Coinbase Support
@CoinbaseSupport
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Official @Coinbase Support Account. Account concerns? Please DM. Do not post private info publicly.
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Coinbase Support will NEVER under any circumstances ask for the following:
-Account login info
-2FA codes
-To download software to your device
-Send funds to an external wallet address
If anyone claiming to be w/Coinbase Support makes these requests, contact us immediately.
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We are experiencing high support volume and response times may be greater than 48 hours. Please check our Help Center () for solutions and access to our Virtual Assistant or our Status Page (). Your support request is important to us…
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Customer transactions have fully recovered, we will continue to monitor activity. Advanced Trade API users may continue to see increased throttling while we experience increased trade volume.
We are seeing recovery in customer transactions. Advanced Trade API users may see increased throttling while we experience increased trade volume.
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We are seeing recovery in customer transactions. Advanced Trade API users may see increased throttling while we experience increased trade volume.
We are aware that some users may be experiencing errors when transacting. Our team is investigating this issue and will provide an update shortly. Your assets are safe.
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We are aware that some users may be experiencing errors when transacting. Our team is investigating this issue and will provide an update shortly. Your assets are safe.
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We have issued a fix which remediated the display issue impacting customer account balances and latency across . We appreciate your patience.
We appreciate your patience. We're beginning to see improvements in latencies and completed transfers. Rest assured your funds are safe.
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We appreciate your patience. We're beginning to see improvements in latencies and completed transfers. Rest assured your funds are safe.
We are aware some users may experience increased latency across and a few users may see intermittent zero balance. Rest assured, your funds are safe. Our team is investigating this issue and will provide an update. Trading is not impacted at this time.
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We are aware some users may experience increased latency across and a few users may see intermittent zero balance. Rest assured, your funds are safe. Our team is investigating this issue and will provide an update. Trading is not impacted at this time.
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All customer sends, withdraws and deposits have been restored on . Thank you for your patience.
We are aware that some customers may be experiencing failed sends, withdraws or deposits across and degraded performance across trading. Rest assured your funds are safe.
You can track this incident at
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We are aware that some customers may be experiencing failed sends, withdraws or deposits across and degraded performance across trading. Rest assured your funds are safe.
You can track this incident at
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All customer account balance display issues have been restored on . Thank you to all of our customers for your patience today.
All services on have been restored. Very few customers may still see an inaccurate balance on their account. Our team is working on resolving this display issue for these users.
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All services on have been restored. Very few customers may still see an inaccurate balance on their account. Our team is working on resolving this display issue for these users.
We are starting to see activity normalizing. We will continue to monitor our systems and provide updates.
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We are starting to see activity normalizing. We will continue to monitor our systems and provide updates.
We continue to see improvement in customer trading. Customer login has recovered & we’re seeing intermittent improvements in sends. Due to continued heightened traffic customers may still see errors in receives & with some payment methods. Rest assured your funds are safe.
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We continue to see improvement in customer trading. Customer login has recovered & we’re seeing intermittent improvements in sends. Due to continued heightened traffic customers may still see errors in receives & with some payment methods. Rest assured your funds are safe.
We appreciate your patience. We’re beginning to see improvement in customer trading. Due to increased traffic, some customers may still see errors in login, sends, receives and with some payment methods. Rest assured your funds are safe.
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We appreciate your patience. We’re beginning to see improvement in customer trading. Due to increased traffic, some customers may still see errors in login, sends, receives and with some payment methods. Rest assured your funds are safe.
We are aware that some users may see a zero balance across their Coinbase accounts & may experience errors in buying or selling. Our team is investigating this & will provide an update shortly. Your assets are safe.
You can track this incident at
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We are aware that some users may see a zero balance across their Coinbase accounts & may experience errors in buying or selling. Our team is investigating this & will provide an update shortly. Your assets are safe.
You can track this incident at
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We’ve resolved the new wallet / existing wallet errors customers experienced earlier today. Balances are now displaying correctly. We apologize for any inconvenience this may have caused.
We’re aware that some Coinbase Wallet customers may see an error screen when creating a new wallet or importing an existing wallet. This is also causing a display issue where some assets show a 0 balance - rest assured your funds are safe while our teams work on a fix.
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We’ve implemented a fix and are seeing improvement - we’ll provide another update once we’ve confirmed the issue is resolved.
We’re aware that some Coinbase Wallet customers may see an error screen when creating a new wallet or importing an existing wallet. This is also causing a display issue where some assets show a 0 balance - rest assured your funds are safe while our teams work on a fix.
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