DraftKings CX Team
@DK_Assist
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DraftKings Customer Support. Our mission is to make sports better and make better sports fans by bringing fans closer to the game
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Joined May 2017
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For those who rostered players from the NBA PPD games this evening, we will ensure that you are not at a loss for those entries. We will be issuing you a site credit for your entry fees minus your winnings.
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For last night's First Red Zone Team market, in addition to honoring bets on the Steelers as winners, we are also cash crediting all customers who bet on the Browns as winners! Customers that bet on the Browns for this market will be credited within 24 hours
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We are monitoring tonight’s game between the Bills and Bengals. When an official decision is made regarding the status of the game, we will assess the situation and communicate accordingly. Our thoughts are with Damar Hamlin and his family
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Attention all GSW moneyline bettors: Anyone who played the Early Win Promo tonight on the Warriors, this will appear as a loss but your winnings will be credited within 24 hours! Thank you for your patience.
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@adamlevitan
Pursuant to the Terms of Use, the DraftKings Game Integrity Committee has decided to void this contest. We thank you for your patience while DraftKings Game Integrity monitored multiple rounds of the draft to assure our findings were fair and warranted.
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We're aware of the issue of live Gamecenters not loading and we're working to have that resolved ASAP. Thanks for sticking with us.
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We're aware customers are having trouble connecting to the DFS app/full site at this time. We're working to resolve this as quickly as we can. Thank you for your patience as we work on this for you.
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We are aware that NBA stats are not currently updating in real time. We understand that this is frustrating and we are currently working diligently to resolve the issue and bring back live scoring as soon as possible.
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We are aware some players are unable to place and view their wagers. We are working to resolve as quickly as possible. Thank you for sticking with us here.
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We're aware of sitewide DFS and SB issues resulting in the app and full site not loading. We’re working to have everything resolved and back to normal ASAP.
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These credits will be issued prior to tonight's NBA main slate going live at 7 PM ET. Thanks for your continued patience.
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As a result of the three NBA games not being played today, we will be canceling and refunding all NBA contests. All refunds will appear in your account shortly.
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We are currently investigating live scoring issues related to NBA. We will post an update once we have resolved the issue. Thank you for your patience.
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Our team is aware of current intermittent issues with the site. We are actively working to resolve this. Thanks for your patience.
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We have credited users' accounts for their NBA entries last night. We're sorry we dropped the ball here and this wasn't completed before the main slate locked, but we appreciated everyone's patience!
These credits will be issued prior to tonight's NBA main slate going live at 7 PM ET. Thanks for your continued patience.
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We are aware that our live stats for NFL are not updating and are actively looking into this. We appreciate your patience as we work to resolve this.
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We're aware that users are having issues viewing their account balance at this time. We're investigating this now and we thank you for your patience as we look into this.
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Due to technical difficulties with the 1 PM ET Madden Sim we have canceled the LAC V JAX showdown slate and the 4/16 classic contest. To make up for this experience tomorrow's 8 PM Madden Sim will have a $10,000 prize pool. Thank you for sticking with us today.
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Gamecenters and contests are now loading in full. As a token of appreciation to our players, anyone who played in contests tonight will be emailed tomorrow with links to exclusive free rolls, based on what sport you played tonight. We appreciate you sticking with us.
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Update below regarding the Boston vs. Carolina Postponement tonight:
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Users affected by this postponement in NBA tiers contests will also receive the difference between entry fees and winnings.
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Due to postponed games and uncertainty about remaining scheduled MLB games, we have cancelled the MLB main slate. Your contests have been cancelled and your entry fees have been refunded.
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We are aware that players are currently experiencing issues with log-in and bet placement, and we are working on getting this resolved ASAP. Thank you for your patience here.
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As a result of the three NBA games not being played today all bets on these games have been voided and refunded back to your account
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Sportsbook customers may have trouble placing bets and viewing recent bets right now. We're taking a look at this!
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We understand the Pacers vs Pelicans game being postponed is frustrating. Reach out to support
@draftkings
.com and we will outline next steps for you.
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We are aware that our NFL live stats are slow to update at this time. Our team is working to have this resolved as quickly as possible, but thank you for your patience in the meantime!
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@TylerHump_EMAW
Hi Tyler, Mariota gets credit for both a Passing TD and a Receiving TD. Thanks for playing!
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We understand that Sportsbook users are having trouble placing bets at this time. We're working to resolve this as quickly as we can. Thank you for your patience.
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There will be a $100K MLB freeroll 4/11, $75K NBA freeroll 4/ 13 and a $25K NHL freroll 4/12. Thank you again for your patience this evening.
