundromats are included in this ban. Every drop counts! Learn more at
School's out for the holidays, but that doesn't mean we should take a break from safety. Remember: Stormwater facilities are not safe for recreation. Don't put your life at risk -- find a safe place to skate near you: .
The provincial grid alert has ended. Thanks
#yeg
for your support.
Please continue to keep electricity conservation top of mind in these extreme cold conditions.
Thank you, Alberta! Your conservation efforts quickly reduced electricity demand and the risk of rotating outages. A special shout out to our System Controllers, industry partners and the Government of Alberta for keeping the power flowing and all Albertans safe and warm tonight.
We could all use some light - 22,000 LEDs on a 77-foot tree, to be exact! Let’s spread a bit of joy. Share this year's Churchill Square Downtown Holiday Tree photo with friends and family you’re thinking of while we’re currently apart. ❤️
#yeg
Update: Crews continue to tackle the outage in south and southwest
#yeg
We're working to update the outage map at We appreciate your patience and support as we work safely and as quickly as we can to restore power. Thank you for supporting our crews.
#yeg
Crews are responding to a power outage affecting a number of neighbourhoods in NE
#yeg
and will be working as quickly as possible to restore service. We are working to update our website at this time.
Good afternoon,
#yeg
. We have approximately 25,000 customers out of power across the city due to a transmission system issue in the province. We will begin restoring customers once advised it is safe to proceed. (THREAD)
We respect the cultural and historical significance of Edmonton’s river valley and the lands that surround it. The MOU between EPCOR and Enoch Cree Nation (
@ECN_440
) signifies our commitment in the spirit of reconciliation and collaboration.
Next week, we’re proudly introducing our corporate lunchtime mentoring program – so excited to share the fun with you here! Have you applied to volunteer with with
@BGCBigs
? Become an in-school mentor here: . You're more inspirational than you think.
The first few games of a playoff round are only an elimination game between periods! Check out the peaks and valleys of water consumption as our water treatment teams worked hard to make sure
#Oilers
fans caught every second of the action.
#BattleOfAlberta
#LetsGoOilers
#yegmedia
"Anything you put down [the drain] will eventually make its way to the river." Here's a day in the life of an EPCOR CCTV operator, who controls the funky little robots we use to inspect and maintain our drainage system.
#yeg
.
@theAESO
has directed EPCOR to help manage power consumption in the province. Rotating outages are now in effect in
#yeg
. Our online outage map will be updated as outages happen, and we encourage you to visit to see current information.
As our fundraising comes to a close, we're exceptionally proud to announce we surpassed our goal of raising $465K in support of
@myunitedway
!
We couldn't have done it without the heart, soul & dedication of our employees.
#epcorheartandsoul
We've received reports of catch basin covers being purposefully removed, creating a significant safety hazard. Please report missing/dislodged covers to us at 780-412-4500. If you witness an individual removing a cover, please call
@EdmontonPolice
to report the incident.
#yeg
Last night's power outage in south
#yeg
was fully restored earlier this morning. Thank you to our crews who worked throughout the night to get power back on, and to our customers for their patience and support.
How much do you really know about our water, electricity & drainage? 🌧️We met with Edmontonians in the river valley to find out! Hear from
#yeg
and learn from our experts on everything from where our tap water goes to what electricity vampires are:
Keep off! Those "ponds" in communities are actually stormwater facilities, and the ice surface is not safe for any type of recreation including skating, sledding and even walking. Please remind friends, family and neighbours this winter!
#yeg
Frontline workers are here for us. Let’s be there for them, too. Upload a video doing a virtual wave before midnight April 18, and share it with your friends using
#WaveForTheFrontline
. Check back on April 22 to see the wave in action! Details: .
What a weekend! Thanks to everyone who submitted their
#WaveForTheFrontline
, including
@doniveson
and
@misssarahchan
. We had over 400 video submissions. Stay tuned -- We'll be unveiling the final video on Wednesday, April 22.
