Avid Customer Care
@AvidSupport
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Joined April 2008
Hi @CharriseBarron Sorry to hear about this Please DM us your iLok ID or registered Email so I can check on this ASAP? Can you also give more info on the issue you're having? Thanks!
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Hi @s_8ighty! We can't seem to reply to your tweet, Please feel free to let us know how we can help.
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UPDATE: The issue has been fixed since 10:30PM EST. This was due to some issues with the servers. For purchase concerns, please feel free to message us or create a support case at .
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Update: The root has been identified and is currently being fixed. We'll posting again once there are updates. Thank you and sorry for the inconvenience.
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⚠️Alert⚠ is currently having issues. This is already being investigated and the team is already working on a fix. Will be posting an update soon. Thank you!.
avid.com
Empowering the world's top creators with industry-leading media production technology for audio, video, news, and post-production workflows.
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ALERT 🚨 Beware of a fraudulent email circulating—claiming to be from Avid Support—warning users about renewing their expiring licenses. Do not respond or click any links in this email!.See images for more info.
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Some Pro Tools users may have experienced a temporary outage in iLok Cloud service yesterday. The root of this was Google Cloud, which some of iLok’s service relies upon. This outage is rare but quickly restored. More info:
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Many of you rely on Twitter for company & product info, or to engage @AvidSupport Teams. Here is a list of our official accounts. To protect you from spoofed sites and harmful imposters, we advise only trusting the following accounts, forums, and sites:
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RT @Avid: Looking for authentic Avid support on Twitter? Reach out to @Avid, @AvidProTools, @MediaComposer, @AvidSibelius, @AvidLiveSound,….
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Have you tried logging in first before actually launching Sibelius? Try force quitting Sibelius then navigate to the small Avid Link logo on the top right corner of your screen then click "Sync Account".
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Google’s Cloud service experienced an outage today. This impacted many industries, not just those of us in media creation. This was not Pro Tools, nor iLok, nor PACE, but a global outage. Google’s engineering team has announced this issue is fixed.
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We're seeing reports of issues with iLok which can impact Pro Tools & Plug-Ins. Please check for more info.
status.ilok.com
Stay up to date with the latest service updates from Status - iLok services.
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RT @AvidProTools: EUCON 2021.6 is now available, introducing a number of new capabilities, including Custom Knobs. GET THE DETAILS ▶️ https….
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RT @AvidProTools: Pro Tools 2021.6 introduces the HDX Hybrid Engine, customizable Dark & Classic UI themes, increased I/O, tracks, and voic….
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RT @AvidProTools: Pro Tools 2021.3 adds support for macOS Big Sur — Learn more . ▶️ . #protools #bigsur #macos #s….
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RT @AvidSupport: Customers with #Avid products that use #iLok copy protection should be aware that on Saturday, Feb 20, 2021 from 8:00 AM t….
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Customers with #Avid products that use #iLok copy protection should be aware that on Saturday, Feb 20, 2021 from 8:00 AM to 10:00 AM PST (11:00 AM to 1:00 PM EST, 16:00 to 18:00 GMT), and Activation Services will be offline for planned system #maintenance.
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RT @Avid: 👉 Aspiring creative people around the globe have downloaded more than 3 million times Avid’s family of free First products!. ▶️ h….
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RT @Avid: We’re proud to win two 2020 @TelevisionAcad Technology & Engineering Emmy Awards for our work on NRCS and AAF 👏 Congrats #TeamAvi….
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