EA Help
@EAHelp
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The official help channel for EA games—follow us for tips and game updates. Need help with your game or EA Account? Check out the link below.
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Hey guys, we're aware of some connectivity issues, and we're looking into it now. We'll keep you updated. Thanks!
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Hey gamers! Checking in to let you know that we are still working on getting our online services back up and running. We appreciate your continued patience and will be keeping you updated along the way!
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Wanted to give you all an update: We've identified the source of the issue and we're actively working on a resolution. Thank you so much for your patience!
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We are aware of connectivity problems with our games. We'll keep you up to date on progress here. Thanks for your reports.
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We're currently looking into the issues affecting our services. If you can't play online, access Origin or EA Help, we're on it.
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The issue with FUT Champions rewards is now resolved; Everyone who opens their rewards after 9:18 AM GMT will not have the same issue. The game team will issue correct rewards for affected players who opened their packs before 9:18AM GMT. Thanks for your patience.
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We're aware of a problem currently impacting EA and EA Help services, so you may have trouble reaching us. We're working to resolve the issue as quickly as possible and we'll keep you informed.
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We are in the process of correcting FUT Champions Player Pick rewards for players who received incorrect Items and further updates will be posted in this thread when they become available.
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Today we experienced a series of DDoS attacks that we’ve now been able to resolve. If you’re still having trouble logging in, please contact us.
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Hey FIFA 21 fans. We're looking into reports from players about issues with the latest FUT Champions rewards. Thank you for letting us know, and we'll update you with more information as soon as we have it.
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Having trouble connecting to
#ApexLegends
on PC? We're working on it and will update here when it's resolved.
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We’re dropping the new
#anthemgame
patch ahead of schedule so you can all benefit from the updates and fixes, including improved stability on all platforms. Full update notes here:
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The main issue impacting the Anthem VIP demo on PC and PS4 has been resolved. Anyone who has had an issue on those platforms should restart the game and attempt to join again. Our team is still working on fixes for some of the issues we’re seeing on Xbox One.
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Earlier this week some players got an incorrect message stating they have received TOTY Frenkie De Jong by watching the FIFA eCLUB WORLD CUP live, but not the Item itself.
In this instance, we have granted the Item to the players who saw this message, thanks for your patience.
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We're looking into issues with our websites, games, and services. We'll be back with updates as we have them.
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We're now also looking into login issues across all of our games and services, including the
#AnthemGame
demo. Hang tight--we're on it, and we'll share more info as we have it.
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We're currently having connectivity problems with our games and . We will post updates here as we receive more info.
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Having trouble connecting to your games? We're looking into issues with our games and services right now, and we'll share updates as we have them.
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We are aware of Origin login issues affecting some players and are currently investigating. Thank you.
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@Bhartiya_Kopite
Hi Hendostani, thanks for getting in touch, apologies for our late reply. I am sorry to hear that you have encountered a bug within Fifa 22 that makes Bruno Fernandes disappear when you play higher-rated teams. To help us gather details on the issue we...
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We're looking into the infinite loading issue with the
#AnthemGame
demo. In the meantime, try relaunching the game and rejoining your mission to see if that helps you.
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We're currently looking into the issues affecting our services. If you can't play online, access Origin or EA Help, we're on it.
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Good news, we're seeing recovery across our games and services! Thanks again for sticking with us! Still need help? Let us know through here or our EA Help site.
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Update: Our network teams are working on getting everything restored and are having to run through restarting some systems. We will post more updates on progress as soon as we have them.
We're currently having connectivity problems with our games and . We will post updates here as we receive more info.
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Update: Our teams continue to investigate the problems with connectivity. We do not have a current timeframe for fix at the moment. Thanks for sticking with us while we work through this.
Update: Our network teams are working on getting everything restored and are having to run through restarting some systems. We will post more updates on progress as soon as we have them.
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Our login services are recovering and we're seeing improved stability. We are still looking into other service issues for Xbox One users, and we'll update you here when we have more info.
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We're still looking into the connectivity problems with our games and . We will continue to update here with any progress. Thanks for your patience.