Gamecenters and contests are now loading in full. As a token of appreciation to our players, anyone who played in contests tonight will be emailed tomorrow with links to exclusive free rolls, based on what sport you played tonight. We appreciate you sticking with us.
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Update on the Maulers/Bandits game for USFL: as this game was rescheduled within the original scoring period for this weekend's Classic slate, players from this game will still be eligible to accrue points in these contests!
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We are currently working on transferring the advancing NFL Best Ball Tournament entries into round 2 contests. We will provide more updates throughout the process. Thanks for your patience!
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We are aware that stats aren't updating for PGA contests. Our team is actively looking into this and we appreciate your patience. We will get those stats updated ASAP!
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The K1ck/GO series has been delayed and is scheduled to begin tomorrow at 1 PM ET. With the series confirmed to begin tomorrow, per our terms we have adjusted the Scoring Period for the Game Set. When the Series begins tomorrow, all stats from the series will be scored.
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We will be monitoring the situation with the NBA and NHL seasons closely and we will follow up with all users once we have an update regarding NBA and NHL Achievements.
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The Denmark vs Finland match resumed today. Despite this, we will still be crediting entry fees - winnings for users that drafted players from Denmark and Finland in both classic and showdown contests. Please allow 24 hours for this credit and we appreciate your patience.
Due to Denmark vs Finland match being suspended for a medical emergency we will be crediting entry fees - winnings for users that drafted a player from Finland or Denmark. Thank you for your patience today.
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We are aware that stats for NBA and NHL are not updating at this time. We are working to get this solved ASAP. Thank you for your continued patience.
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Due to the 10/5 Bucks-Grizzlies game being suspended after the third quarter, we will credit entry fees - winnings for customers in Classic NBA contests tonight. In addition, the MIL-MEM Showdown will be paid out like normal. Please allow up to 24 hours for credits to be issued!
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We're aware stats aren't currently updating for MMA contests. We are working to get this fixed as soon as possible - thank you for your patience.
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We are aware of reports of customers having issues with their accounts, and we are investigating. If any customers are having issues with their accounts, please contact Customer Experience Team at support
@draftkings
.com
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@Cozy4041
We can confirm that we will have XFL contests this season and that those contests will begin on 2/8. We'll be sure to provide additional details as we get closer to that date. Thanks for your patience in the meantime.
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We are aware that stats for CFB contests aren’t populating and are working diligently to get that resolved ASAP.
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Sportsbook customers may have trouble logging into their accounts right now. Our team's working to get this squared away as quickly as we can!
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Due to Denmark vs Finland match being suspended for a medical emergency we will be crediting entry fees - winnings for users that drafted a player from Finland or Denmark. Thank you for your patience today.
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Customers may have trouble placing Sportsbook bets at this time. Working on a fix now!
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We are aware users are currently unable to access the site and the app. We are working diligently to get this resolved. Please follow for more information. We appreciate you sticking with us!
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We are aware of the current issues with bet placement and viewing bet history. Our teams are actively working on fixing these issues right now. We appreciate the patience here.
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We're aware users are having trouble redeeming their NFL Best Ball $3M Millionaire Ticket (9/10) due to contests being full. We will continue to post these contests to ensure you can redeem your ticket!
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Some players are experiencing trouble with viewing and placing SGPs at this time. Our team is working to get this fixed ASAP. Thank you for sticking with us here!
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We are aware some users are experiencing issues with our Hammer the Over promo, we are working to resolve this as soon as possible.
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We are in the process of verifying stats for NBA contests last night. Once verified, we will pay out contests. Thank you for your patience.
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We're aware that some users are having trouble connecting to the iOS app. We're working on resolving this as quickly as we can and would recommend using the website on an internet browser in the meantime. Please follow () for more information.
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We're aware players are having trouble editing their lineups at this time. Our team is looking into this and we're working to resolve it as quickly as possible. Thank you for your patience as we work to resolve this.
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For those who rostered players from today's forfeited CS-GO match, we will ensure that you are not at a loss for those entries. We will be issuing you a site credit for your entry fees minus your winnings. Please allow until 5 PM ET for these credits to be issued.
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Due to the restart of the Genesis Open, all golfers that have teed off will have their scores reset back to 0 once the round begins again. All players will remain locked.
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We are aware that customers may be experiencing bet placement, cash-out, and settlement issues. We are working on resolving this as quickly as possible, and we appreciate your patience.
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All 10:30 PM EST Pelicans vs Kings showdown contests, as well as all NBA contests scheduled for 3/12 have been cancelled and entry fees have been refunded.
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Attention DK Tennis fans! Currently when Player A retires pre-match, both that player and his/her opponent (Player B) receive 0 points.
