As of 7:30 pm ET the global vendor outage has now been resolved, and our mobile and web application is now available to access. We apologize for any inconvenience and appreciate your patience.

Due to a vendor outage 10/29/25, our mobile and web apps are unavailable. We are working to resolve the issue and will provide an update once the issue has been resolved. You may continue to use your debit card. We apologize for any inconvenience.

If your debit card is turned off and you plan to use it during the maintenance window, please be sure to turn it on ahead of time.

Service disruption: Saturday, November 23, 2024 We will be performing scheduled maintenance to our systems from 12:00 AM ET until 6:00 AM ET on Saturday, November 23, 3024. During this time, our online and mobile banking applications will be unavailable.

Attention Customers: As of 10:56 AM ET, service to our websites and app has been restored. Once again, we apologize for any inconvenience and appreciate your patience while we quickly worked to resolve this matter. - The BMTX (Formerly BankMobile) Team

Attention Customers: Our websites and app are currently unavailable; however, we are working to resolve this issue as soon as possible. In the meantime, you may continue to use your debit card for purchases and withdrawals. We apologize for any inconvenience.

Attention Customers: As of as of 11:45 PM ET, the vendor outage that was impacting our website and app has now been resolved. We apologize for any inconvenience and appreciate your patience as we worked to resolve this matter. - The BMTX Team

Attention Customers: Due to a vendor outage, our website and app are currently unavailable; however, we are working to resolve this issue. In the meantime, you may continue to use your debit card for purchases and withdrawals. We apologize for any inconvenience.

Attention-If you were experiencing an issue with receiving your One-Time passcode when logging into your account, we have implemented a change for the code to be sent to your primary mobile phone and primary email address on file. Please DM us if you still need help-The BMTX Team

Our teams are aware of the Onetime passcode concerns that some of our customers are experiencing, and are diligently investigating and working to resolve. We will provide you an update once resolved. Thank you for your patience. - The BMTX Team

Thank you for your patience while we worked towards validating our new environment. Our new mobile and web applications are now available. Please visit your preferred store to download our new BankMobile Vibe app. Available both in the IOS and Android stores. - The BMTX Team

We apologize for any inconvenience this may have caused. Debit card use is not affected if your card was turned on in the mobile application prior to migration. Thank you for your patience. 2/2 - The BMTX Team

Good morning. Our teams are continuing to do further validation on our new environment. While this validation is occurring, you may experience intermittent service interruptions. We will provide updates on our social media sites throughout the day. 1/2

We apologize for the inconvenience; the enhancement of our mobile and web applications is taking longer than expected. We are planning for Customer Care to be available on Sunday, April 7, 2024, normal business hours from 8 am to 11 pm ET. - The BMTX Team

Attention Customers: The BankMobile Vibe website is currently unavailable; however, you can still access and log into your account via https://t.co/TF39XsZb6h. We are working to resolve this issue and service should be restored soon. We apologize for any inconvenience.

Attention Customers: The BankMobile Vibe website is currently unavailable; however, you can still access and log into your account via https://t.co/TF39XsZb6h. We are working to resolve this issue and service should be restored soon. We apologize for any inconvenience.

Thank you for your patience as we finally completed our maintenance to improve our products and services. Please contact us directly should you have any questions or need assistance. Enjoy your weekend! - The BMTX team

This maintenance has impacted certain banking services, however does not affect debit card purchases. Please visit https://t.co/lTwo9E3tEw 2/2

Attention Customers - Our scheduled maintenance for today has been extended again till 7:30 PMT EDT. We are sorry for this inconvenience as our team is working as quickly as possible to restore service. 1/2

Attention Customers - Our scheduled maintenance for today, 6/17/2023 has been extended till 6:00 PM EDT today. We apologize for the inconvenience. This maintenance will impact certain banking services. Please visit https://t.co/lTwo9E3tEw to learn more.