🔥 30 Seconds to Act. In a fire emergency, every second matters. Our Careline team makes critical decisions within 30 seconds of a smoke alarm alert -helping to save lives and protect homes. #FireSafety #Telecare #ResidentProtection

What are the capabilities a monitoring provider requires to be digitally ready? .➡️Multi-protocol support .➡️Being digitally prepared through SIP .➡️Real-time data processing .➡️Capabilities to support the transition to digital. Register today:

At Appello, we believe that skilled operators aren’t just trained — they’re chosen for their compassion, clarity, and ability to respond under pressure. 🔗 #EmergencyResponse #Wellbeing

⚠️ The analogue-to-digital transition is exposing vulnerabilities in telecare systems. 📥 Download the First Time Call Failure Rate report to safeguard your residents during the switchover. #FirstTimeCallFailures #HousingProviders.

📢We are looking forward to be exhibiting at this year's Housing Community Summit in Liverpool. We will be on stand F54, if you are looking to upgrade existing analogue telecare equipment to digital, come and visit us. #THCS25 #HousingCommunitySummit

When somebody uses your telecare service, you need to have absolute confidence their call will reach the Alarm Receiving Centre quickly and be handled efficiently. 🔗 #MonitoringServices #CarelineService #ARC

In our latest blog, we explore:.✔️ What makes a great telecare operator.✔️ The recruitment processes that matter.✔️ Why ongoing training and wellbeing support are non-negotiable. 🔗 #DigitalTelecare #AppelloCareline #Recruitment #TrainingMatters

We’re proud to support Coastline Housing as their out of hours service provider, helping them deliver great services to over 5,000 homes across Cornwall. Read the full story 👉 #CarelineService #Monitoring #OutOfHours #HousingSupport

📢 Attention Housing & Care Providers! 📢. Register today to learn more about the vital importance of having a digitally ready monitoring provider and how it empowers you to navigate this essential transition smoothly. 👉 #ARC #HousingProvider

Behind Every Call: Real Moments, Real Impact. Every call to Appello Careline is a moment of trust — requiring a calm and compassionate professional who will be there to listen, understand, and respond . #CallHandling #Telecare #EmergencySupport

It is absolutely vital that your telecare monitoring provider is digitally ready because their ability to support your end users, when they need it most, directly hinges on this. Register for our next webinar today to learn more ➡️ #ARC #TEC

We were delighted to be chosen as the monitoring provider for @SouthwayHousing supporting over 6,500 homes. One of the contributing factors, for Southway choosing Appello, was the online management portal for staff. Read more here 🔗

Is the telecare industry ready for the 2G and 3G network switch off? Our recent webinar with the TSA and Chiptech explored the risks to telecare services relying on these mobile networks for connectivity. 🔗 #2G3GSwitchOff @TSAVoice @ChiptechUK

📗Download April's First Time Call Failure report to explore the current UK failure rates. This report provides valuable insights to help you safeguard your residents effectively. ➡️ #FTCF #HousingProviders

Our most recent webinar delved into the 2G/3G switch off and how #dispersedalarms utilising this network need to upgrade. In this clip, Craig Barlow, Managing Director at Appello, shares key questions people should ask suppliers before upgrading. 📽️

📞 21,000 out of hours calls answered last month by our dedicated Careline team. We're here when it matters most — supporting housing providers and residents every day, outside working hours. #Telecare #OutOfHoursService #HousingSupport

🌟 In moments of panic, our operators are a calm and steady voice of support. Available 24/7, they offer guidance, reassurance, and care when it’s needed most. It’s just one example of how our operators go above and beyond to support those in need. 💙. #EmergencyResponse

Appello have been working with @Curo_Group for over a decade. Hear from Kirsty Hales, Head of Customer Contact at Curo, explaining why they chose to stay with Appello, what the service covers and how they find the communication with Appello. ➡️

📽️Our most recent webinar focused on the 2G/3G switch off and how important it is that any dispersed alarms on the network need to upgrade imminently. #2G3G #2G3GNetwork #DispersedAlarms

In case you missed it, take a read of our latest blog which explores why procedures matter and what procedures should be in place at your monitoring service, so you can feel confident your end users are safe. 🔗 #MonitoringServices #CarelineService #ARC