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The next time we are tempted to tell someone he or she is wrong, let’s remember old Socrates and ask a gentle question—a question that will get the “yes, yes” response.

They have spent five thousand years studying human nature, those cultured Chinese, and they have garnered a lot of perspicacity: “He who treads softly goes far.”

When we have some time to chat, I ask people to share their joys with me, and I only mention my achievements when they ask.

Sympathy the human species universally craves. The child eagerly displays his injury; or even inflicts a cut or bruise in order to reap abundant sympathy.

PRINCIPLE 8: Try honestly to see things from the other person’s point of view.

PRINCIPLE 3: Remember that a person’s name is to that person the sweetest and most important sound in any language.

Names are the sweetest and most important sound in any language!

The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out; the other from the teeth out. One is unselfish; the other selfish. One is universally admired; the other universally condemned. #carnegie

Principle 16: Let the other person feel the idea is his or hers.

Gentleness and friendliness were always stronger than fury and force.

It isn't what you have or who you are or where you are or what you are doing that makes you happy or unhappy. It is what you think about it.

The person who has technical knowledge plus the ability to express ideas, to assume leadership, and to arouse enthusiasm among people—that person is headed for higher earning power.

Names are the sweetest and most important sound in any language.

It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever.

Principle 25: Ask questions instead of giving direct orders.

Thank your opponents sincerely for their interest. Anyone who takes the time to disagree with you is interested in the same things you are. Think of them as people who really want to help you, and you may turn your opponents into friends.

Any fool can criticize, complain, and condemn—and most fools do, but it takes character and self-control to be understanding and forgiving.

John D. Rockefeller said that the ability to deal with people is as purchasable a commodity as sugar or coffee. And I will pay more for that ability,

Principle 14: Start with questions to which the other person will answer 'yes'. #dalecarnegie