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Hey there
#FIFA20
players, we've started sending out new Player Pick rewards to everyone who got the wrong Player Pick items yesterday. It'll take up to 48 hours for us to get them all out. We're sorry for the mix-up and for the time it's taking us to make it right.
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We're looking into issues with our websites, games, and services. We'll be back with updates as we have them.
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The issues impacting EA Help, AHQ, Origin and connectivity across all titles are now resolved. Thank you for your patience.
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We’ve made some changes that should improve Xbox connectivity for the
#AnthemVIP
demo. If you’re running into issues try restarting your Xbox.
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We're still working on the issues with our games and services. We don't have any updates right now, but we'll let you know when we have more info.
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Haven’t had the chance to play
#BattlefieldV
yet? If you’re on PC, direct message us with the hashtag
#TRYBFV
in the next 24 hours and we’ll get you in the game for a limited time with a 7-day trial for Origin Access Basic.
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Suit up, Freelancers.
@anthemgame
is back up and ready to go. Thanks for sticking with us!
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Something's up with our online services, but we're on it. In the meantime, you might not be able to connect to online modes, buy games, or log in to your account. We’ll get you back in your game as soon as we can.
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We're looking into delays with Login Verification codes, and we're working on getting them sent out as fast as we can. While you wait, if you have your backup codes written down, you can use those to log in.
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EA is currently experiencing an outage. EA games, services & support may be impacted. We’re working to resolve as fast as possible.
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Good morning
#FIFA20
players, the FIFA team is working on the Weekend League rewards issue you've reported to us. More info to come here and on
@EAFIFADirect
as we have it.
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We are investigating reports of players experiencing issues connecting to FIFA at this time. We'll provide more updates as they become available.
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The
#AnthemGame
servers are currently down for emergency maintenance and you will not be able to log in right now. We will update everyone once they’re back up and running. Thanks for your patience, Freelancers!
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The connectivity problems with our games and are fixed. Thanks for all the reports.
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Update time! We're still seeing partial connectivity restored across our games and . Our teams are working hard to get everything fully restored. Keep your eyes here for updates.
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We’re having some trouble with our services right now, so you might not be able to get into your games or create a case with us on . We’re looking into it, and we’ll let you know when we have more info.
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Thanks for being so patient everyone, we're still working on those Player Pick rewards! No update to share at this time but we'll keep you informed once we have more news.
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We're currently looking into reports from players unable to load their Origin game library. While we investigate, you'll be able to launch your games directly from your desktop shortcuts or the launcher found in the install path
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The issues affecting EA and EA Help services have now been resolved. Thanks for your patience!
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We are seeing some recovery to connectivity for our games and . We are still working to get everything back up to normal. We'll continue to post progress here.
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We're looking into issues with our games, and services. We'll be back with updates as we have them.
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We are seeing connectivity recovery across all of our titles and . You may experience some delays getting back in and might have to restart your game completely. Thank you for your patience while we worked on this.
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The issues affecting EA and EA Help services has been resolved. Thanks so much for your patience!
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Hey FIFA 22 fans, the issue with EA Play members gaining access to the 10-hour trial on PlayStation 4 & 5 in North America has been resolved. Thank you for patience!
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Our team is working through some technical issues with the Madden NFL 22 EA Play Early Access Trial on certain platforms. We will update as soon as possible, thank you.
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Want to know when you can play
#AnthemGame
? Here's a breakdown of when you can get your hands on it, and get more info on the Open Demo coming up this weekend:
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We're aware of connectivity issues affecting players at the moment and are working to resolve them. Thank you.
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Hello, Freelancers! We understand some of you are having issues connecting to
#AnthemGame
servers right now and we’re working to address it as fast as we can. Please hang with us and try again in a few minutes.
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While we're working on the login issues, you may also have trouble logging in to EA Help. We're doing some work in the background and will be back online as soon as we can.
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We're still working on restoring FIFA 19 Daily Gifts in the FUT 19 web app and companion app. We'll update on
@EASPORTSFIFA
as soon as rewards are back. Thanks for sticking with us!
