Bill Cook
@BillCook5
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https://t.co/NWWucdaEV9
Atlanta, GA
Joined May 2011
Welcome to my home! The United States! https://t.co/w5Lr48FCR8
#CX #AI #VoiceAI #EmbeddedVoice #RPA #IPA #Analytics #eCommerce #Retail #Platform #contactCenter #Automotive
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pitch + Zendesk = stronger CX. By adding AI voice solutions to Zendesk’s core platform, we help boost sales, retention, and customer lifetime value. Visit Zendesk Marketplace: https://t.co/5732Ln9yVJ Visit Spitch and ask for a demo: https://t.co/w5Lr48GaGG
#CX #AI #Zendesk
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Are Retailers Unknowingly Funding Their Biggest Competitor? Many brick-and-mortar and online retailers rely on a leading cloud platform for services for storage, compute, databases, serverless apps, analytics, AI/ML, and Connect for cloud-based contact centers. These tools are
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🔒 How Spitch Certifications Map to FedRAMP fast tracking US Public Sector Partnerships: Baselines FedRAMP security control baselines (NIST 800-53 Rev. 5, Low/Moderate/High) 1. ISO 27001 → FedRAMP: Security Controls Framework Overlap: ISO 27001 covers information security
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Why 32% of Contact Centers Still Operate On-Premise In today’s cloud-first world, it may seem like every organization has already transitioned to the cloud. But the reality is that over 32% of businesses still operate on-premise contact center software, and for good reason.
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Hey Elon, saw you're exploring ways to optimize the Social Security Administration—awesome initiative! Efficiency + innovation in government is long overdue. If automation with conversational AI is on your radar, check out https://t.co/9SqICRuLBO—Swiss-grade security,
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The Ultimate Team: Driver, Car, Pit Crew, and Conversational AI? For seven unforgettable days, I had the privilege of living and working infield at the legendary Daytona International Speedway, fully immersed in the adrenaline-charged world of the IMSA Roar Before the 24 and the
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Conversational AI is revolutionizing business operations, delivering significant ROI when effectively implemented alongside live agents. Here are the key areas where companies are experiencing the greatest impact: 1. Cost Reduction and Efficiency Automating Customer Support:
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Conversational virtual assistants (VAs) are increasingly poised to replace traditional Interactive Voice Response (IVR) systems, although the transition may vary depending on the industry and specific use cases. Superior User Experience: Natural Language Processing (NLP): VAs
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The concept of AI as a virtual personal advisor with an avatar of choice, capable of integrating the latest information with your personal life experiences, is an intriguing and increasingly feasible idea. You could choose an avatar that reflects your preferences—whether it's a
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Gen AI Virtual Assistants can effectively support Retail Store ITSM ticketing processes, allowing live Help Desk Agents to focus on more complex issues. Here's how: 1.    Automated Triage: Gen AI can automate the initial triage of ITSM tickets by gathering relevant information
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Register for our upcoming webinar "Pragmatic Gen AI Adoption in the Contact Center: Regulatory Impact, Real Examples and Showcases" on April 24, 2024 | 11.00 - 11.45 AM (CEST). Book your spot now here - https://t.co/JHlD8fEkda
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In your opinion, what is the biggest concern in business that is impeding the adoption of AI based technologies? https://t.co/0bGVvKKJ8R
#change #GovernedAI #SecuredAI #ControlledAI #Spitch
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Which channel has the highest conversion rate for the lowest cost for outbound campaigns, promotions and sales? https://t.co/bPT21BQf0Q
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ChatGPT & Spitch AI - Solving Real Business Problems Today! https://t.co/w5Lr48FCR8
#business #voiceai #speech #CX #contactcenter #ecommerce #spitch #chatgpt
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What is the source location of the latest trends in outsourcing growth in the U.S. for IT Services and BPO? https://t.co/wCUeT0o05I
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