Network update: The Network Operations Team have resolved the issue if you are still experiencing problems please restart your router.

Network update: The Network Operations Team have identified the fault and are currently in the process of restoring broadband to the effected customers.

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Network update: we are aware of a network issue, we are working hard to resolve it, we apologies for the service interruption.

OUTAGE UPDATE: We should be back to full service, I am working with team to understand not only the root cause of this incident but how we can limit impact when the worse happens. Chris.

📣 We have a major service interrupt, engineers and all teams working hard to get it resolved. We know that no outage is acceptable and we are sorry it’s happening now. Chris.

UPDATE: Issue resolved.

UPDATE 📣 : We might be seeing some residuals issues in some areas, we are working hard to understand and resolve them. We know how frustrating it is when your connection is playing up, we have our best engineers working on it. Chris.

ALL SORTED.

ISSUE: We are currently seeing some issues on our core network, we are working hard to resolve.

back online? Let me know!.

We are now putting more cable and duct in the ground, working fast and safe to restore the service. Next update 2pm.

Early indication is a third party has broken our cable while doing other works, this is obviously very frustrating for us and customers. Working hard to restore now.

If you’re a customer and have not received a SMS or email about these outages, please make sure your portal has the correct contact details.

📣 sorry to let you know, we have an issue in Norfolk, engineers working hard to resolve, huge apologies, I know this is the last thing you want to have on a Monday morning (different issue than Friday), will keep this 🧵 up to date as I learn what’s happening.

Are we all back online? 15:06 was restore time.

We have found an issue, the repair includes an engineer clombing a power pole, just waiting for some support to arrive. 🤞 not long now. Huge apologies again.

📣 customers is Norfolk will be experiencing an issue, we are working on it now and will keep this updated. Chris.

📣UPDATE 📣 We are doing some major positive works to our network tonight, impacted customers should have had an email and SMS but in case you didn’t and you notice some issues between 11pm and 5am, don’t worry, it’s just us doing some improvements.

all back online.

Network issue, we are aware and confirming customers and areas that are impacted, while resolving the issue asap. We apologise for the service interruption. Will keep this 🧵 updated.