Important
#yeg
public safety advisory: We've received reports of catch basin covers being purposefully removed, creating a significant safety hazard for people, pets and wildlife. (1/2)
Beginning March 23, we ask Alberta customers experiencing financial hardship to contact us at 310-4300 to defer bill payments for 90-days, with no late fees or other charges. Please note we cannot discuss accounts on social media. More info:
We're proud to sponsor the Canadian Armed Forces Appreciation Night, June 29 at the
@EdmontonEsks
game. We'll be selling bandanas (min $5 donation) at the gates with proceeds benefiting our military families. We'll be matching donations, with funds going to the
@EdmontonMFRC
!
We all know Ninja Turtles can be found in the storm sewers (obvs), but yesterday we discovered these little guys down there, too. Our crews rescued the ducklings and sent them on their way.
#fridayfeels
@RockinSing
@isnottay
We are aware of the incident at Edith Rogers School on Sept 25. It was unacceptable. We are working with the contractor to take swift action including shutting down construction work onsite until a full investigation is complete. We do not condone racism or hate of any kind.
Repairs at E.L. Smith Water Treatment Plant are underway. We currently expect the restriction to be in place until mid-day on Sunday, February 4. We ask that residents and businesses continue to reduce non-essential water use during the repair and restoration period. Learn more
The next stop on our journey to see the source of
#YEG
's drinking water is Siffleur Wilderness Area. 🏔️🌲
Watch to learn how we're keeping an eye on the water every step of the way and see breath-taking views of Siffleur Falls!
@CTVYEGBuzz
@Bianca_Millions
#ExploreCanada
Our community partners could use a hand now more than ever. That's why we're donating a total of $300,000 to
@theECF
and
@myunitedway
-- eligible to be matched by the provincial government -- to assist those struggling due to the Covid-19 pandemic.
We are aware of reports of power outages in different areas across
#yeg
and are responding to a high volume of calls. Our website will be updated as soon as possible at .
Did you know that
#yeg
's drinking water comes from some of the most beautiful natural wonders in western
#Canada
? 🏔️🇨🇦
Watch as our team and
@CTVYEGBuzz
visit where it all begins—the Saskatchewan Glacier. Stay tuned tomorrow for the next leg of our journey!
#explorecanada
Nothing has changed overnight with Edmonton drinking water – it continues to be safe to drink. Lead in drinking water at the levels we have found in Edmonton is not an acute or immediate health risk. 1/9
Did you know that in the
#yeg
area, 135K people live in poverty? As part of our commitment to giving with heart + soul, we're supporting
@myunitedway
and kicking off our 2-week fundraising initiative.
Join us by learning more & support the United Way:
Not in Edmonton, where
@EPCOR
tests for more than 300 water quality parameters, instead of just the 80 required. A
#glassofthesask
tastes great straight from the tap - voted best tasting water in North America in 2019!
The water pumped into your home is treated. But it’s often only treated to minimum standards. That doesn't work for me. I recommend getting your water tested by professionals & look into getting a water filtration system to improve your water quality 👍
Possible
#scam
alert: We’re seeing reports of suspicious phone calls asking for immediate payment. Customers with account concerns can call us at 310-4300. To report suspicious activity, please contact
@EdmontonPolice
at 780-423-4567.
#yeg
Something special is being unveiled in Edmonton on September 7th and we're proud to be a partner! 🎉
Make sure you’re following us and
@YEGWalkway
to find out more or visit
“That was fun! Do we really get to come back every week?” Best feedback on our first weekly lunchtime mentoring session with
@BGCBigs
🙌. Have you applied to be a volunteer yet? Just one hour a week will help a young person reach their goals!
Significant strides were made last night to restore E.L. Smith Water Treatment Plant to full capacity. EPCOR crews and contractors worked overnight and successfully repaired electrical systems.
The mandatory ban on non-essential water use must remain in place while pumping
"Unprecedented times call for unprecedented measures to support communities and customers. We stand with
@YourAlberta
and
@CityofEdmonton
to ensure residents have the assistance they need.” – EPCOR CEO Stuart Lee. Learn about utility bill deferrals:
Good morning,
#yeg
. Thanks for your tweets and for supporting our crews last night. While many customers saw their power restored overnight, crews continue to tackle outages caused by the windy conditions.
Help support those who fly the skies to save lives. On November 28 only, 100% of all Magic of Lights proceeds will go to support
@STARSambulance
. Buy your tickets today!
#yeg
Last night, approximately 20,000 customers experienced a power outage due to the
#snowsquall
and high winds. Thank you to
@EdmontonFire
for working alongside us to make sure
#yeg
residents stayed safe.
