Butterfield Bermuda
@Butterfield_BDA
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Butterfield provides full-service community banking and specialised international financial services. This page provides real-time updates for Bermuda.
Bermuda
Joined April 2013
We are pleased to advise that our telecoms provider has resolved their issue and service has now been restored to our ATM network. All Butterfield ATMs are accessible to clients and operating as normal. Thank you for your patience.
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We hope everyone stayed safe during Hurricane Ernesto. We are pleased to advise that all of our Banking Centres and offices will be open for business as usual tomorrow (Monday, 19 August) from 9 a.m.
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Butterfield Online service has been restored, and we are urgently working to process a backlog of transfers from today, which do not need to be resubmitted. Thank you for your patience.
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We are aware that some clients are currently having problems accessing Butterfield Online. We are working to fix this and apologise for any inconvenience.
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Banking Centres will be open as normal on Friday, 6 October. Butterfield Online will be unavailable from 6:00 p.m. on Friday (and for the entirety of the weekend) and there will be no Saturday Banking. All services are expected to resume on Monday, 9 October. Stay safe Bermuda!
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The issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.
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We are aware of an issue with the settlement of some debit card transactions from this weekend. Cards can continue to be used. If this impacts your account, our team is working to fix it urgently and we will provide an update. You do not need to contact the call centre.
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Our offices and Banking Centres will be open for business from 12:00 p.m. to 4:00 p.m. today. All ATMs are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m.
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We will be closing at 2pm today due to Hurricane Lee and some ATMs will be temporarily unavailable from 12 noon. Butterfield Online and the Contact Centre remain available. At this time, we anticipate reopening tomorrow at 12pm providing it is safe to do so. Stay safe Bermuda!
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It's official! Our Front Street Banking centre is open and you're invited to see it at our Open House this Wednesday night from 7-9pm during Harbour Nights. Hope to see you there 🥳 Click here: https://t.co/79ZLqvTUI0
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Butterfield Online service has resumed. Thank you for your patience. Customers who use our app will need to download the new "Butterfield Online Banking" app. For a direct link to download, and to learn more about the changes to Butterfield Online, visit https://t.co/mzjwIDyZUH
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The duplicate transaction issue has been resolved and customers have not been charged, however, Butterfield Online is temporarily unavailable while we implement corrective measures for issues identified yesterday. We apologise for the inconvenience and will share an update.
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We are aware of an issue with duplicate transactions showing for some clients. Our team has identified the cause of the issue and is working to reverse the transactions now. Customers do not need to take any action. We apologise for the inconvenience and will share an update.
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Our banking systems have been upgraded and Butterfield Online is ready for use. Visit ‘Online Banking’ on our website to learn about some of the changes made and to browse a list of frequently asked questions.
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Butterfield Online will be unavailable from 4:00 p.m. on Thursday, 6 April, and for the entirety of the public holiday weekend while we upgrade our banking systems. We will update you when service has resumed and apologise for any inconvenience caused.
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Voice services have been restored island-wide and clients should once again be able to reach our call centre by phone. Thank you for your patience. If you encounter any further problems, please email us at info@butterfieldgroup.com.
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Due to an island-wide issue with voice services, some clients are currently unable to reach our call centre by phone. We encourage anyone with an urgent problem to contact us by email at info@butterfieldgroup.com. We will provide updates as they become available.
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Reid Street Saturday Banking remains temporarily unavailable while we focus on annual training and infrastructure investment initiatives. We will update when the service resumes. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.
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Butterfield Online service has been restored. Thank you for your patience.
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