Coinbase Support
@CoinbaseSupport
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Official @Coinbase Support Account. Do not post private info publicly.
Joined June 2014
A fix has been implemented and all services have returned to normal. Thank you for your patience while we worked to resolve this issue. https://t.co/rG6nuJ6zwU
We are aware some users may be experiencing degraded performance for DEX, Borrow and Lend. Our teams are actively investigating this issue and will provide an update shortly. Rest assured your funds are safe.
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We are aware some users may be experiencing degraded performance for DEX, Borrow and Lend. Our teams are actively investigating this issue and will provide an update shortly. Rest assured your funds are safe.
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If you get a message from a “relative” asking for urgent money over the holidays, pause. Scammers impersonate family during travel-heavy weeks. Always call to verify before you send any asset:
coinbase.com
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I’m excited to share a set of upgrades that make getting help at @coinbase simpler and faster than ever. We’ve made @CoinbaseSupport easier to access directly in the app, giving customers clear pathways to the help they want – whether that’s self-service, phone, chat, or an AI
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The season of giving is also peak season for scamming. If you’re planning to donate, take a few minutes to verify the organization first. Here’s how to give with confidence—and avoid getting scammed:
coinbase.com
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Account restrictions used to slow things down, but not anymore. We've dramatically improved self-service KYC, which works in just seconds. We’re listening closely to feedback and removing friction where it counts. If you’re still stuck, send us a DM so we can assist further.
We heard the feedback. We fixed the pain points. Account reviews are now self-serve - faster, simpler, better.
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A lot of our daily convos live on apps like Discord and Telegram. Unfortunately, so do scammers. If someone promises fast money, free tokens, or “urgent” help—pause and verify. Full guide to staying secure:
coinbase.com
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🚨 5 ways to stay safe from scams: 1. Slow down — scammers rush you. Verify first. 2. Don’t click unknown links — go to official sites ( https://t.co/QuP4Ccn4go or https://t.co/zWsAb2fWy2). Hover over links before clicking! Some URLs are masked and may take you somewhere
help.coinbase.com
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Your security is our priority. Coinbase will never contact you to request your login info, or tell you to move your funds for security reasons. Report scams → security@coinbase.com
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Coinbase will be offline for a scheduled upgrade on October 25 at 7AM PT, estimated to last 4 hours. Plan ahead and check status updates at: https://t.co/a3pl4WiDhZ
https://t.co/YQy4ImJ11h
We’ve scheduled a Coinbase upgrade for October 25 at 7AM PT, estimated to last 4 hours. During this time: → All trading will be unavailable → All transfers will be unavailable → All other services will be delayed (details in 🧵) Thank you for your attention to this matter.
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Consumer Protection Tuesday: We led a proactive on-chain investigation with law enforcement that helped disrupt a fentanyl-precursor network. Blockchain is bad for criminals, that’s why they rely on cash. We followed the trail and took action. Read more:
coinbase.com
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Update 7: Coinbase systems have recovered after today's AWS outage. While we do not expect any more instability, we will continue to monitor the situation.
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Update 6: We continue to see recovery on our services due to today's AWS outage. We do expect some continued instability for portions of the Coinbase platform and will provide updates as they become available.
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Update 5: We're aware that customers are unable to use many core functions of Coinbase, such as Trading and Transfers due to ongoing issues with AWS. We will continue to investigate and provide updates here.
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Update 4: We’re currently experiencing issues with our support channels. Some chats and calls may disconnect. Our team is actively working to resolve this ASAP. While we resolve this, helpful resources are available at https://t.co/zWsAb2gunA. Thanks for your patience.
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Update 3: We are currently experiencing scaling issues due to the AWS outage, which may cause some users to encounter difficulties using Coinbase. Our team is actively working to resolve this issue as a top priority. Thank you for your patience.
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Update 2: Coinbase services are continuing to recover. Users should be able to use most services on Coinbase now. Meanwhile, some older asset transfer requests are still pending, which we are investigating. We're continuing to work on the issue and will provide further updates
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Update: we're seeing early signs of recovery, with some users being able to access and use Coinbase services now. Our team is still working on this issue with top priority. We will continue to provide updates as the situation changes.
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We're aware many users are currently unable to access Coinbase due to an AWS outage. Our team is working on the issue and we'll provide updates here. All funds are safe.
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