We’ve all grown up asking and being asked questions. But there is an art to asking incisive questions. It’s a state of mind. We’ve all grown up asking and being asked questions. But there is an art...

...How Do Those Components Differ from Each Other? Artificial intelligence (AI) is starting to become a major factor in today’s business landscape. Companies are using AI in many different ways,...

Getting your target audience to convert into loyal customers of your business takes a lot of work. And the process consists of multiple complex steps, from capturing your potential customer's...

Arianna Huffington wrote about a LinkedIn report showing how using a skills-based approach to hiring could drastically expand the job pool.  The first of the following two links is to her thoughts on...

Arianna Huffington wrote about a LinkedIn report showing how using a skills-based approach to hiring could drastically expand the job pool.  The first of the following two links is to her thoughts on...

'I've screwed up!' That's the typical expression when you make a mistake or detect a problem that impacts a customer's experience. Soon after that, it's time though to roll up your sleeves: how do...

Conversion rate optimization is one of the best investments for boosting your business website's capability of attracting and converting new customers.  But whether your plan involves a complete...

Despite loads of companies claiming to be 'customer-centric', I still observe a huge gap in customer experiences. I can confirm that by first-hand experience because I carry out Digital Customer...

AI adoption is 2.5 times higher today than it was in 2017, according to McKinsey’s Global Survey on AI. Image via McKinsey & Company And one of the key areas that organizations are using AI is...

Having recently chatted with a very intense and driven ASU Graduate student, I was reminded of a story a remarkable young woman told me about 4 years ago. My memory being admittedly imperfect, some...