Would you prefer if Player B was awarded points for the walkover? Share your thoughts, your feedback will help us revise our scoring!
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This is not a drill. We are aware that users are unable to access our Daily Fanasy and Sportsbook app and we are working on getting this fixed ASAP. Thanks for sticking with us here.
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DraftKings scheduled maintenance is taking place tonight for DFS, Sportsbook, Casino, and Retail. DFS maintenance will take place between 5 AM and 9 AM EDT. Sportsbook, Casino, and Retail maintenance will take place between 2 AM and 9 AM EDT. We appreciate your patience!
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Zach Pascal will not be credited with a TD as this was a special teams blocked punt and touchdown. Individual players only receive points for special teams touchdowns on punt returns. Therefore, only the Colts D/ST will be credited with the TD.
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We are aware that some players are experiencing issues with bet placement at this time, and we are working on getting this resolved as quickly as possible. Thank you for your patience!
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Tomorrow's Pittsburgh Steelers vs Buffalo Bills game has been postponed to Monday at 4:30 PM ET. The start time for this game will be adjusted, however, this game will still be included in Sunday's NFL contests.
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We are aware of issues with NBA live stats. We are working to have this resolved ASAP. Thank you for sticking with us!
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We are aware that GameCenters are not loading, and we are working to resolve this as quickly as possible. Please follow for updates. Thank you for your patience.
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We are aware that players are having difficulty editing and viewing live contests at this time. We appreciate your patience as we work to solve this as soon as possible!
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Bet Placement and Bet History are now fully functional in all Sportsbook states. Thank you for sticking with us!
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We understand that Sportsbook users are having trouble placing bets at this time. We are working to resolve this as quickly as we can. Thank you for your patience.
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Due to continued maintenance, all DraftKings products will be down until 9 AM ET. During this time, customers will not be able to access the site and all DFS Snake and Best Ball Drafts will be paused. We appreciate your patience during this time.
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The technical difficulty has now been resolved, thank you for your patience!
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There was a brief display issue that showed the Patriots vs. Broncos game as postponed. This issue has been fixed and players from that game will accrue points.
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Update for users with entries in the Monday-Tuesday set that begins tonight (11/30):
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We're aware users are having trouble placing Sportsbook bets right now and we're working to resolve this as quickly as we can. Thank you for your patience!
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We're actively monitoring news for the 8PM OKC vs HOU game and will provide further updates are more news is available.
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We are aware some players are unable to place bets on the Sportsbook and we are working on a resolution.
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Customers may have trouble logging into their accounts at this time. Our team's working to get this squared away as quickly as we can!
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We're aware that GameCenters are not loading on the app and full site. Our team is working on this and we hope to have it resolved shortly. Thank you for your patience, and if you have any other questions, please let us know.
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Sportsbook customers may have trouble logging into their accounts at this time. We are checking on this now!
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We understand that today's Rocket League slate was not the experience you were hoping for. For being loyal to DraftKings, we will be providing you a credit for the difference of your entry fees and winnings. Please allow us 24 hours for this credit to be applied.
At this time, we are awaiting official word regarding the ZT vs Quality Control and the Jorjajo vs Suprmode matches. We will follow up prior to 11:59 PM ET with additional information.
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Tonight's UFC fight between Karl Williams and Chase Sherman has been canceled. These fighters will not accrue point's in Today's contests. Please make sure to check your lineups!
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We are aware that some customers are unable to reach the DraftKings website. Please follow for updates. Thank you!
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We're aware the Barriault/Piechota fight began before our late slate contests locked tonight. Any users who edited their lineup between the time this fight started and when these contests locked had their lineup invalidated and entry fee refunded.
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We are aware of Klay Thompson's status currently displaying as OUT. We are working diligently to have this resolved, we apologize for any confusion and appreciate your patience.
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We are aware that NBA stats are not currently updating. We are working to get this resolved promptly and appreciate your patience!
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We are aware that the GOLF Gamecenters are currently not updating and are working to have this updated as soon as possible. Thank you for hanging in there with us!
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Thank you for hanging on as we worked through this issue. This has been resolved now!
We understand that Sportsbook users are having trouble placing bets at this time. We're working to resolve this as quickly as we can. Thank you for your patience.
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We are aware that College Basketball stats are not currently updating. Our team is working to have this resolved as quickly as possible. Thank you for your patience.
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We recognize some players recently received an email from DraftKings indicating they had a withdrawal cancelled. This email was sent inadvertently by our team and we apologize for any inconvenience. If you have any questions, please reach out to us at support
@draftkings
.com.
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