Bossa Support
@BossaSupport
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Official customer support channel for all @bossastudios products. Send us a DM for direct 1-to-1 support!
London, England
Joined September 2018
Hey @SUPERHOTTHEGAME , I hear you are looking for spicy GIFs for SuperHot Presents so I'd LOVE to point your attention to my @Hellscreen_Game , which is something I am working on. I also suggested "Insert credit" which got a mention in your annoucement but who's is keeping score
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[@WorldsAdrift] Unfortunately something went wrong with maintenance and both deployments (Driss and Kubo) will need to be rebuilt. We estimate this will take around 3 hours. Apologies for the delay!
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[@WorldsAdrift] Unfortunately something went wrong with maintenance and both deployments (Driss and Kubo) will need to be rebuilt. We estimate this will take around 3 hours. Apologies for the delay!
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[@WorldsAdrift] If you were waiting for: a) Refund for the game (if you purchased from 29th April) b) Refund for microtransactions or c) I am Bread & Surgeon Simulator (if you were entitled to Atlas Coins) you should have now received these. Please check your inbox for more info
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[@WorldsAdrift] We've had to take Kubo offline due an issue that was causing players to not be able to connect after respawning. We hope to have the server back up and running soon! Sorry for the inconvenience and thanks for your patience.
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[@WorldsAdrift] The servers are now back online. You may need to restart your Steam client to prompt a small update for the game before you can connect. Please let us know if you have any issues and thanks for your patience!
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[@WorldsAdrift] We need to take the servers offline shortly for an unscheduled maintenance cycle. We'll post an update once the servers are back up. Sorry for the inconvenience!
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[@WorldsAdrift] The Driss (PvP) server requires an urgent restart, we'll be doing this shortly. We can't offer an ETA on when it will be back up but we'll do our best to ensure it's not too long. Sorry for the inconvenience!
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[@WorldsAdrift] The login servers should now be working again and the forums should also be back up and running. If you have issues logging into either the game or the website please let us know. Thanks for your patience!
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[@WorldsAdrift] We're currently investigating reports of players being unable to log in to the live servers and are working on fixing this asap. Sorry for the issues!
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[@WorldsAdrift] Updated maintenance schedule: Driss (PvP) and Kubo (PvE) will have maintenance every Tuesday at 13:30 UTC / 14:30 BST / 15:30 CEST / 09:30 EDT / 06:30 PDT.
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[@WorldsAdrift] It's finally here, Update 30 is now live. Patch notes:
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[@WorldsAdrift] We need to perform an emergency restart on the Kubo (PVE) server. We'll post again once this has been completed. Thanks for your patience!
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[@WorldsAdrift] The Driss (PVP) server requires an urgent restart. We're initiating this now and the server should be back up shortly. Apologies for any inconvenience.
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[@WorldsAdrift] The PTS has now been brought back up! Please let us know if you have troubles connecting.
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[@WorldsAdrift] Due to an issue that has prevent players from connecting, the PTS is going back into maintenance mode until we can get to the bottom of the problem. Apologies for the inconvenience.
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[@WorldsAdrift] Happy Friday travellers! Update 30 is now live on the PTS and you can read the patch notes here - https://t.co/XvbtYpG72c Have a great weekend and if you encounter any problems be sure to let us know!
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We're still looking into the issue but for now, access should be restored.
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It seems like the problem as re-occurred, we've re-opened our investigation with EAC to find out what's happening. Apologies for the disruption!
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This issue should be resolved, please let us know if you have problems!
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