ThinkOwl
@AskThinkOwl
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ThinkOwl revolutionizes customer interactions with AI technology and advanced digital solutions: OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS.
Orlando, FL
Joined June 2017
Customer service solutions designed to empower companies in the travel and hospitality industry. ✈️🏨. #Travel #Hospitality #Industry #CustomerSupport #SaaS
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🌍 Interact with your overseas clients in their preferred languages – with just one team. 💬 The AI-driven translation feature in ThinkOwl ensures conversations flow naturally on both sides. It's real-time and context-aware ➡️ #AI #Translation
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In this blog, we discuss why a scorecard is an essential tool for your customer service, how to create one, and which metrics to track to get the best out of your support agents. Read the article ➡️ #AgentScorecard #PerformanceMetrics #CustomerSupport.
thinkowl.com
Measure and track agent performance metrics to accelerate productivity and boost the customer experience with agent scorecards.
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Handle every customer case with ease. Route tickets to support agents. Set priorities. Automate workflows. Track issues from start to resolution. All with ThinkOwl's AI-powered case management software. ➡️ #TicketManagement #CaseManagement #ServiceDesk.
thinkowl.com
Handling customer tickets is effortless with ThinkOwl’s AI-powered case management software. Automate ticket routing to accelerate case resolution.
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6 game-changing service desk tips for seamless customer support ➡️ #ServiceDesk #HelpDesk #CustomerService #AI #SaaS
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ThinkOwl makes the omnichannel experience simple, unified, and scalable. #Omnichannel #Multichannel #CustomerSupport
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Source customer queries from multiple communication channels. WhatsApp, email, phone, social media, chat, and even custom channels – all included. No more switching between apps. Every customer message is stored in ThinkOwl's centralized, omnichannel inbox. #Omnichannel #AIBot
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Leverage AI in the way that best fits your business. For instance: automate the routine, streamline the complex, and keep the human touch where it counts. #AI #CustomerServiceSoftware #SaaS #ThinkOwl
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💡 One smart platform. Multiple AI-powered tools. Omnichannel support. Maximum freedom in customer service automation. That's ThinkOwl for you 👉 . #AIPlatform #CustomerSupport #SaaS #Automation.
thinkowl.com
Scale your operations with AI & Automation to streamline communication, optimize workflows, improve service, boost efficiency – all while reducing costs.
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We have handpicked three insightful blogs to help you realize the full potential of AI tools and recognize AI agents as autopilots for achieving a competitive advantage. Read it ➡️ #AI #CX #SaaS #CustomerSupport.
askthinkowl.medium.com
The customer service we knew a few years back has today undergone a seismic transformation. But what really drove this?
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Customer Feedback Management (CFM) is the structured process of collecting, analyzing, and acting on #feedback to enhance #CustomerExperience. It draws input from multiple #channels, uncovers customer needs and preferences, and turns that data into informed, actionable decisions.
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The era of manual support is quietly coming to an end. #AI assistants are now an integral part of everyday operations for modern businesses. In our latest article, we explore how support teams can leverage AI assistants to excel in their daily work:
thinkowl.com
Supercharge your customer support with AI assistants! Adopt AI-powered tools to deliver exceptional services and empower agents with intelligent solutions.
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💡 Simplify customer support with self-service solutions powered by the knowledge module. #SelfService #KnowledgeManagement #CustomerService #ThinkOwl
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Automate the routine. Empower the human. 🚀.ThinkOwl’s AI platform delivers intelligent, tailored automation that boosts team performance, streamlines processes, and adapts to your specific needs. Check this out: #AI #SaaS #CustomerService #Automation.
thinkowl.com
Optimize processes across every area of your company with ThinkOwl’s AI platform and conversational self-service. Boost productivity while reducing costs.
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ThinkOwl is the key enabler for companies looking to wow their customers and scale effortlessly. User-friendly. Innovative. Reliable. Try it 👉 #SaaS #CustomerService #DigitalTransformation #AI #CX.
thinkowl.com
Scale your operations with AI & Automation to streamline communication, optimize workflows, improve service, boost efficiency – all while reducing costs.
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Gone are the days of guesswork. It’s time to turn what if into what’s next. 💡 With AI-driven analytics, your business decisions can now be as smart as your customers expect. 🔍 Read the full blog: #AIAnalytics #DataDriven #FutureReady #CustomerService.
thinkowl.com
Enhance customer satisfaction with AI Analytics—turn data into actionable insights and deliver experiences that delight.
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For the foreseeable future, the hybrid support model of AI + Human is the smartest move if you want to deliver effective customer service. Read this blog: #HumanAICollaboration #AgenticAI #CustomerService #SaaS.
thinkowl.com
The future of innovative and agile customer service is powered by Human and AI collaboration. Empower agents and supercharge CX with this ultimate duo.
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