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Seeing Error Message 623 or 918 in
#StarWarsBattlefrontII
?
Sit tight, we're on it! An incredible number of players have joined us during our
@EpicGames
Store free week and we're scaling up new servers to welcome you all to the Battlefront.
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Freelancers, we are having some issues with
@anthemgame
connectivity. We will provide updates as we receive them.
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Looking for your Legion of Dawn items in
#AnthemGame
?
1. Complete the tutorials.
2. Talk to Prospero at his stall in Fort Tarsis.
3. Complete his mission.
4. Talk to him again.
5. Open the Store.
6. Claim your items in the Rewards tab.
7. Equip and play!
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Hey,
#DeadSpace
Players!
The team is working on a patch that will address some issues encountered on PS5 and Xbox. This patch will also provide an option to disable VRS on a PC. Thank you for your patience as well as your help with identifying these issues!
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We’re aware of a crashing issue some of you have been reporting for
#AnthemGame
. We’re investigating and ask that you share your crash data reports when prompted. If you have, we’ll be reaching out to gather info; if not, please reply to this thread on AHQ:
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Dead Space™ is available for preload on all platforms: PlayStation®5, Xbox Series X|S, and PC.
If you're playing on PC, make sure you install the game on a Solid State Drive (SSD) and update your GPU drivers for the best gameplay experience.
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We are still investigating reports of missing FIFA points on Xbox One and PS4, Further updates to come as they're available. Thank you.
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@SkylixCFC
Hi there, Sylix, glad to hear about the hype for the Web App, keep those eyes peeled 👀 it's about time soonish -Riley
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We're currently looking into the issues affecting our services. If you can't play online, access Origin or EA Help, we're on it.
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Guidance for PlayStation players:
1⃣ On your console, go to Settings > System > Date and Time > Set Date and Time > Set Manually.
2⃣ Change the date to March 1, 2024.
3⃣ Once this change has been done, the game should function normally.
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@KraljBoskovic
Hi there, if you're getting frequent server disconnects, you may need to open or forward some ports to improve yo...
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Calling all
#ApexLegends
players. We’re interested in chatting to you about your experiences regarding missing in-game content. If interested and have 60 minutes to spare, fill out this form: . Looking forward to meeting you!
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We’ve heard about several fiber cuts making it hard to connect to the internet. That also affects how you connect to our games and . This is still being investigated and we’ll keep you posted when we know more. -EA Help Team
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We are aware that and a number of our services are experiencing issues at this time and are working on a fix. Stay tuned for updates.
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We have completed the process of correcting FUT Champions Player Pick rewards for those who received incorrect Items. Affected players can claim a new Player Pick reward through the Unassigned Items screen, which is accessible by going to the FUT Store.
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We've fixed the issues with Twitch Prime, and we're working on getting out the rewards for all eligible players. You'll get an in-game message once we've delivered the Items. Thanks for your patience while we work on this!
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We’re researching issues players have with missing content in FIFA 21, we’d love to get feedback to learn from your experience. If interested and have 60 minutes to chat, please fill out this form. In exchange, we will be granting beta access to FIFA 22!
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Hey Legends, we're digging into reports that account progress is displaying incorrectly. We'll keep you informed here as updates become available.
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Our games, sites, and services are back in action. Thanks for your reports while we investigated!
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The Anthem VIP demo has ended. See you on Friday for the open demo.
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We're aware of a connectivity issue affecting players at the moment and are working to resolve it. We'll post an update here once it's resolved. Thank you.
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Hey,
#DeadSpace
players!
Updates that address fixes to graphical issues have been pushed live to Steam and PS5. Updates for the EA app and Xbox are both in progress and should arrive within the week or sooner.
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Hey FIFA players, you're only eligible for the Frankie De Jong Item if you watched the eClub World Cup. If you did watch it, you should have already gotten your item. We're sorry if you got the message by mistake!
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Heads-up! We're closing early tomorrow, December 24, and we'll be closed all day on December 25. Support will also be limited on December 26. We'll be back to our normal hours on December 27.
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The issues affecting EA and EA Help services has been resolved. Thanks so much for your patience!
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