What a night! We are thankful there were no injuries during last night's storm. 27 of our 30 pump trucks were on active calls at one point & we responded to close to 100 events in a 2hr period. Thanks
@AHS_EMS
,
@ATCOGas
,
@EdmontonPolice
&
@EPCOR
for the support keeping
#yeg
safe.
Heartwarming pic of the day: Employee Zach is leading an at-home personal development course for two future EPCOR employees, and we can’t even 😍
#kidsofEPCOR
#TeamEPCOR
Need something to entertain the kidlets while (hopefully) expanding their minds? Check out these fun water, drainage and electricity activities, including printable colouring sheets!
This winter has been especially chilly. Thankfully, things are warming up, but extreme temperature fluctuations can be a leading cause of water main breaks. Learn more:
Where does Edmonton's tap water come from? With EPCOR RiverFest around the corner, CTV's Graham Neil talks to Edmontonians about water and what they know -- and maybe don't know -- about it. Learn more about our river and river valley August 11 and 12.
We’re happy to announce an additional $1 million in support through our
#HeartAndSoulFund
to arts, culture and charitable organizations that bring joy to our community and provide a lifeline to those hardest hit by COVID-19.
#yeg
We've reached the end of our journey down the river and it's time to wrap up EPCOR RiverFest. 💦
A big thank you to everyone who came to
#BaskOnTheSask
and enjoyed the activities at Laurier Park! See you next year!
#yeg
#yegevents
#exploreedmonton
Happy International Day of Women and Girls in Science! Today, we recognize the women at EPCOR -- like engineer and Senior Vice President of Drainage Services Amanda Rosychuk -- that play a critical role in science and technology. 🔬🔭🦾
Explore Edmonton like never before! We're a proud partner of the brand new Commonwealth Walkway—A 10km trail through the river valley featuring an interactive digital experience.
Don't miss any of the exciting details before the grand opening Sept. 7! Check out
@YEGWalkway
!
Our Operations team has confirmed that last night’s outage in south
#yeg
was caused by a transformer that tripped at one of our substations. We are looking into what caused the transformer to trip; this may take some time to determine.
Rotating outages have now stopped as the
@theAESO
has ended its directive for EPCOR to reduce power consumption across
#yeg
. A grid alert is still in place for the province. Please take steps to conserve power where you can. Thank you for you support!
Spring runoff occurs naturally each year. You may notice a change to smell & taste when this happens. Our water treatment team monitors & treats the water 24/7 to ensure Edmontonians have safe, reliable and high quality drinking water. Learn more:
#yeg
A mandatory ban on non-essential water use is still in place for
#yeg
and surrounding communities. Repairs are underway at the E.L. Smith Water Treatment Plant to help restore normal operations. Customers are asked to conserve water any way they can, and car washes and
Thanks to our wild weather this winter, crews have been playing Whack-A-Mole with water main breaks. Extreme temperature fluctuations, like those experienced recently, are a leading cause of water interruptions. Learn more:
#yeg
#yegwx
If it doesn’t have the word ‘toilet’ in it, don’t flush it! Check out how paper towel, flushable/cleaning wipes, tissue and toilet paper break down in water:
You can help reduce your electricity use by:
• Turning off lights that don't need to be on.
• Turning off TVs and computers.
• Limiting use of major power-consuming equipment (e.g., dishwashers, washers and dryers)
Albertans are asked to immediately reduce their electricity use to minimize the potential for rotating outages across the province. See our media release: Albertans Asked to Conserve Power to Minimize Potential for Rotating Outages » AESO
@RockinSing
@isnottay
We have the utmost respect for Indigenous peoples and the ceremony taking place at the time of the incident. We thank the school and EPSB for bringing this to our attention so we could take immediate action. We sincerely apologize to those who experienced this disrespectful act.
Homeowner Tip
#2
: Sun’s out, spout’s out. 💪 Summer storms can flood your property. Remember to ensure your downspout extensions are down and away from your foundation, so that rain water flows away from your property.
We’re pleased Edmonton City Council entrusts us to proceed with the E.L. Smith Solar Project. We will do this in a manner that respects community, environment and history, while upholding our commitments to green our operations. Learn more:
#yeg