Coinbase Support
@CoinbaseSupport
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Official @Coinbase Support Account. Account concerns? Please DM. Do not post private info publicly.
Joined June 2014
Coinbase Support will NEVER under any circumstances ask for the following:.-Account login info.-2FA codes.-To download software to your device.-Send funds to an external wallet address.If anyone claiming to be w/Coinbase Support makes these requests, contact us immediately.
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We are launching a new bug bounty program exclusively focused on onchain vulnerabilities with rewards of up to 5M USDC. We invite security researchers and the broader onchain community to identify and responsibly disclose vulnerabilities in any of our deployed smart contracts. By.
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Think you've been the victim of a scam? You’re not alone—and you’re not powerless. Being scammed is a painful experience, but what you do next makes all the difference.
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Yesterday, I asked CT to act as a fraud analyst on a challenging case. The results were clear: most thought we should request more info or block the transaction. Let’s go deeper:. Quick reminder on the case context:.- Experienced crypto user.- Multiple flags e.g. recent 2FA
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POV: You're a fraud analyst at a crypto exchange - what would you do in this case?. User context:.- Experienced crypto user.- Regular transaction history.- Makes crypto sends frequently. Flags (in last 30 days):.- Logins from 4+ countries.- Multiple 2FA authentication failures.-.
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Meet Coinbase Concierge: an expert dedicated to levelling up your experience. → Personalized assistance.→ Fast-track issue resolution.→ Strategic support tailored to your goals. Rolling out now to Coinbase One Premium members, top traders, and high net worth accounts.
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Coinbase helped drive a major law enforcement win: the U.S. Secret Service has seized $225M in stolen crypto tied to pig butchering scams—and is returning funds to victims. If you think you were affected, you may be eligible for restitution. Learn more:
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“Free token airdrop”? Think before you click. Scammers are using fake airdrops to drain wallets—one click can cost you everything. Here’s how to spot the scam (and stay safe):
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If you got a credit-monitoring notice from Coinbase by mail, it's legit. No action needed beyond reading it. Questions? Reply here or visit our Help Center.
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Even when victims fall silent, the blockchain speaks. Today’s Consumer Protection Tuesday shows how we traced $600K robbed in Toronto—pinpointing suspects & funds within hours. Crypto’s transparency keeps people safer.
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I joined @coinbase 9 weeks ago with a vital goal: fixing unnecessary account restrictions. If you're on CT, you know how significant this issue has been for users. I myself am a Coinbase user and our restriction experience is not meeting my own bar. The goal is clear: Account
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Reminder we will never contact you on third party messaging apps, provide you with seed phrases, or ask you to transfer funds. If someone messages you asking you to do this, DO NOT RESPOND.
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Got an “urgent Coinbase” email? Pause and inspect the headers—legit messages only come from @coinbase.com. We’ll never ask for seed phrases, 2FA codes, or to move funds. Learn the quick header check that stops scammers in our new guide:
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Reminder: staking support for ZETACHAIN will be deprecated on Monday, June 23, 2025. If you’ve staked with our community validators, please unstake ZETACHAIN before June 1, 2025 to ensure a smooth transition.
ZETACHAIN has a 21 day unbonding period. If you’ve staked to Coinbase validators, please unstake ZETACHAIN before June 1 2025 to ensure a smooth transition. If you do not unstake your ZETACHAIN by June 1, you can still withdraw your ZETACHAIN after the validators are deprecated.
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Fake “Coinbase” sites stole $20M in crypto. We traced the funds and helped the Secret Service arrest the ringleader. Blockchain transparency stops spoofers—see how:
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ZETACHAIN has a 21 day unbonding period. If you’ve staked to Coinbase validators, please unstake ZETACHAIN before June 1 2025 to ensure a smooth transition. If you do not unstake your ZETACHAIN by June 1, you can still withdraw your ZETACHAIN after the validators are deprecated.
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After thorough review, we will be deprecating staking support for ZETACHAIN on Monday, June 23, 2025. The ability to stake ZETACHAIN to Coinbase non-custodially and via Prime will be sunset. Sending, receiving, and trading of ZETA & ZETACHAIN is still supported.
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Be wary of scammers pretending to be Coinbase. We’ll never ask you for (or give you) a seed phrase or wallet address, and we’ll never tell you to move funds “for safety.” Learn how to spot and stop social-engineering attacks in our latest guide:
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If your data was accessed, you have already received an email from no-reply@info.coinbase.com; all notifications went out at 7:20 a.m. ET to affected customers.
Cyber criminals bribed and recruited rogue overseas support agents to pull personal data on <1% of Coinbase MTUs. No passwords, private keys, or funds were exposed. Prime accounts are untouched. We will reimburse impacted customers. More here:
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RT @coinbase: Cyber criminals bribed and recruited rogue overseas support agents to pull personal data on <1% of Coinbase MTUs. No password….
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Blockchain transparency helped crack a UK ring that drugged victims, forced Face ID unlocks, and stole crypto. Coinbase traced the funds, linked five attackers, and aided convictions. Full story:
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