#CustomerExperience
@CustExpWorld
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The Focus Group creates customer experience events focussed on improving every aspect of corporate interaction with customers and employees.
London, South Africa, Dubai
Joined March 2010
If you want to exceed customer expectations, you need to adapt to the new mindset. #CEW2020 #B2C #CustomerExperience #CustomerService
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How can you achieve a connected and consistent Customer Experience by utilising Technology?.Find out during #CEW2020 Part 4 - Technology, Data & Analytics coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time. #CX #Technology #DigitalTransformation
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We have a phenomenal speaker list lined up for tomorrow with loads of freebies to attendees including the latest whitepaper from Gap in the Matrix on the psychology of sneaker shoppers. Act now - follow the LiC to book your seat. #CEW2020 #CX #DigitalTransformation
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What a great session! We just wrapped up #CEW2020 Part 1 - #Leadership, and would like to thank Willem Gous - The Human Entrepreneur, Tom VAN DER LUBBE, Nic Ray, Brendan Leece and Edgar Spongolts. Great content with relevant references and interesting food for thought :)
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How can you drive value directly from #CX in your B2B organisation? .#CEW2020 B2B Part 1 - #LargeB2B will give you the answer along with invaluable guidance and strategies to drive your CX Strategy to success. Register for this online event before 10 Sept. LiC.#VirtualEvent
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The pandemic has certainly done a fantastic job at highlighting trends and problems when it comes to #EmployeeExperience over the past couple of months. Jo Taylor from Let's Talk Talent recently shared some great insights on the topic. #CEW2020.
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How does #culture figure into your care plan?. Register for the #PX020 Series – Part 1, PX & Culture for Care coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time. #PatientExperience #CulturalTransformation #VirtualEvent #HealthcareProfessionals
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Do the leaders in your organisation have the skills they need?.Don’t delay! Register for #CEW2020 September Series – Part 1, Leadership coming to you as an online event of 90min on 8 Sept. at 10:00 UK London time. LiC.#CX #Leadership #VirtualEvent
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Creating the right experience by starting at the core. #CEW2020 #CX #CultureShift #CustomerExperience
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Did you know that you will receive a FREE MAPPING TOOL when you book any of the #CEW2020 #B2B sessions?.A unique opportunity for all #CX leaders, brought to you by CEW and our deployment partner, @TribeCX. Find out more!! Link in the comment section. #OnlineConference
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When you find suitable candidates, best to hold on to them and grow the talent.
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Is Employee Engagement complete Bullsh!@#?!.Register for #CEW2020 Sept. SeriesThe event includes freebies from Tribe CX as well as recordings from the July Series for a broader perspective. LiC. #CEW2020 #EmployeeExperience #CX #VirtualEvent
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Do the leaders in your organisation have the skills they need?.This is a great session for anyone in a leadership position if they want to up the game and navigate their company to thrive past the pandemic. Register for #CEW2020 Sept Series. LiC.#CX #Leadership #VirtualEvent
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Do you know what to do now, do next and do later to draw value from #CustomerExperience?.This session will focus on the specific opportunities and challenges in designing and optimizing CX in the context of large B2B relationships. Learn more and register - LiC
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