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News, interviews & insights—built for the retail auto industry! ⇩ Find all things CBT News in one link ⇩
Joined July 2012
Car sales decline continues in November as affordability woes deepen and EV demand drops #Cars #Automotive #ev
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Lauren Fix does an overview of the 2025 Toyota Sienna Platinum AWD. The minivan market may not grab headlines like SUVs and EVs, but it remains essential for families and transportation-focused businesses. Toyota understands this better than most, and the 2025 Sienna Platinum
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Selling products that truly serve. The F&I department is a critical profit driver in the dealership. On today’s episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct products that maximize long-term profits while enhancing customers’
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EV Software Shock: The hidden risk no one warned car buyers about! Steve Greenfield, CEO of Automotive Ventures, goes over how cars have essentially become smartphones on wheels — and why that shift brings a major hidden risk. He breaks down the growing dependence on software in
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The leadership trap that’s quietly killing your team’s growth! Serra Automotive Chairman Joe Serra discusses the importance of letting go of day-to-day operational control in a business, and how holding onto power can actually stunt growth and limit the potential of talented
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Stellantis is betting big on hybrids in the U.S. CEO Antonio Filosa is shifting the company away from a full-EV push and toward traditional hybrids across Jeep, Chrysler, and Ram. He highlighted the Jeep Cherokee hybrid as central to the plan, aiming to win back market share
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Ford launches two new recalls after regulators found parts that could detach while driving. The first affects more than 108,000 Escape models from 2020–2022 and 2025, tied to liftgate hinge covers that may come loose. Dealers will inspect and replace components at no cost, with
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Tesla just broke into Consumer Reports’ top 10 for the first time. The brand jumped from 18th to 10th, driven by improved reliability, steady model designs, and OTA updates that strengthened key systems. Cybertruck was the only model to score below average, and older Teslas
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Sales momentum slipped again in November. Light-vehicle sales fell year-over-year for the second straight month, with a SAAR of 15.6 million. That’s down 5.5% from last year but slightly higher than October. The market is still absorbing the pull-ahead rush caused by the end of
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Ken Hill talks about 700Credit’s recent data breach. 700Credit, a credit check and compliance provider, suffered a significant data breach in late October, affecting nearly 18,000 dealerships and more than 5.6 million customers. On today’s episode of Inside Automotive, 700Credit
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What makes customers connect to a brand Too many companies focus only on transactions and miss the bigger opportunity: building lasting loyalty. Joining us on the latest episode of CBT Now to share his recommendations and expertise is Scott Deming, Customer Experience and
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Power, Purpose & Philanthropy! Serra Automotive Chairman Joe Serra shares the group’s growth strategy, succession plans, and what’s ahead for the industry—while also announcing a powerful $6M gift to McLaren Flint Hospital to strengthen cardiac care. A personal mission turned
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Is your product mix irresistible? The F&I department is a critical profit driver in the dealership. On today’s episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct products that maximize long-term profits while enhancing customers’
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Where video repairs shine the most Customers often find it hard to trust the service advice given by dealership staff, especially if they can’t see the issues themselves; as a result, they frequently decline recommended services. On today’s episode of Service Drive, Tom
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This auto group had half a million dollars hiding in their transport process: For Cable Dahmer Automotive Group, delays weren’t just annoying — they were expensive. Cars were taking 14–20 days to arrive. Floorplan interest piled up. Recon stalled. Retail-ready days vanished.
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AI Is Changing How Car Shoppers Search—Here’s What Dealers Need to Know April Simmons, corporate internet and marketing director at Horne Auto Group, breaks down how AI tools like ChatGPT are reshaping the way customers search for vehicle info—surfacing reviews, ratings, and
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GM says it was staring down plant shutdowns. CEO Mary Barra revealed the company would have been forced to cut gasoline-vehicle production and possibly close factories if EV demand stayed too low to meet the Biden-era fuel-economy rules. She said the standards required
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A major supplier investment is headed to South Carolina. Sodecia and Aapico will invest $120 million in a 400,000-square-foot Orangeburg plant to build ladder frames for Scout Motors. The facility, opening in 2027, is expected to create up to 392 jobs and bolster the region’s
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Nissan is rebuilding its supply chain to stay ahead of tariffs and global parts shortages. The company is using dual sourcing for key components and boosting North American production to offset the 25% U.S. tariffs that have pushed automakers to raise prices, add fees, and even
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