Please note our social media channels aren’t monitored for customer service enquiries. For support, contact us via our website. We’ll never ask for bank or sensitive details on social media. Stay vigilant and verify before engaging.

The issue has been resolved and our systems are coming back online. If you are still experiecing issues with tracking or booking your delivery, please don't hesitate to contact us via DM. 📦 Include your full name, full address and contact number used to place the order.

🚨 We are currently experiencing technical issues and our teams are currently investigating. This is affecting our tracking facility ( https://t.co/fJayRITpnP) and our ability to book deliveries. Please bear with us whilst we solve the issues.

We are continuing to receive a high number of queries into our social media, webchat, and telephone services and are working as quickly as possible to respond. We thank you for your patience and apologise for any inconvenience caused.

We are currently experiencing a high number of queries into our social media, webchat, and telephone services. We are working as quickly as possible to respond to all queries.

Update: Our ability to share tracking and booking links with customers and resolve queries over our phone line is still limited, but we are on hand to assist wherever possible. We apologise for any inconvenience caused during this time.

Update: Technical difficulties with our key data and application supplier have now been resolved. We are working to provide a prompt resolution to the delay in delivering customer product(s). To keep up to date, please visit:

Update: Due to an outage with one of our key data and application suppliers, we are still experiencing technical issues. We are aware of the problem and our teams are currently investigating with the relevant parties. We apologise for any inconvenience caused.

🚨 We are currently experiencing technical issues! This is affecting our tracking facility ( https://t.co/fJayRISRyh), our ability to book deliveries, and our phonelines. We are aware of the problem and our IT team are currently investigating.

@yeahyeahokay__ Hi, please can you send us a DM with the full name, address and postcode on the order and we will be able to look into this for you. Thank you!

Happy Easter, everyone! Our contact centre will be closed tomorrow - reopening Monday at 7:00am. For opening hours and contact methods you can view our Customer Help page:

🎄 Over Christmas and New Year our opening times will be changing. To ensure that you're contacting us when we're open, please visit our Help page to find a full list of dates and times: https://t.co/qaTo7nTWSJ Merry Christmas, everyone!

Update @ 11:20: ✅ Customer booking links are now working Don't forget, we're still here to help if you have a question about your delivery or collection. Just pop us a message!

Update: Our tracking facility is experiencing issues and this includes customer booking links being currently unavailable. We are aware of the problem and our IT team are currently investigating. You can message us if you need any help!

Update: The following are now functioning normally: ✅ Delivery and collection tracking via askAXL ✅ Customer booking links If you are experiencing any other issues, please let us know in a tweet!

🚨 We are currently experiencing technical issues! Our tracking facility ( https://t.co/fJayRISRyh) is currently experiencing some issues and may not be accessible at this time. We are aware of the problem and our IT team are currently investigating.

Update: The following are now functioning normally: ✅ Delivery and collection tracking via askAXL ✅ Customer booking links

🚨 We are currently experiencing technical issues! Our tracking facility is currently experiencing some issues and may not be accessible. We are aware of the problem and our IT team are currently investigating.

Update: Our tracking and booking systems are now running as normal. If you experience any further issues, don't hesitate to drop us a DM!

🚨 We are currently experiencing technical issues! If you are attempting to track your ArrowXL delivery or collection via https://t.co/fJayRISRyh you may be experiencing some issues. We are aware of the problem and our IT team are currently investigating.