If you’ve had an Amazon support meltdown too, feel free to trauma-bond in the replies. And I never got that email that was promised. He, @amazon, — fix your damn OTP system.

Eventually, I got access. But the experience was so broken, I wrote a blog post about it — part therapy, part warning. If you’ve ever yelled at a robot, you’ll relate:.👉

I got passed between reps, chatbots, and even an automated callback that confirmed my identity… then dropped the call. Amazon: “We take your security seriously.”.Also Amazon: “We have no record of that request.”.

So I clicked “resend OTP.”.Nothing. Tried again. Still nothing. Customer support told me: “Just wait a few minutes, sir.”.I did. For what seemed like HOURS.

It all started with an “unusual activity” flag. No problem, I thought. I’ll just enter the one-time password they text me. Except… they didn’t.

Amazon’s OTP system locked me out of my own account, gaslit me for hours, and sent me down a support rabbit hole so deep I questioned my own existence. A short horror story 👇

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